Interspire is a leader in the ecommerce, knowledge management and email marketing spaces, with over 40,000 clients and growing. We develop software that businesses and organizations of all sizes rely on every day, including NASA, Virgin, Yale, Kraft, MediaTemple, SoftLayer and more.
Here at Interspire you'll have the opportunity to create your dream role! Imagine this:
* The opportunity to build, install and support a variety of servers – where your daily tasks will vary each day
* A great salary package commensurate with your skills and experience
* Extend your knowledge of open-source frameworks and technologies
* The opportunity to work in a great company alongside other Linux System Administrators and Web/IT professionals
* Enjoy a relaxed and supportive work culture
* Be offered ongoing professional development and potential career advancement as well as the chance to work in a dynamic evolving company that is well respected within the industry.
Other perks you'll love:
* All day access to a kitchen stocked full of free food and soda
* Work with like-minded people and managers with technical backgrounds
* Regular outings to celebrate company milestones and holidays
* The knowledge you're working to build something big
* Excellent career path for the right candidate
To be a perfect fit for this role you will need the following skills/attributes:
* Linux (Debian) experience
* MySQL database administration experience
* Experience configuring and maintaining Apache
* LDAP experience
* Postfix configuration and maintenance
* Configuration and troubleshooting of DNS, routing and connectivity issues
* Version control (svn, git)
* Experience with iptables firewalls
* Understanding of caching, load balancing, and high availability
* Demonstrate a good understanding of server security issues and web protocols
* Shell scripting
* A security-first attitude
* Demonstrate skills for proactively identifying and resolving potential problems
* A “can do” attitude and professional work practices
* Excellent written and verbal communication skills
* The ability and experience to work well independently as well as part of a project team
* You can take control of a technical situation and resolve it quickly and professionally
The following skills/attributes are also highly desirable but not required:
* VMWare Vsphere and/or Citrix XenServer
* VPNS (pptp and openvpn)
* NFS
* MemCache / Redis or other key value stores
* Samba
* Various other mail servers
* Google Apps
* Plesk
* SNMP / Nagios / Cacti
* RSync
* Puppet
* Java / Tomcat
* Alternative webservers (lighttpd, nginx)
* Bind and PowerDNS
* Windows server 2008 (active directory)
Please send your resume to jobs@spohncentral.com. Place "Associate Security Consultant" in the subject line.
Job Description:Spohn Consulting provides a range of services for customers in the Information Security realm. Our main products are Security Audits, Security Assessments, Risk Assessments, and Business Continuity and Disaster Recovery planning.
This position encompasses:
* Consulting for outside customers
* Telecommunication system security
* Security of Information systems
* Security systems assessments and auditing
* Report and documentation generation
* Independent work
* Advising customers
This individual will be responsible for conducting on-site assessments and audits of physical, technical and administrative controls to determine an organization’s ability to preserve the confidentiality, availability and integrity of its information assets. Performing this job will require gather data using complex security tools, analyzing the gathered data and presenting it in documents to customers.
In addition, this individual will be responsible for delivering the full range of Spohn security services.
As a Security consultant, the individual is expected to be able to operate independently while at the customer site as well as analyze and prepare customer deliverables with little assistance.
Major Responsibilities:
o Perform internal security audits and prepare reports
o Perform vulnerability assessments and prepare reports
o Conduct Risk assessments for customers as well help customers conduct risk assessments as well as give training to customers on how to conduct risk assessments
o Provide documentation, project tracking and management reporting on your billable activates
o Effectively manage projects for efficiency, completion and quality
o Provide support in creating customer proposals, designing work specifications, pricing proposals and writing service description documentation
o Supports the development Spohn security service offerings.
o Evaluate the application of encryption technology
o Perform penetration and vulnerability analysis of customer environments
o Configure and install networking devices including servers, hubs, switches, routers, firewalls, IDS.
o Perform other duties as required by company operations.
Regular Duties:
Primarily responsible for performing security services work for outside customers from the line of Spohn security offerings.
* Engage customers
* Run tools
* Conduct interviews
* Gather data
* Analyze results
* Document results
* Present results
* Support further product development
* Support collateral development
* Support sales calls
Projects:
Periodically perform various projects such as
* Statement of work development
* Product development
* Automation of process used in completing security services
Job Requirements:
* Must have a degree. No specific degree requirements. Associates degree will qualify
* Must have a certification. No specific certification required
o Able to formulate, understand and communicate abstract concepts
o Excellent verbal, written, and presentation skills.
o Working knowledge of databases, SQL, and reports
o Risk analysis process knowledge
o Specific knowledge in exploiting vulnerabilities for ethical hacking
o Working knowledge of Information Security Products and Techniques (Intrusion Detection, Firewall & systems monitory, encryption technologies/VPNs/PKI/IPSEC, etc.)
o System administration skill for Linux, Unix, etc.
o System administration skills for MS Windows Server and Workstation
o Ability to develop processes to conduct and document assessments
o Ability to define a security service offering for marketing collateral
Requirements:
Network Engineer Qualifications:
• Bachelor of Science degree in a technical or analytical discipline (ie: Computer Science, mathmatics, etc)
• Knowledge of layer-2 network design and protocols.
• Knowledge of routed and routing protocols such as OSPF and BGP.
• Knowledge of client and site to site VPN.
• 3-5 years experience in network design, implementation, configuration, and troubleshooting in an Enterprise network environment.
Preferred Experience/Skills and Competencies/Knowledge:
• Cisco or Microsoft certifications are a plus.
• Advanced knowledge of security protocols and implementations including IPSec, NAT, ACLs
• Knowledge of content delivery/application availability using load balancers
• Knowledge of Microsoft operating systems (server)
• Knowledge of Microsoft applications (Exchange, AD, etc)
Duties and Responsibilities
Essential Functions:
Planning, scheduling, and implementation of voice/data network systems.
Reviews telecommunications system and data network plans for completeness and accuracy.
Develops policies and procedures designed to ensure the integrity of the agency voice and data communications systems as well as PC equipment and related infrastructure.
Develops and maintains procedures to facilitate network administration.
Provides management with long-range plans related to voice/data network technologies.
Provides system administration for agency local area network (LAN) infrastructure including data center, network backbone and wiring closets.
Provides technical support for development and production LAN application environments.
Provides technical assistance and instruction for development, user and operations staff.
Coordinates activities with vendors for timely implementation of hardware and software maintenance, communication lines/circuits and network cabling.
Evaluates and recommends network technologies for potential acquisition and directs the evaluation of various hardware and software resources to identify strengths, weaknesses, and potential benefits.
Consults with users to gather information in order to determine requirements for implementation of telecommunications systems.
Evaluates and recommends cell phones, PDAs, and related mobile communication devices along with service plans
Provides administration of cell phones and PDA mobile communication devices and plans
Evaluates and recommends audio/video presentation and communication technologies
Attends work regularly in accordance with leave and attendance policies.
Performs regular periodic network analysis and testing; works with management in making recommendations to enhance the security and throughput of the network.
Performs on-call and/or after hours work as needed.
Complies with all applicable policies and procedures, including safety and standards of conduct.
Other Duties and Responsibilities:
Performs other duties as assigned.
Minimum Qualification Requirements
Graduation from an accredited four-year college or University. Each year of related experience over the required minimum may be substituted for one year (30 semester hours) of required college credit, up to 2 years.
Four years experience in progressively difficult voice/data network systems support role.
Two years telecommunications experience, including experience with advanced PBX, ACD, FAX and Voice mail systems.
Two years network administration experience, including experience with firewalls, switching devices and VPN solutions.
Preferred Qualification Requirements
2 Year experience with Cisco Communications Manager and Cisco Unity
Experience with interactive voice response (IVR) (Apropos experience desirable).
Experience with Cisco equipment (ASA, switches, routers, Ironport, wireless LAN controller)
Cisco CCNA Certification
Graduation from an accredited university with major course work in data processing, computer science, management information systems, business or related field.
Knowledge, Skills and Abilities
Thorough knowledge of the principles, practices, and techniques of telecommunications systems design; of network facilities and systems design; of computer operations systems and procedures; of voice and data network software and protocols; of problem-solving techniques; of data processing and telecommunications principles, equipment, procedures, terminology, standards and wiring technologies; of network operating systems; and of Federal Communication Commission (FCC) policies and procedures.
Thorough understanding of data communications principles and practices as well as experience working with major communications carriers and equipment manufacturers.
Knowledge of agency contracts procedures and related rules as they apply to voice and data communications projects.
Ability to follow established procedures and assist in the development of new procedures. Skill in the use of voice and data test equipment, personal computers and applicable software.
Ability to assign or supervise others; to prioritize workload; to ensure proper completion of work assignments.
Ability to plan, analyze, and implement voice and data network systems; to design and integrate telecommunications systems; to provide technical assistance related to telecommunications systems; and to review telecommunication system plans for completeness and accuracy.
Special Requirements/Work Environment
Work is performed in an office environment.
The ideal candidate has 3+ years of experience testing networked technology products, a BS or MS in Computer Science or equivalent experience, and demonstrated abilities in the following areas:
• 3+ years experience with full-cycle product testing over multiple releases
• Ability to develop and execute test plans for automated and non-automated testing
• Ability to analyze test results, diagnoses root cause, and perform data validation
• Experience with proposing, developing, and utilizing testing techniques specific to networked or security products
• Interest in tracking and communicating changes in technology regarding product testing tools
• Ability to design and build suitable product security test bed infrastructure
• Ability to design, execute functional and black box test plan and test procedure
• Experience with various scripting languages such as Perl, Python, TCL, PHP, Ruby, shell script
• Extensive admin experience in Linux
• Understanding of network protocols, traffic capturing and protocol analysis
• Strong knowledge of TCP/IP and security protocols
• Provide and maintain specialized networking infrastructure to facilitate multi-site software development, and test network deployment
Additional preferred skills
• Programming experience with Java or C/C++
• Knowledge of performance test tools such as IXIA, Smartbits, and Tomahawk
• Fundamental understanding of security-related systems such as Firewalls, IDS/IPS, VPN, AV, and Network Access Control (NAC)
• Extensive familiarity with networking protocols at layers 2 and 3
• Web Application security attack tools and techniques
• Product based performance benchmarking & tuning expertise
• Knowledge of vulnerability assessment tools
• CCNA/CCNP/CISSP/GSEC certifications
• Agile development methodology experience
• DBA skills
Plan, integrate and implement server solutions and components.
Configure and analyze various IT utilities and application programs.
Support and manage environments going forward through proactive network monitoring.
Design network architecture and security policies that support customer’s business needs. Provide recommendations based on best practices and assist customers with technology planning.
Document activities and create records of the environment.
Some after hours and on-call work is required.
Requirements:
-Three or more years of direct experience in network/IT support.
-Excellent people skills and solid understanding of basic business requirements.
-Demonstrated mastery of security, network monitoring and system architecture concepts.
-Strong work ethic and responsiveness and reliability are critical.
Product knowledge Needed:
Microsoft networking technologies including Microsoft Windows, Windows Server, Exchange, Outlook, Active Directory, Sharepoint, and other business applications etc.
-Linux operating systems
-Firewall, router, storage systems, security, backup and virtualization products, e.g. SonicWall, Veritas, vmware
Each application team is an entrepreneurial unit handling the complete development life-cycle of its products. Team members work every phase of development from requirements and design to production roll-out and test. Development is incremental, iterative, and always on a short time fuse.
This is an opportunity to join a diverse, industry-knowledgeable, technically skilled group of software engineers who design highly visible products on the platform.
Knowledge of the world financial markets is a definite plus but not a requirement. Superb application development skills, a strong user-orientation, and creativity are requirements.
Qualifications
* 3- 5+ years hands-on C/C++ Development Experience on Unix (or equivalent expertise)
* Strong skills in User-Oriented Design
* Solid Understanding of Data Structures, Algorithms, and Object-Oriented design
* Working knowledge of Financial Markets a plus
* Practical Experience with Unit/ Regression Testing
* Practical experience with Version Control Systems
* Solid verbal and written Communication skills
* Ability to Coach and eventually Mentor team members
* BS/MS/PhD Degree in Computer Science, Engineering, Finance or Related Field (or equivalent expertise)
The Tier 3 Engineer will provide support to the NOC Tier 2 Engineers, taking calls during high-volume times, assist in customer service status calls and with other communication such as notifications and escalations.
NOC Engineer will be responsible for:
• Resolving service-impacting events/incidents.
• Escalating incidents to the NOC Assistant Directors.
• Engaging support of the CSIRT (Computer Security Incident Response Team) when necessary.
Requirements:
• Expert level experience in designing and implementing MPLS (Multiprotocol Label Switching) and BGP (Border Gateway Protocol) solutions in a service provider environment
• Must have experience implementing MPLS from a Provider Backbone.
• Minimum of three (3) years experience with network administration tools, software, operating systems and hardware components.
• Experience with MPLS and other protocols.
• Experience with Cisco Routers and Switches.
• Experience in moving, changing, deleting and adding to network resources in local/wide area network environments.
• Demonstrated ability to effectively interface with end users at all levels of the organization as well as technical staff and vendors supporting the network.
• Possess good communication and writing skills.
• Working knowledge of Local area and Wide area Networks
Responsibilities:
• Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
• Interpret console messages and perform required actions.
• Perform IT service problem isolation and determination.
• Respond to problems that are escalated by NOC Tier 1 and Tier 2 Engineers.
• Initiate corrective action within scope of knowledge and authority.
• Assist with network troubleshooting.
• Develop network capacity plans.
• Implement network bypass/recovery/backup procedures as required.
• Maintain knowledge of technology used by the NOC, as well as new technologies that may be used by the NOC in the future.
• Create criteria for acceptance of IT services and/or managed elements, by NOC, for proactive monitoring and management.
• Validation of new IT services and/or managed elements in the IT environment.
• Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
• Use and invoke network diagnostic tools.
• Use and provide input to database(s) for problem and inventory control.
• Perform testing and maintenance activities of the network, as required.
• Serve as the customer interface for scheduling network changes, and the coordination of the Change Management process with the customer.
About this position
The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.
Job Requirements
The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:
Bachelors degree or equivalent experience and certifications
http://www.bazaarvoice.com/culture.html. Know them.
Internet/e-commerce industry experience or self-research on it
HTML and CSS skills
Basic JavaScript knowledge
Strong knowledge of SQL and database design concepts
Experience with Firefox development tools & debugging
XML knowledge strongly preferred –specifically feeds and the ability to understand and troubleshoot APIs
Strong client communication skills
Experience using version control and issue tracking systems (Salesforce.com experience is a plus)
Authorization to work in the U.S.
System design, sales support, network evaluation, component evaluation and system testing for large scale Wifi/Cellular outdoor/indoor event and stadium architectures . Requires excellent understanding and knowledge of network topologies for ISP, IP Addressing/Subnetting, Routing, BGP, OSPF, CIDR, Internet Technologies, RADIUS, FRAME RELAY, Point to Point, Mesh, T1'S, DS3'S, FRAC, BURSTABLE, ATM; SMDS, FIREWALLS, CISCO ROUTERS, APs and Switches, D-Link Switches, Belair APs. Excellent understanding of routing, switching, WIFI, and mobile cellular technologies.
Responsibilities:
Design of complex TCP/IP, WIFI, VOIP, VPN, WAN, LAN, Mobile(3g) networks using a variety of vendor equipment including Cisco, Dlink, Netapp and Belair. Pre-sales support. Installation and implementation support, on-site event support, post event data mining/evaluation support. System troubleshooting. Vendor evaluation. Hardware/Software certification.
Qualifications:
In-depth knowledge of Cisco routers and switches, working knowledge of other gear manufacturers products/systems and in-depth knowledge of the Linux Operating System is required. Extensive experience in numerous areas of networking, including local and wide area networks. ATM, DSL, FDDI, Ethernet, Fast Ethernet, Frame Relay, ISDN, Private Line, MPLS, IP enabled frame, Cisco Ether Channel, SDLC, DLSW, 802.1Q VLANs, IPT, Cisco AVVID, VoIP.
- Knowledge of network engagement methodologies
- Network and Systems Management knowledge
- Able to dynamically multi-task across numerous issues and clients in a high pressure environment.
- Consulting Skills: Independence; Teamwork; Client Satisfaction; Company Representation
Location: Austin, TX (West Austin)
Salary Range: Commensurate with experience
Exempt/Non-Exempt: Exempt
Benefits: Health Insurance, Bonus Program, Flexible Work Environment, Vacation, Holidays, Training/Certification Program
Employment Type: Full Time, Permanent
Department: IT Services
To apply for this position please reply to this email with you resume and go to: https://primussolutions.iapplicants.com/application.php to complete an employment application.
*Only complete applications will be considered*
Description:
According to the U.S. Small Business Administration, there are an estimated 27.2 million small businesses across the country. Small businesses employ nearly half of our entire workforce, hire 40 percent of American technology workers and generate a majority of the innovations that come from United States companies. Come be a part of our economic engine.
Who We Are:
Primus Solutions, is an Information Technology solutions provider who provides Managed IT services to small and mid-size businesses. Why work for one company when you can be a part of a team who works with many companies? For more information on who we are, please visit our website at www.primussolutions.com.
The Right Fit:
Is Primus Solutions the right fit for you? We realize that while it’s important that we recruit the right individuals to work for us, it’s also just as important that Primus Solutions is the right fit for you.
While Primus Solutions is a small company in terms of size, we are also a financially strong, stable company and currently in an aggressive phase of growth. Our goal is to be a leading competitor in the IT Managed Services industry and we are looking for the right people to help get us there. Individuals interested in a career opportunity with plenty of growth potential and who are passionate about making a visible difference in an organization will succeed at Primus. We are looking for candidates with high levels of integrity, honesty and ingenuity. Forward thinking, internally motivated individuals are a great fit for our culture.
Training/Certification Commitment:
Primus Solutions takes pride in our ability to financially assist employees in the pursuit of advanced training through certification completion. It is out internal policy that each employee completes a minimum of 14 training hours per quarter. Individuals who have an independent drive to continue their education will do well at Primus Solutions. Already have a certification? Way to go! Candidates with current certifications will be strongly considered.
Your Mission:
As a Systems Administrator/Engineer you will seek innovative ways to streamline delivery of Information Technology Solutions to our client's business challenges, utilizing the Information Technology Infrastructure Library (ITIL) framework. If this isn't your first rodeo and you enjoy challenging work, we invite you to apply to become a member of our team.
What You’ll Do:
•25-50% Level II Support; 50-75% Proactive Service Delivery using system management tools like Kaseya.
•Track detailed information about each client's service request in an on-line ticketing application and client knowledge base.
•Support various software products, including but not limited to Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Backup Software, Anti-Virus and Anti-Spyware products, and various client-specific applications.
•Support all network equipment and connectivity to the client, including routers, firewalls, VPN concentrators, and other devices.
•Monitor clients IT infrastructure and make process improvement suggestions.
•Respond to Level II support issues per contract requirements.
•Follow standard procedures for providing proactive service delivery, including application server patches, data backups, network configuration and security changes.
•Utilize software/hardware/network tools and troubleshoot client issues/problems.
•Maintain knowledge/skill sets required to perform at systems engineer level.
Your Nature:
•Proven ability to meet deadlines, prioritize workload, and manage time effectively.
•Excellent communication skills including the ability to interface with clients as necessary.
•Excellent oral and written communication skills.
•Exceptional problem solving and customer service skills.
•Ability to work independently with minimal supervision
•Self motivated and analytical.
•Proven ability to work within a team, keeping everyone in the loop, while still functioning independently.
•Proven documentation skills (Responsible for documenting all contact with the systems or clients in the trouble-ticketing application and updating client knowledge base as appropriate.)
Track Record:
Significant knowledge and experience in hardware/software/network concepts, tools, and support best practices in a fully managed IT environment.
•Microsoft Certified Systems Engineer (MCSE 2003 or MCITP) is strongly preferred.
•Cisco Certified Network Administrator (CCNA) or equivalent experience.
•3 to 5 years supporting Microsoft Windows Server 2000/2003, Spyware and Antivirus software.
•3 to 5 years supporting Microsoft Exchange Server 2000/2003, Microsoft SQL Server 2000/2005, backup software, network routers/firewalls/VPN concentrators.
•3 to 5 years experience working with server and network monitoring applications.
•B.S. in Computer Science preferred.
•Proven ability to meet client expectations.
•Experience creating procedures & documenting processes.
•Citrix CCEA or Citrix CCIA is a plus.
Location: Austin, TX (West Austin)
Salary Range: Commensurate with experience
Exempt/Non-Exempt: Non-Exempt/Hourly
Benefits: Health Insurance, Bonus Program, Flexible Work Environment, Vacation, Holidays, Training/Certification Program
Employment Type: Full Time, Permanent
Department: IT Services
To apply for this position please reply to this email with your resume and go to: https://primussolutions.iapplicants.com/application.php to complete our formal application.
*Only complete applications will be considered*
Description:
According to the U.S. Small Business Administration, there are an estimated 27.2 million small businesses across the country. Small businesses employ nearly half of our entire workforce, hire 40 percent of American technology workers and generate a majority of the innovations that come from United States companies. Come be a part of our economic engine.
Who We Are:
Primus Solutions, is an Information Technology solutions provider who provides Managed IT services to small and mid-size businesses. Why work for one company when you can be a part of a team who works with many companies? For more information on who we are, please visit our website at www.primussolutions.com.
The Right Fit:
Is Primus Solutions the right fit for you? We realize that while it’s important that we recruit the right individuals to work for us, it’s also just as important that Primus Solutions is the right fit for you.
While Primus Solutions is a small company in terms of size, we are also a financially strong, stable company and currently in an aggressive phase of growth. Our goal is to be a leading competitor in the IT Managed Services industry and we are looking for the right people to help get us there. Individuals interested in a career opportunity with plenty of growth potential and who are passionate about making a visible difference in an organization will succeed at Primus. We are looking for candidates with high levels of integrity, honesty and ingenuity. Forward thinking, internally motivated individuals are a great fit for our culture.
Training/Certification Commitment:
Primus Solutions takes pride in our ability to financially assist employees in the pursuit of advanced training through certification completion. It is out internal policy that each employee completes a minimum of 14 training hours per quarter. Individuals who have an independent drive to continue their education will do well at Primus Solutions. Already have a certification? Way to go! Candidates with current certifications will be strongly considered.
YOUR MISSION:
Provide superior first level support and system administration for all managed services clients, as well as hands-on desktop repair and upgrades. Work independently and within a team environment to provide users with quality customer service and technical support ensuring client satisfaction.
WHAT YOU'LL DO:
•75% Help Desk Support; 25% Desktop Repairs, Upgrades.
•Promptly respond to client calls and e-mails through problem resolution.
•Document all contact with the client in trouble-ticketing application and update client knowledge base as appropriate.
•Perform desktop/laptop repairs and upgrades as necessary. (Includes operating system and application upgrades, hardware upgrades & repairs, and installing new systems.)
•Diagnose system hardware, software and operator problems and recommend or perform remedial actions to correct problems based on knowledge of system operation.
•Maintain knowledge/skill sets required to perform at help desk technician level.
•Learn new skills to achieve promotion opportunities.
•Determine escalation points for specific problems and effectively alert escalation team members about client issues and follow-up to ensure client is satisfied.
•Develop scripts and other processes to automate system administration processes.
•Day to day systems management and administration.
YOUR NATURE:
•Self-motivated, analytical, and creative.
•Excellent communication skills including the ability to interface with clients as necessary.
•Excellent oral and written communication skills.
•Exceptional problem solving & customer service skills.
•Ability to work independently with minimal supervision.
•Proven ability to work within a team keeping everyone in the loop while still functioning independently.
•Proven documentation skills (Responsible for documenting all contact with the systems or clients in the trouble-ticketing application and updating client knowledge base as appropriate).
•Proven ability to meet deadlines, prioritize workload, and manage time effectively.
YOUR TRACK RECORD:
•2+ years supporting Microsoft Windows 2000, XP, Microsoft Office, Spyware and Antivirus software. Systems Administration duties.
•2+ years experience upgrading and repairing desktop and/or laptop computers.
•1+ years experience supporting Apple Macintosh computers.
•B.S. in Computer Science preferred.
•MCP / Comp TIA.
•Candidates with a current MCSE or MCSA will be strongly considered.
•Ability to lift up to 50 lbs.
• Manage 250+ database, mail, and tracking servers
• Support and maintain all applications, configurations, and customer data imports/exports
• Implementation and migration of upgrades, patches, code releases, and database changes
• Prioritize and manage service issues, troubleshooting reports of issues from customers, and responding to system events from the monitoring system
• Perform shift-duties by managing incoming tickets and performing customer maintenance tasks as necessary
• Assist in the definition and development of projects designed to increase the efficiency and reliability of the hosted infrastructure
• Assist Account Managers in creating one-off SQL queries to report on system usage and identify common queries that should be added to the product
Requirements
• BS or equivalent experience
• At least three year’s Systems Administration experience, with specific focus on Linux networks and systems
• Good understanding of Internet protocols such as TCP/IP, UDP, DNS, SMTP, HTTP, MIME, & DHCP
• Good understanding of Web-based technology as it relates to the web-hosted model of software delivery
• Hands-on experience running and maintaining Apache, BIND, Tomcat, and other server applications
• Hands-on experience creating web-tools and scripts for various aspects of system monitoring, maintenance, reporting, etc
• Hands-on experience maintaining a MySQL or SQL Server database, SQL programming
• Hands-on experience with scripting languages such as Perl, Shell, Python, etc.
• Excellent organization and communication skills
• Ability to work a 7 day on-call shift once every six weeks
• cSAGE certification a plus
Seeking knowledgeable, experienced technicians to help support and develop clients in the South Williamson County area.
Responsibilities will be to assess , troubleshoot, support and maintain client networks and computers.
Requirements
Experience
• 5+ years designing, supporting and maintaining client/partner networks
• Microsoft Server support/administration
• PC, Server and Network Troubleshooting and field support experience
• Experience supporting Microsoft Office
Required Skills
• Excellent Troubleshooting
• Excellent Verbal and Written communication
• Ability to work in a “production” environment
• Excellent people skills
Desired Qualities
• Customer Focus
• High Energy
• Positive outlook
• Desire to excel
• Integrity
• Punctuality
Certifications
Ideally, one or more of the following certifications:
• MCSE
• A+
• CNE
The IT Director leads, manages and develops a staff of IT professionals. In addition to the leadership role, the Director of IT has strong hands-on experience, and works side-by-side with a small 4 person IT staff to insure that the deliverables are timely and in keeping with high quality standards. The IT Director applies business, financial and technological acumen to promote increased integration and efficiency to the operations of the business. The IT Director participates in planning, coordinating, directing, designing and managing all operational activities of the IT Department, as well as providing strategic direction and action for IT solutions that support business strategies and operations.
Position will be responsible for all company IT needs. Primary duties will include user-centered technical support, client and server software management, software license compliance, client and server hardware management, and network administration. Responsibilities will include installing network software, hardware and servers as required. Also responsible for e-mail services including anti-virus, anti-spam, system monitoring, disaster recovery, network and system security, solution development, and other typical IT functions.
Position will be responsible for the company technical infrastructure, assessing risk and ensuring business is not affected by lack of systems or support; managing and supporting the company telecommunication needs; and supporting database and web initiatives to ensure the best solutions are recommended and implemented.
Candidates interested in this position should be comfortable using and troubleshooting Linux, Unix, and Windows client and server environments as well as having basic knowledge of network switching and routing and Oracle database administration.
Other duties may include setting up and maintaining hosting sites for customer clients, when IT technical support is required for client projects.
Preferred Skill Requirements
• Ability to plan, integrate and implement server solutions
• Ability to plan, integrate and implement server components – web servers, application servers, core infrastructure (TCP/IP, FTP, DHCP/DDNS, SSH, SMTP, VPN), file/print/storage servers, etc.
• Windows 2003 Server, Windows XP, Redhat Linux
• Knowledge of Oracle database administration, troubleshooting and maintenance as needed. (Some knowledge of SQL Database Administration helpful.)
• Microsoft Exchange administration, troubleshooting and maintenance
• Manage WINS, DHCP/DDNS, Terminal Services and IIS on Windows Servers
• Maintain Active Directory Domains
• SonicWall firewall administration, troubleshooting and maintenance
• Veritas Backup Exec, Dantz Retrospect data backup administration
• Support Serena (formerly Merant) Version Manager and Tracker application, database and web servers
• Installation of databases, applications, upgrades, maintenance and support on client and server systems
• Maintain remote VPN connections through software client and box-to-box connections
• Act as liaison and technical support to end users
• Perform basic to advanced tasks related to database design, implementation, operation and recovery, security and auditing, performance and installation and migration specific to the operating system
• Other reasonable Systems Administrator services as necessary for the completion of the implementation and deployment of selected project(s)
• Support Inter-Tel phone system including Unified Messaging and Unified Communicator
• Four year technical degree, MCSE or CCNA certification preferred
• Due to nature of position, availability to come in after hours on occasion for maintenance and problem resolution is required.
Expectations
• Communicate professionally in a fast-paced setting while maintaining a positive working environment
• Communicate and work with people of all technical levels in a team environment
• Be a team player and a self-starter
• Maintain high level of customer satisfaction
• Be adaptable
• Have excellent customer service skills
• Have experience within the web hosting industry and production environments
• Troubleshoot technical difficulties and user access issues
• Perform backup and restore operations
• Ensure Internet and LAN/WAN network and systems reliability, security and performance
• Monitor for and correct security exposures and defense penetrations
• Conduct corporate, multi-site, system wide vulnerability, security and ADA accessibility, assessments
• Assist in the development and distribution of user and administrator policies and procedures for server-related services
• Contribute to the development and implementation of sound business practices to automate services and facilitate communications among employees and with clients
• Assist and develop documentation for projects.
• Investigate new server-based solutions and provide recommendations for purchasing decisions
• Monitor system utilization, plan for and implement system upgrades prior to user impact
• Perform routine server maintenance and upgrades
• Troubleshoot technical difficulties and local/remote user access issues for servers, networks, VPNs,
• Provide technical consultation
• Install and configure and maintain anti-viral and anti-spam software
• Administer software source control and build management tools
The Systems/Storage Administrator is responsible for assisting in managing daily system storage and backups/restore operations for Coremetrics (www.coremetrics.com), the leading provider of web analytics solutions. This includes day-to-day monitoring of storage, allocation and backups/restores for a 500+ node environment consisting of Linux and Solaris servers. The System/Storage Administrator will also participate in an on-call rotation schedule, as the Coremetrics Operations team provides 7x24x365 support for the customer-facing aspects of its service.
These responsibilities include, but are not limited to the following:
* Managing/Maintaining a medium-large scale (SAN) Storage Environment.
* Using best practices to provision storage (Volumes/LUNs) from the storage array through the fabric and to the host.
* Working effectively as a team member in a fast paced, dynamic, deadline-driven environment; must be able to multi-task.
* Exercising basic knowledge and techniques used in system administration plus knowledge of and having the ability to use relevant hardware, software and other equipment.
* Responding to, identifying, isolating and resolving issues related to the Storage environment.
* Assisting with daily backup operations including configuration and maintenance as well as configuring, scheduling backups, vaulting/offsite tape management.
Founded in Austin, TX, OnRamp Access has been providing all of the services necessary to build, deploy and manage Internet Operations since its inception in 1994. As one of Austin’s premier data center services companies, we pride ourselves on our depth and breadth of capabilities, our reputation for providing world-class solutions and our exceptional customer service. A true Austin-based company, OnRamp employees enjoy flexible work hours, health benefits and a fantastic environment.
The ideal candidate will possess the following:
• A minimum of 2-4 years in systems administration experience
• TCP/IP Internetworking
• Cisco routing, switching, firewalls and content switch configuration and management
• Telecommunications configuration and management
• System Administration for Microsoft Servers and Clients
• System Administration for Microsoft applications including Exchange, SQL Server, CRM, SharePoint, etc.
• System Administration for Linux operating systems for servers
• HP and Cisco hardware configuration and maintenance
• Ability to respond quickly in emergency situations
• Communication skills (face-to-face, phone, email) with the ability to provide support to customers and work with OnRamp engineers and staff
• Willingness to work independently and with a team
• Bachelor’s degree preferred
Essential Duties and Responsibilities:
• Installs, maintains, and repairs Microsoft Exchange, AD, DNS, and other key MS server infrastructure components
• Evaluates, installs, and tests systems/network hardware and software
• Integrates information systems
• Maintains data, software, and hardware security and emergency procedures
• Sets up user accounts on company's servers and runs necessary system backups
• Maintains contact with application owners and end users to meet business and user needs
• Assists department manager in on-going assessment and upgrading of data systems
• Researches, evaluates, and recommends hardware and software for systems and helps manager plan for the future
• Troubleshoots complex server and client problems
• Serves as a contact for vendors of equipment and services
• Reviews contracts for systems support, services, and products
Essential Education and Skills:
• Bachelor's degree preferred
• 7-10 years of systems experience
• MCSE preferred
Specialized Knowledge and Skills:
• Excellent knowledge of core Microsoft server products
• Reasonable knowledge of networking, voice, and other related technologies
• Excellent communication and interpersonal skills. Proven project leadership abilities
* Field customer technical support inquiries
* Update and maintain trouble ticket activity, using Salesforce
* Troubleshoot back office production issues
* Configure monitoring toolsets and respond to enterprise alerts
* Oversee alert management tasks and run daily operational procedures
* Write SQL queries and ad-hoc de-bugging code
* Analyze and develop software solutions for customer problems
* Maintain customer documentation and procedures and follow proper Customer notification processes
* Work effectively and professionally with other team members
* Share knowledge with others by documenting and contributing to knowledge base
Requirements:
* Associate’s Degree in Computer Science, or equivalent professional experience
* 1+ years experience in SQL reporting services
* 1+ years in a dynamic production software support role
* Knowledge in: SQL (2005, 2006), SQL Reporting Services, ASP.net and C#
* Excellent interpersonal communication and teamwork skills
* Experience with and/or conceptual knowledge of the following technologies is a plus: Active Server Pages (ASP, ASP.NET 1.0, 1.1, 2.0), Hypertext Markup Language (HTML), Extended Markup Language (XML), C#, Structured Query Language (SQL), Microsoft SQL Server (2005, 2008), Microsoft Visual Studio (2003 & 2005), Internet Information Services (IIS)
* Knowledge of and/or experience in de-regulated electric industry and EDI fundamentals is helpful, but not required
The Worker will be the deployment technician for a multi-site point to point environment, E-talk implementation to deliver call recording and call center agent supervision functionality state wide. The Worker will be responsible for developing, configuring, testing, and delivering an E-talk application install that can be distributed remotely to desktop computers using Novell Zen Works to call center agents and supervisors at approximately 8 call centers. This shall include documenting and training client IT personnel on the deployment. The Worker will coordinate deployment efforts with the project manager, Client's staff, and the Client's vendors. The Worker will consult on E-talk server configuration, authentication configuration, domain requirements, and document best practices for E-talk operations.
Minimum Requirements:
Years Skills/Experience
8 Configuring packaged software installs for remote installation to Windows XP workstations.
4 Troubleshooting/Resolving software installation problems.
4 Skill in identifying, analyzing, and solving problems and issues on projects.
4 Knowledge of industry-standard software deployment terms, tools, and techniques.
2 Autonomy E-talk client deployment to Windows XP workstations and Windows domains.
2 Excellent written and verbal communication skills
2 Excellent organizational skills
1 Autonomy E-talk server configuration and deployment strategies.
Preferences:
Years Skills/Experience
4 MS Word, Excel, PowerPoint, and Project
2 Experience using Novell Zen Works to distribute E-talk applications
2 Texas state agency experience
2 Knowledge of VoIP E-talk configurations.
Please DO NOT apply if you:
- Don't meet the minimum requirements
- Working with other company for the same opportunity with Office of the Attorney General (OAG).
Please apply with your resume and salary requirement. Your resume MUST clearly indicate the number of years for each of the above skills/experience.
KIPP, the Knowledge Is Power Program, is a national network of free, open‐enrollment, college‐preparatory public
schools in under‐resourced communities throughout the United States. The KIPP model has been heralded by
media nationally, including the New York Times, the Washington Post, Newsweek, “60 Minutes,” “ABC World
News,” and many more. There are currently 82 locally‐run KIPP schools in 19 states and Washington, DC, which are
serving over 20,000 students. KIPP schools have been widely recognized for putting under‐served students on the
path to college. More than 80 percent of KIPP students are low‐income and more than 95 percent are African
American or Hispanic/Latino. Nationally, nearly 80 percent of KIPP alumni have matriculated to college.
As one of the locally run KIPP regions, we at KIPP Austin Public Schools take a "No Shortcuts, No Excuses" approach
to all we do, and combine that with high expectations and a desire for excellence. We look for the same from likeminded
job applicants.
Since 2002, KIPP Austin Public Schools has empowered underserved students to strengthen the academic skills,
intellectual habits, and character traits necessary to thrive in, and graduate from, four‐year colleges and universities,
giving them the freedom to shape their futures and positively affect their communities. Ninety percent of the students
we target and serve are low‐income and come from traditionally underserved ethnic populations in Austin, Texas. To
meet the need of Austin’s large and growing population of underserved students for high‐quality college‐preparatory
education, KIPP Austin will expand its network to include ten schools that serve students from Kindergarten through
twelfth grade. Our growth plan calls for phased development of two pods of five schools each—two elementary, two
middle and one high school—that will, when fully enrolled, serve a total of 5,280 students.
Job Description:
The Application Developer is responsible for ensuring that KIPP Austin Public Schools’ existing enterprise solutions are
maintained, monitored and enhanced, ensuring that all KIPP Austin staff members are empowered to successfully
access, utilize and depend on a high functioning system. The AD will do so by providing exceptional application technical
support, researching issues, and proactively identifying problems and creating solutions. Strong candidates will have
significant experience and success in three main areas: project management, data analysis and effective transfer of
technical knowledge to teammates of diverse and varied technical abilities, needs and priorities.
Reports to: Chief Operations Officer
Responsibilities:
• Maintain the SharePoint (KIPP Intranet Dashboard System: KIDS) infrastructure required to support a single‐farm
SharePoint/Moss environment day‐to‐day; responsible for configuring and supporting all SharePoint technologies;
assist with designing, implementing and maintaining MOSS/SharePoint solutions.
• Provide troubleshooting assistance to users; transfer knowledge and technical expertise to other team members
and end users
• Interpret data, compile reports and advise users on higher level usage with a constant eye on elevating
organizational initiatives, instructional practices and student outcomes
• Independently and proactively troubleshoot, research and resolve challenging problems
• Develop and document procedures and best practices
• Perform multiple technical tasks with a need to consistently upgrade skills in order to meet changing job conditions
• Provide support assistance to teammates in the technology department on an as needed basis
Experience/Skills:
• SharePoint Server MOSS 2007 experience including extensive experience in installation, configuration,
administration, and development within SharePoint, including performance point and report builder
• Proficient with SQL Server 2008 and SQL Server 2005
• Sharepoint development, including the creation of custom Web Parts, InfoPath Forms and other SharePoint
customizations
• Proficient in Content and Document Management methodologies and procedures
• System Administration including experience in: Microsoft Windows 2003, Microsoft Windows 2008, Active
Directory, DNS, Internet Information Systems (IIS)
• Strong Knowledge of Active Directory, DNS, Networking, Security Principles
• Virtualization Technologies including VMWare and Microsoft Hyper‐V
• Understand software development concepts using Services Oriented Architecture (SOA) and Relational Database
Modeling
• Microsoft.NET Framework 3.5 or better with experience with OOP in C#.NET and VB.NET
• Other languages such as Java, HTML, Javascript
Qualifications:
• Excellent written, communication, and organizational skills along with strong attention to detail and process
development
• Experience in non‐profit or education organizations a plus, but not required
• A strong work ethic coupled with an enthusiastic and passionate approach to one’s work
• Relentless achiever: sets high goals and meets or exceeds them using excellence as his/her guide
• Focus on results: able to clearly sell and articulate a vision, outline and detail a project plan, and execute against it
• Ability to work in a dynamic, fast paced environment
• Model positive and healthy character traits and habits, such as being organized, consistent and understanding
• Unquestioned integrity and commitment to the KIPP Austin mission and willingness to serve the KIPP Austin
community
• Committed to the belief that all students can learn