Kelly Financial Resources is looking for Collections Representatives for multiple contract positions in North Austin!
Please note: An acceptable background check and credit check are required for all candidates
These positions will require you to work Tuesday - Saturday.
PRIMARY JOB RESPONSIBILITIES:
You will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on past due accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound. The telephony system will be primarily dialer focused inquiries and requires professional written and verbal communication skills.
The position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties. The Collections Support Representative provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result.
JOB RESPONSIBILITIES:
* Contact customers via automated dialer system and email transmission in an efficient and effective manner in an effort to identify payment options on past due accounts to bring account in positive standing
* Build and maintain solid relationships with our customers by phone
* Construct individually tailored solutions for all facets of the customer's repayment management through the use of education and debt repayment plans
* Research and resolve inquiries verbally, in writing, and on-line
* Responsible for ensuring our client is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.
* Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.
* Processing queue items in a timely manner.
* Maintain professional interaction with all of our client's personnel and customers at all times.
* Maintain and promote a positive attitude while meeting production and quality goals.
* Remain flexible and adaptable to changes in processes and shifts
* Ability to make a discretionary decision based on research.
* Possess a disciplined approach to working in a highly targeted environment.
JOB REQUIREMENTS:
* Minimum Three (3)+ years of collections and/or customer service experience via phone preferred
* Strong negotiation and problem solving skills
* Strong written and verbal communication skills Ability to communicate effectively via email transmission and phone by utilizing proper grammar and phrasing.
* Well-developed sense of urgency and follow through.
* Strong organizational skills while possessing a disciplined approach to working in a highly targeted environment.
.
* Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings).
* Ability to quickly and effectively learn and adapt to new software technologies.
* Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
* Ability to develop and maintain professional working relationships with co-workers and peers.
* Experience in an Internet company, financial institution or transaction processor preferred
* Bachelor's Degree preferred
These are W2 only positions. No 1099 or Corp to Corp
For immediate consideration please send resume in Word format with cover letter to email address above
Kelly Financial Resources (KFR) is a specialty service of Kelly Services, Inc., a leader in providing workforce solutions. Launched in 1999, KFR specializes in placing professionals across a number of disciplines in the accounting and finance fields, including public accounting, general accounting, payroll, billing, internal audit, tax, budgeting and cost accounting, financial analysis, treasury, cash management, investor relations, mergers and acquisitions, and credit management. Visit www.kellyfinance.com.
- Location: Austin
- Compensation: $15.00 - $17.00 per hour DOE
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.