MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Education Required: Bachelors degree from an accredited college or university or equivalent experience
Technical Skills / Knowledge Required: Advanced level of proficiency in Microsoft Office (Word, Visio, Project, ITG and Excel). Excellent analytical skills.
Subject Matter Expertise/Experience Required: Four years of experience using structured methodologies in analysis and/or quality control
Subject Matter Expertise/Experience Preferred: Four to eight years of professional/related experience
Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, ability to work as a team member, as well as independently and ability to use spreadsheet, database, and/or reporting software to do analysis. Attention to detail required.
Duties/Responsibilities:
1. Identifies and makes recommendations for enhancements to the business issues and process challenges for the organization and industry
2. Identifies strengths and weaknesses and suggests areas of improvement
3. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
4. Develops relationships with internal and external clients
5. Communicates effectively to identify needs and evaluate alternative business solutions
6. Continually seeks opportunities to increase productivity and/or deepen client relationships
7. Perform other duties as may be assigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short and Long Term Disability Insurance
Life/Accident Insurance
Flexible Spending Accounts (FSA)
401(k) Retirement Plan with company match
Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union).
Additional Posting Information:
Additional Subject Matter Expertise/Experience Required: Minimum of 2 years experience with Workforce Management software systems
Additional Subject Matter Expertise/Experience Preferred: Extensive experience with Blue Pumpkin Workforce Management software; Knowledge of government sponsored health care programs and systems; Experience with scheduling personnel in a large scale call center with multiple locations; Experienced with developing and enhancing systems organizational structures.
Additional Duties/Responsibilities:
Create and maintain personnel data, shift standards, work hours in WFOS (Blue Pumpkin).
Responsible for setting up staffing files and monitoring system alerts.
Work with and advise call center managers about expected call volumes and staffing requirements.
Provides training to CSR’s in the use and interpretation of WFOS (Blue Pumpkin) information.
Provides regular and on demand reports to management regarding call center workforce performance, and adherence to attendance policy.
Provides supervisors and management with performance information to be used in individual performance reviews.
Collects, analyzes, interprets, and summarizes data in preparation for generation of statistical and analytical reports.
Utilizes specified statistical software to analyze and interpret research data, as appropriate to the individual position.
Assists in short and long range planning to optimize staffing in order to achieve service levels.
Monitor service levels and productivity at appropriate intervals and perform adjustments to work schedules as necessary
MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar:
http://jobs.maxinc.com/HR/CandidateTracking.nsf/frmJobApp?readForm&page=1&ReqID=05146
MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
No relocation assistance is available for this position.
- Location: Austin, TX
- Compensation: Compensation contingent upon qualifications & experience.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.