craigslist | technical support jobs in austin

Senior Integration Consultant (Tampa, Florida area)

2009-12-11T13:18:01-06:00

Job Reference #: 39-50507-DN41

A Telecom company located in the Tampa, Florida area is seeking a Senior Integration Consultant to add to their team.

To qualify for this Direct Hire position, you must have 5+ years software consulting experience including direct customer contact , a mandatory 5+ years of J2EE experience, a mandatory 5+ years of experience with Struts, JSP or similar MVC framework, and 5+ years experience with HTML, DHTML, JSP, HTTP, SSL, Web servers.

In this position you will be responsible for the hands-on technical leadership role in our Customer Projects organization and reporting to the Practice Manager. Extensive experience with both UNIX (Solaris) and Windows architectures is highly preferred. You must have extensive experience leading software teams in a consulting environment. Specific expertise is required in the areas of web application development and J2EE architecture.

Pay - $90K+

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=50507&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.
If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Senior Integration Consultant (Austin area)

2009-12-11T11:44:22-06:00

Job Reference #: 39-50504-9DN40

A Telecom company located in the Austin area is seeking a Senior Integration Consultant to add to their team.

To qualify for this Direct Hire position, you must have 5+ years software consulting experience including direct customer contact , a mandatory 5+ years of J2EE experience, , a mandatory 5+ years of experience with Struts, JSP or similar MVC framework, and 5+ years experience with HTML, DHTML, JSP, HTTP, SSL, Web servers.

In this position you will be responsible for the hands-on technical leadership in our Customer Projects organization and reporting to the Practice Manager. Extensive experience with both UNIX (Solaris) and Windows architectures is highly preferred. You must have extensive experience leading software teams in a consulting environment. Specific expertise is required in the areas of web application development and J2EE architecture.

Pay - $90K+

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=50504&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.

If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

IT Administrator-Bazaarvoice (Austin, Texas)

2009-12-11T11:15:51-06:00

Description

IT Administrator
Report to: Director of IT

Who We Want:
Bazaarvoice is searching for an individual to be responsible for the front-end and back-end desktop support of the Bazaarvoice office. The IT Administrator will be working with the dynamic yet seriously funny IT team, ensuring smooth internal operations.

BV is an organization full of self-motivated, energetic, vibrant teams, each proudly displaying its own personality. The ideal candidate will be someone who finds humor around every corner, is personable, and delivers terrific customer service under any circumstance.

Please familiarize yourself with our 5-Stars of Culture before applying.

Snapshot of the IT Administrator Role:
The IT Administrator will be will be a member of an existing team of highly capable system experts who design, configure, and maintain high-availability client server architectures, specify hardware configurations, and analyze networks for design soundness, failure modes, and resource usage.

Requirements for the Role:
*5 years plus experience in a Systems Administration role. CCNA and/or MCSE certifications are highly desirable.
*Ability & experience supporting PC, Mac, Laptops, iPhones, and Blackberries
* Active Directory design, architecture, and troubleshooting experience are a must.
* Desktop Support for 250+ users - some remote, most on-site
*Experience in design, installation, deployment, and maintenance of Microsoft Office SharePoint Server 2007(MOSS)
* Proven ability to analyze, configure and troubleshoot computer networks in a high availability environment.
* Familiarity with network analysis and management tools and server and data storage hardware architectures.
* Scripting knowledge and familiarity with SAN technology when used in a Microsoft Exchange clustered environment.
* Self starter, highly motivated professional who possess the ability to work in a team environment and complete objectives in a timely manner.
* Excellent interpersonal skills and ability to provide superior customer service.
* Multi-tasking skills are highly desirable, including planning and managing resources.
* Detailed documentation skills are required.

PLEASE APPLY AT: http://www.jobvite.com/j/?cj=oibfVfwn&s=Craig's%2bList

Support Engineer-Bazaarvoice (Austin, Texas)

2009-12-11T11:13:05-06:00

Description

Support Engineer

Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: International Ops & Support Manager

About this position
The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high � candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.

Job Requirements
The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:

Bachelors degree or equivalent experience and certifications
http://www.bazaarvoice.com/culture.html. Know them.
Internet/e-commerce industry experience or self-research on it
HTML and CSS skills
Basic JavaScript knowledge
Strong knowledge of SQL and database design concepts
Experience with Firefox development tools & debugging
XML knowledge strongly preferred �specifically feeds and the ability to understand and troubleshoot APIs
Strong client communication skills
Experience using version control and issue tracking systems (Salesforce.com experience is a plus)
Authorization to work in the U.S.

PLEASE APPLY AT: http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craig's%252bList

Software Deployment Manager (Austin area)

2009-12-11T11:04:37-06:00

Job Reference #: 39-50503-9DN39

A Telecom company located in the Austin area is seeking a Software Deployment Manager to add to their team.

To qualify for this Direct Hire position, you must have Distributed Systems deployment experience , multiple projects gaining software of project management experience; managing teams of 5+ consultants, a thorough understanding of network architecture concepts and previous experience setting up a network required, previous hands on experience with Java and JavaScript.

In this position you will be responsible for the overall success of deployment projects within an assigned region. This position is an equal mix of project and customer management with hands-on technical responsibilities. Day-to-day tasks would include: project management, customer expectation management, architecture and deployment review, web development, technical resource creation, and limited resource management.

Pay - $90K+

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=50503&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.
If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Cellular Technician (Austin, Tx)

2009-12-10T18:18:37-06:00

Cellular Repair company is in search for level 3 cellular technician. This is a full time position. Must have at least 2 yrs experience in the Cellular Repair Industry. A successful candidate must be familiar with both the hardware and the software. Prior knowledge and experience with board soldering, component level troubleshooting, electronic schematics, electronic layouts, and cosmetic assemblies are also required. All applicants must have a 2 yrs degree.

Telecom Sales Engineer (Austin)

2009-12-10T15:49:37-06:00

Telecommunications Consulting company is seeking knowledgeable network engineer to serve in a sales engineer role. The successful person will have the ability to learn telecom carrier solutions and technology at a very fast rate AND leverage that knowledge during customer presentations to identify customer problems and create desire for new services. Must have the ability to check the ego at the door and serve internal and external clients. Salary is dependent on telecom experience, education and certifications. Position also receives bonus on sales.

Please send resumes to jobs@spohncentral.com and have "Telecom Sales Engineer" in the subject line.

HELP / SERVICE DESK TECH (North Central ATX)

2009-12-10T15:35:24-06:00

Harden Healthcare Services is currently seeking two (2) Full-time Help/Service Desk Technicians. Local Candidates only, no relocation assistance offered.

Required Skills:
* A+ Certification
* 2 years experience in a Citrix environment
* 2+ years experience answering phones on a help desk
* 2+ years experience terminating/troubleshooting CAT5 cable
* 3+ years hands-on support with Windows 2000/XP
* Experience setting up and supporting hardware such as computers, printers, and peripherals
* Strong analytical and problem solving skills
* Ability to work closely with others in a team environment
* Detailed oriented with follow-through
* Ability to Multi-task
* Excellent Phone / Customer Service Skills
* Strong written communication skills

Preferred Skills:
* Network + or MCP
* 2 year degree in related field

Qualified candidates may apply online at www.girling.com
E.O.E./M.F.D.V.

Desktop/Network Technician (Georgetown)

2009-12-10T09:59:29-06:00

Desktop/Network Technician

Lone Star Circle of Care is a rapidly-growing Federally Qualified Health Center (FQHC) committed to providing quality healthcare services to medically underserved adults & children.

Summary:

The Network Technician provides proactive and extensible solutions to ensure a stable network infrastructure for LSCC and our clients.

Responsibilities:

� Provide operational support of networks and end-user support for all LSCC sites.
� Troubleshoot desktop/end user issues to perform efficient resolutions to return platforms to high stability, includes MPLS, cable/DSL modems, VoIP, T1, Ethernet and other networking technologies.
� Work with staff and IT dept. to assess and develop plans and designs for network and servers environment to ensure continued operations and high stability and reliability is maintained.
� Establish and Operate help desk and active support via telephone, E-mail, Web, and onsite as needed.
� Work with information technology team and clients to offer suggestions for network, software and hardware purchases or upgrades.
� Provide hands-on desktop and network configuration and support.
� Review and further document networking components and connections.
� Responsibility for ensuring active networks and desktops are secure and fully accessible to properly authenticated users.
� Provide desktop support operations and perform maintenance requests as well as help to implement system policy.
� Work with staff on required desktop/systems management and operations techniques and processes.
� Responsible to plan the rollout of networks which involve complex planning and implementation project management skills.
� Other duties as assigned.

Knowledge, Skills, and Abilities:

� Demonstrated ability in configuring, troubleshooting, and repairing all networks, including Microsoft (MS) networks and TCP/IP networking components such as Cisco routers and switches.
� Familiarity with Microsoft technologies including, Active Directory, Server 2008, SQL Server 2008, Windows 7, Windows Vista, XP operating systems.
� Comprehensive knowledge of TCP/IP including Firewall configuration and maintenance.
� Excellent documentation and communications skills.
� Able to manage and work independently and responsibly on multiple tasks simultaneously. The individual must be highly technical and able to perform actual work required to monitor, troubleshoot, plan, repair, networks and systems.
� Must be able to communicate effectively with clients and staff.

Minimum Requirements:

� Bachelor's degree or equivalent
� 5 years progressive work experience in information systems with strong network management and troubleshooting and some hands on desktop, server, and systems experience.

Provide support to remote sites throughout Georgetown, Granger, Round Rock, and Austin.

If interested, please submit your resume to humanresources@lscctx.org with �IT� in the subject line.

Lone Star Circle of Care (LSCC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

IMAGING ANALYSIS SPECIALIST ( Job Code IMS 197-09 ) (San Diego)

2009-12-09T19:19:31-06:00

IMAGING ANALYSIS SPECIALIST ( Job Code IMS 197-09 )

Relocate to incredible ...San Diego

Pre Sales Technical Specialist
Installations, Training ,Sales

Our Image Analysis Specialist will be an algorithms expert and provide front-end Advanced Technical Support and instruction with extensive experience in advanced imaging. Our Analysis will work in tandem with our sales teams to manage and deliver technical support and implementation. Our Image Analysis Specialist will be a top performing professional with technical expertise and verifiable achievements in pre and post- sales technical and support, sales, installation and training of optical microscopes and other high-end imaging systems. Technical specialist and relationship builder with career-long record of selling ideas and concepts, negotiating and closing deals worth several hundred thousand dollars to hospitals, research centers universities and biotech industry. A collaborative team leader, trainer and team builder producing top performing employees and team. Must be willing to travel.

Desired Experience

Configure customized imaging systems.
Perform customer demonstrations with microscopy, pathology imaging systems, whole slide imaging .
Quote imaging systems and close imaging systems sales.
Install, train, and support new installations.
Troubleshoot hardware, software, and optical problems.
Attend 5-10 trade shows per year to demonstrate imaging systems.
Attend sales meetings.
Perform other related duties as assigned.
Digital Pathology-Image Analysis Experience
Understand image analysis tools
Project Management
Experience Histology/Pathology applications
Sales Support
Strong verbal and witting skills
Customer Service
Client engagement
Laboratory Experience
Previous Sale experience
Image Analysis background
Medical or Clinical Setting
Reference Laboratory
Histology Laboratory Work flow
Science Educational Background
MS or PhD Preferred
40% to 60 % Travel
Immunohistochemistry
Customer Interaction Experience
Customer Services
Knowledge of IHC workflow
Knowledge of CLIA, CAP and GLP guidelines is a plus

Compensation & Benefits

We offer an exceptional salary and a full benefits package, plus bonus.

Please forward your resume salary details with the following ( Job Code IMS 197-09 ) .

Big Commerce Support Representative (Austin, Texas )

2009-12-09T16:53:37-06:00

Interspire, a fast growing software company with offices in Sydney, Austin and London is looking for an ambitious, talented technical support rep to join our technical support team in our Austin office.

You'll be working with a small friendly, fun and talented team helping solve customer issues whilst improving the companies overall customer satisfaction level through improved documents and procedures. You'll receive gratifying feedback from happy customers thanks to the excellent quality of software this company produces. There's ample room for career growth as this fast growing company always prefers to promote 'A players' from within.

Ideally, you'll possess these critical customer service skills:

1. A passion for taking care of customers.
2. A willingness to be flexible.
3. A work ethic based on dedication to the company and its mission.
4. An eagerness to learn a new business and work your way up.
5. Self-motivation and goal-orientation.
6. Persuasive sales skills.
7. Excellent communication skills.
8. Leadership ability.
9. A passion and knowledge of technology, software products and the web
10. Fast and accurate typing speed

Your role will include:

1. Taking care of customers and solving problems via a high volume of phone and email contact (40+ per day)
2. Develop systems and procedures for improving overall customer satisfaction
3. Communicate potential and existing issues with management team to improve customer satisfaction
4. Discover potential opportunities from customer contact and flag to sales reps
5. Up sell and cross sell additional products and services to existing customers

We're looking for someone with at least 12 months experience in customer service and/or technical support with a sound knowledge of the web and web based software products who would describe themselves as ambitious, goal oriented and extremely driven.

Please submit your application through the following link: http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=148737

Implementation Coordinator (NW (620 Near Parmer))

2009-12-09T16:40:18-06:00

TOPAZ Technologies is an established leader in the development and support of software solutions for medical research. The company has a solid foundation of clients including leaders in the pharmaceutical, biotech, university, government, and private research organizations. TOPAZ is privately owned and offers excellent benefits to employees. Recognized as one of the "50 Fastest Growing Companies in Austin" by the Austin Business Journal.

Responsibilities:
The Implementation Coordinator will work closely with medical research industry clients and the TOPAZ implementation team to provide Enterprise Software implementation and project management solutions for our customers. Responsibilities include business process analysis, requirements gathering, software configuration, implementation and training. On-site client engagements will be required with a minimum of 60% travel.

Requirements:
* At least three years experience in software implementation and training.

* Experience in business process analysis and requirements gathering preferred.

* Some experience in project management a plus.

* Knowledge of Enterprise Software training and support.

* Excellent communication and client relationship skills are required .

* Strong attention to accuracy and detail with demonstrated troubleshooting and problem-solving skills.

* Ability to work in a fast paced environment with a flexible and positive attitude.

* Ability to travel a minimum of 60%.

Part-Time Training and Telephone Support Role for Start Up Company

2009-12-09T11:41:54-06:00

We are a start-up company that provides computer support and education for people who didn�t grow up using computers. We are seeking someone interested in being part of a start up environment to engage in a range of activities to help build the business. The activities would include:
� Deliver computer support and training over the phone � specifically to people who are older and didn�t grow up with computers
� Develop training/educational materials
� Develop marketing materials

Required Technical Skills:
� Familiar with basic computer troubleshooting.
� Able to ask key questions to identify a problem.

Required Non-Technical Skills:
� Customer Service: Excellent customer service skills and over-the-phone personality. Previous customer service experience is a plus.
� Positive/Patient: Someone with a great attitude who is able to patiently work over the phone to solve problems.
� Great Communicator/Listener: Able to listen to a problem and then explain technical concepts using non-technical terms.
� Attention to Detail
� Problem Solving Skills: Ability to creatively solve technical problems
� Initiative: Ability to go beyond what is needed and think of creative ways to build the business.
� Enthusiasm: Desire to be part of a new and growing company.

Other Requirements:
� Broadband access to the Internet.

Work Schedule: This is a part time role that will require 10-20 hours per week initially. The actual schedule is still being determined but will likely require evening/weekend work.

Work Location: The position will be approximately 50% work from home and 50% work in person. The goal is to move toward more full-time work from home but this is unlikely at the beginning.

This is a start-up opportunity and has the potential to develop into a full time role with increased pay and responsibility. We are seeking a candidate who fits the current need and has the potential to grow into the longer term need.

To apply, please respond to this post with your resume and answers to the following questions:
� Do you have previous customer service experience? If so, where and what context?
� Do you have experience providing technical support over the phone? If so, where and in what context?
� Are you able to work flexible hours that may include evenings and/or weekends?
� Do you have experience working in a start-up environment?

Sr. Tech - Server,Network,Client (So. Williamson Co.)

2009-12-09T10:35:37-06:00

Position: PART-TIME COMPUTER/NETWORK TECHNICIAN

THIS IS A FLEXIBLE, PART-TIME POSITION. Hours will be dictated by customer demand.

Seeking knowledgeable, experienced technicians to help support and develop clients in the South Williamson County area.
Responsibilities will be to assess , troubleshoot, support and maintain client networks and computers.

Requirements

Experience
� 5+ years designing, supporting and maintaining client/partner networks
� Microsoft Server support/administration
� PC, Server and Network Troubleshooting and field support experience
� Experience supporting Microsoft Office

Required Skills
� Excellent Troubleshooting
� Excellent Verbal and Written communication
� Ability to work in a �production� environment
� Excellent people skills

Desired Qualities
� Customer Focus
� High Energy
� Positive outlook
� Desire to excel
� Integrity
� Punctuality

Certifications
Ideally, one or more of the following certifications:
� MCSE
� A+
� CNE

Refrigeration Parts Sales ( Austin Texas)

2009-12-08T17:44:37-06:00

Seeking self motivated individual, with ability to handle multiple responsibilities on a daily basis. Customer service, phone skills a must. Excel, Word, Outlook. Experience in refrigeration industry, and or knowledge of Hoshizaki of Ice machine parts a plus.Please e-mail resume.

Support Analyst-Bazaarvoice (Austin, Texas)

2009-12-08T16:23:49-06:00

Description

Support Analyst

Bazzarvoice is looking for a Support Analyst to join our team. Support Analysts have a unique role in that they keep our organization running smoothly, dealing with technical quirks and problems as they arise.

The ideal candidate is someone who is technically curious and motivated by customer success. Ideally, this role is a launching pad for someone who is interested in doing more technical development. It�s the perfect opportunity to learn about our products, develop your client facing skills, and also grow your technical skill set. Bazaarvoice is growing rapidly; it is a great time to join our team (the grass really is greener over here).

The candidate we are seeking is someone who can think quickly on their feet, adept at working around traditional parameters to develop solutions for our technical problems. A track record demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Bazaarvoice is looking for a candidate with a technical background (either real world or internship) who has 1-2 years of experience in help-desk support, web development and other technical support roles

Experience in trouble shooting and debugging are crucial

Working knowledge of My SQL and Firebug are required

Client facing experience is a plus

Knowledge of CSS, HTML and XML are strongly preferred
The ability to investigate code is preferred and encouraged
In order to successful, we feel the applicant should possess a CIS or MIS degree

Please look at our website, www.bazaarvoice.com, and familiarize yourself with our 5 Stars of culture. They are the true backbone of our organization as we continue to grow.

PLEASE APPLY AT: http://www.jobvite.com/j/?cj=o3RdVfwM&s=Craig's%252bList

Staffmark Open House

2009-12-08T16:23:33-06:00

Staffmark Open House
Starting Wednesday 12/09/2009
11am-2pm

Location:14205 North Mopac Expressway
Suite 330
Austin,TX 78728

Staffmark has exciting career opportunities available:

� Staffmark is hiring for the following positions:

o INBOUND CALL CENTER REPS for North Austin Companies. Previous call center experience is required. Pay Rate: $10-$13 per hour must be flexible to work any schedule in a 24x7 call center environment.

o INTEGRATION TECHNICIANS for a prominent North Austin company needing technicians that have PC and Electrical experience. Must be able to travel. Pay Rate: $13 per hour

All of these career opportunities come with the option to immediately enroll in a full benefits package, including medical, dental, 401(k), vacation and holiday pay.

If you think you or anyone you know is qualified please our Staffmark office at 512-310-5744.

Please send resume to: When sending resume please put Open House and position interested in the subject field of the email.

austin@staffmark.com

EOE

IT PROJECT MANAGER (North Central Austin)

2009-12-08T15:11:10-06:00

Harden Healthcare Services is currently seeking a full-time IT PROJECT MANAGER. Local candidates only -- no re-location assistance provided.

Essential Duties & Responsibilities:
Liaison between Home Health division and Information Technology. Manage day to day operational aspects of projects, budgets and risks. Assist technical team in design and development tasks related to projects. Assist project team in testing and educational requirements for projects. Communicate relative project information to stakeholders and management. Facilitate team meetings to ensure all of the project team are informed of changes or updates. Maintains up to date project plans, status reports and monthly executive summaries.

Qualifications:
* Bachelors Degree (required)
* At least 5 years Project Management experience
* 2 years McKesson Horizon Homecare experience or equivalent
* PMP Certification (preferred)
* Prior experience in Healthcare field (preferred)
* Ability to work in a fast paced constantly evolving workplace
* Excellent communication and organizational skills
* Ability to interact professionally with a diverse group of executives, managers and customers.

Interested candidates can apply online at www.girling.com

E.O.E./M.F.D.V.

Customer Support Technician (North Austin/Round Rock)

2009-12-08T14:07:15-06:00

Dresser Wayne is looking for Customer Support Technicians. The Help Desk Customer Support Technician provides telephone support to customers and end-users, resolves customer issues by phone, and may dispatch Authorized Service Organizations to resolve issues in the field. Technicians may be assigned other support duties, including remote-connection support, specific account support, major account support handling and data analysis.

Apply online at www.dresserwayne.com!

REQUIREMENTS
A minimum of 2 years of Experience with special concentration in the following areas:
-Customer Support, with a technical focus
-Technical or Computer-related Degree a PLUS

ADDITIONAL ATTRIBUTES:
-French-Canadian speaker (preferred)
-Strong keyboarding skills (typing 35 wpm)
-Computer and network skills
-Phone Skills
-Ability to work independently
-Technical Troubleshooting Experience

RESPONSIBILITIES:
�Telephone Technical Customer Support
�Use of computer-based problem management system
�Problem Resolution; create service request with proper coding
�Record all troubleshooting activities in service request
�Dispatch to Field; process incoming customer calls
�Data Processing
�Information Dissemination
�Interface with development
�Interface with Field Support

The Dresser Wayne Help Desk is open 24 hours a day/365 days a year. Applicants must be able to work any shift. This shift will start on a Monday through Friday daytime shift for training and then most likely switch to a Monday through Friday afternoon/evening position.

Dresser Wayne, a business unit of Dresser Inc., is a technology leader in the manufacture, service, and supply of fuel dispensers, dispenser control systems, card processing terminals, and point-of-sale systems. Headquartered in Austin, Texas, the company has facilities across the U.S., in Brazil, Sweden, Italy, and China, with innovative products used in over 75 countries. Dresser Wayne has been voted as one of the top 10 best large companies to work for in the Austin area by its employees for the last 3 years. The company offers a competitive compensation & benefits package.

Dresser Wayne is committed to providing equal employment opportunity for all individuals without regard to age, race, color, sex, sexual orientation, national origin, religion, physical or mental disability, veteran status or any other factors protected by applicable laws.

Apply online at www.dresserwayne.com!

IT / Business Intelligence Architect (Southwest Austin)

2009-12-07T17:12:30-06:00

Job Reference #: 39-48524-9DN28

A Medical Device company located in the southwest Austin area is seeking an IT / Business Intelligence Architect to add to their team.

To qualify for this Direct Hire position, you must have at least 5 yrs. experience in business objects developement , a minimum of 5 yrs. SAP developement experience, knowledge of client-server and multi-tier architecture , and experience in system design issues including scalability, redundancy, failover and operations.

In this position you will be responsible for maintaining information delivery and reporting systems, as well as performing all phases of configuration, programming development and maintenance. For business objects and SAP B/W, you are responsible for configuration and development including: data warehouse and data mart models, data transfer programs, Universes, reports, and dashboards.

Pay - $120K+, DOE

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=48524&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.
If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Support Engineer I (customer phone support, temporary) (Austin)

2009-12-07T11:52:13-06:00

LifeSize is the leading provider of high definition video communication products. Our award winning solutions combine exceptional quality, user simplicity, and administrator manageability to make video communications a productive, true-to-life experience.

As our Support Engineer I, you will work with our internal employees customers, partners and reseller's in providing initial phone triage for the post sales technical support department by providing timely phone support and route calls to the appropriate contact within the technical support department at LifeSize. As part of this team, you will utilize knowledge of the customer environment to effectively triage first line support cases and sub-cases to ensure timely and high quality communication with customers. This is a $12.00 hour contract position to last 2 months.

PLEASE APPLY ONLINE AT: Click here to apply. You can also view more about our company at www.lifesize.com

Responsibilities include developing a relationship with your technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in the post sales support organization. The primary focus is to ensure that all customers are very satisfied with the effectiveness and efficiency of the support they receive and issues are triaged to the correct senior service technician. A combination of being a quick learner, good listener, articulate, patient, and an effective collaborator makes you a good candidate for this position. As does previous experience in a technical call center environment.

Duties:
Providing excellent customer service support via phone and email
Reporting/escalating issues through the appropriate channels within the LifeSize post sales support organization
Effectively communicating information with his/her team members and customers alike
Diagnosing and providing a path to resolving various technical issues through triaging initial phone calls with customers
Interfacing with local team management and internal and external partners
Multitasking through multiple systems while identifying the issue

Qualifications:
High School or Associate degree preferred
First line phone/triage support experience
Customer Service/Support Environment experience
Information Technology/Help Desk experience
Excellent Customer Service Skills
Strong written, verbal and organization skills
Superior time management and prioritization skills ?Services or warranty renewal experience
Able to work independently in a fast-paced environment on multiple projects, prioritize workload and proactively seek information needed to achieve results
Attentive to detail with exceptional organizational skills
Assertive, creative, energetic and resourceful
Strong computer skills including proficiency in Microsoft Office and Salesforce.com
Able to excel within a results-focused and team-oriented environment

LifeSize is an Equal Opportunity Employer. A successful passing of BACKGROUND CHECK is REQUIRED for employment. Check out our recruiting blog for helpful information: www.videoconferencingcareers.com

Client Liaison (Downtown Austin)

2009-12-07T01:25:15-06:00

The Company: Digital Cheetah Solutions, Inc., an equal opportunity employer, is a fast-paced, innovative company founded to provide organizations with easy to maintain and highly functional Web-based databases and Web site solutions.

Digital Cheetah Solutions, Inc. strives to create an exciting, challenging and rewarding work environment. As a small dynamic company, we offer career driven candidates the opportunity to make a difference working with a team of dedicated industry veterans with vast experience on the forefront of technology innovation. Digital Cheetah Solutions, Inc. is headquartered in Austin, Texas with offices one block south of the Congress bridge.

Description: In the role of Client Liaison you will be working with high-caliber people and enthusiastic clients in a fast-paced environment. You will collaborate with clients on an on-going, daily basis and will participate in the entire lifecycle of each project; using cutting-edge Internet technologies to assist in building out and launching Web based database systems for new clients and providing ongoing support for clients after the system has successfully launched. As an Client Liaison you will assist in requirements gathering, materials gathering, monitoring project workflow, building out administrative areas and content for the solution using Web-based tools, testing/QA-ing, and providing ongoing support after successful system deployment.

In your position you will have exposure to a wide variety of roles, challenges, and technologies, and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement.

Job Responsibilities: Work with clients to gather requirements and perform information gathering for project development. Configure site and build out solution components and site content. Perform unit testing and application testing during the development and rollout of projects and applications. Receive, troubleshoot and work with appropriate resources to answer support and development related email and phone requests from clients. Strong project management and internal resource management and internal resource management skills are required for this position.

Job Qualifications: The ideal candidate will be comfortable interacting with clients, managing projects and internal resources, and will have a strong desire to learn. Some basic exposure to HTML, SQL, and reporting tools is a bonus, although not a requirement.

Education/Experience: A BA/BS is preferred.

Time Frame and Contact: Full-time position. Position is open for immediate hire.

Please submit your resume online at:
http://intranet.dcheetah.com/client

IMAGING ANALYSIS SPECIALIST ( Job Code IMS 197-09 ) (San Diego)

2009-12-06T17:49:21-06:00

HELP DESK, Level 2 and 3

2009-12-04T17:26:16-06:00

We need skilled computer professionals with over 3 years experience supporting Windows based desktops and laptops. We are a small but very successful and steadily growing company working primarily with small businesses and organizations. Because of the nature of our work, we need outstanding people that meet a variety of qualifications. Salary range $35-50K+, depending upon your skills and experience. This is an excellent situation for the right person.
Here are some of the initial certification requirements/experience levels for these positions:
Title Minimum Certifications Requirements Minimum Experience Requirements
Help Desk Level 1 A+ or equivalent experience > 2 yrs systems experience
Help Desk Level 2 A+ Required and MCP Desktop or equivalent experience > 3 yrs systems experience
Help Desk Level 3 A+ and MCP Desktop Required > 4 yrs systems experience

MINIMUM REQUIREMENTS
� 3 years experience
� Excellent people skills, communication skills and self-management skills
� Honesty, integrity, and a genuine desire to help
� Very reliable; able to manage your time and your work, and get things done
� Advanced knowledge, skills and experience with the following:
o Windows Desktop OS: Windows 7, Vista, XP
o Microsoft Outlook 2007, 2003
o Desktop and server computer hardware
� Microsoft Certifications listed in the table above are critically important. If you have lesser certifications or equivalent skills you may qualify but will be expected to achieve certification according to a schedule agreed to once you have completed your 30 day review.
� Professional attitude and appearance
� Reliable transportation
� High-speed Internet connection at home

BENEFICIAL ATTRIBUTES (BUT NOT REQUIRED)
Knowledge, skills and experience with the following:
� Windows Server OS: 2008, 2003
� Exchange Server 2007, 2003 and 2000
� Terminal Services
� VPN
� SharePoint (WSS and MOSS)
� Recent experience in a Managed Services Provider environment
� Symantec (formerly Veritas) Backup Exec
� Trend Micro and/or Symantec/Norton Antivirus Corporate Edition
� Hardware firewalls (e.g. Fortinet, SonicWALL, Cisco)
� Other networking gear (switches, routers, etc.)
� ConnectWise PSA
� QuoteWerks, Quosal, or similar tools
� Remote support tools (e.g. LogMeIn; GoToAssist; NTR)

POSITION RESPONSIBILITIES
� Work on assigned tickets as they come in from clients
� Organizing tickets and arranging for call backs with clients
� Assist network engineers with desktop and some server issues
� Assist in managing MyITpros internal network
� Develop relationship with MyITpros outsourced technical resources and be a liaison between them
� Work closely with dispatch to ensure appropriate resources are assigned and assist with managing the service board
� Assist procurement with materials assessment, quoting and follow up

Client Services Manager at Socialware Inc. (Austin, TX)

2009-12-04T12:58:17-06:00

Socialware is growing quickly and we have an immediate need for a rock star Client Services Manager to join our team. This person will have responsibility for managing multiple client deployments, project manage our implementations and be the face to the name for key clients. The ideal candidate will have both a technical and project management background and be very comfortable managing all client communications.

Specific requirements include:

2-5 years of software implementation project management experience
Experience in dealing with customer support issues and driving to resolution
Familiarity with Java, SQL, HTML, CSS
Comfortable interfacing well with customers
Knowledge of Social Media
Detail oriented and a focus on customer success
Strong presentation and written skills
Ability to train customers on our technology and the deployments
Passion, energy and ability to work in a self-directed environment

Senior Technology Consultant (NW Austin)

2009-12-04T11:04:31-06:00

The Convio Technical Design team offers strategic technical consulting expertise to our nonprofit clients, helping them to create successful implementations for their Convio-powered websites that fully leverage and extend the capabilities of the Convio tools. We are searching for a highly-qualified individual with strong technical and business skills who can expand Convio�s ability to deliver advanced technical consulting to clients and prospects.

Experience:
Advanced understanding of web technologies (e.g. HTML, CSS, Javascript, HTTP, cookies); experience with Convio and/or similar Web eCRM and CMS solutions; excellent communication, time management and interpersonal skills; and a proven record of combining analytical thinking and an ability to understand client requirements into maintainable solutions.

Responsibilities:

Serving as disciplinary expert for configuration aspects of the Convio platform and related current web development technologies (though individuals may specialize in a particular area).

Architecting the framework, scope, and approach for a complex technical implementation project, including defining deliverables and ensuring successful outcomes of engagements.

Orchestrating the discovery, strategic planning, and decision-making activities that serve as the foundation for effective technical design: soliciting requirements from clients, conducting research, documenting solutions, and building consensus around recommendations.

Creating actionable documentation, such as delivery plans, used to frame client decision-making and set the implementation process up for success.

Executing the implementation plan or consulting with the implementation teams to ensure successful realization of the documented solutions, both meeting Convio implementation standards and the client-approved requirements.

Developing and maintaining a set of technical best practices and standards, provided to Convio as well as clients. Designing new techniques for broader team use to gain efficiencies.

Providing feedback on the requirements for new Convio features.

Staying informed of latest Web development technologies, best practices and developments in the nonprofit sector.

Strategically assisting with sales and scoping advanced technical engagements.

Competencies:

Demonstrated mastery of all technical disciplines: web programming (HTTP, HTML, CSS, Javascript, AJAX), Database design (data modeling, DML, SQL), principles of web services, data integration and API-based implementation.

Ability to build strong cross-functional relationships and collaborate closely with team members, managers, and executives across the company

Extensive experience working with eCRM systems and database-driven Web content and content management systems

Ability to translate technical concepts to a non-technical audience, and comfort communicating with client contacts at all levels of an organization, including executives

Expert writing, communication, documentation and presentation skills.

Strong understanding of core Web development concepts and some experience performing Web production (HTML, CSS)

Creative problem-solver, willing to experiment with new approaches.

Aptitude for mentoring.

Works without supervision with complete latitude for independent judgment.

Demonstrated success in a fast-paced, interactive-agency-style environment

Additional Desired Qualifications:

Experience with and passion for working with non-profits

Experience with the Convio software

Strong understanding and experience with project management processes: scope, time, risk, and communication techniques

Click here to apply.

Audio/Video & Home Theater Tech Needed (North Austin )

2009-12-04T09:44:39-06:00

We need a Person or persons to Install Upper end Media systems in local Homes & Business , Must have Good Experience . Not ( I have install one before ?) You need to have worked in the prewire service at some point too.
Program remote know how.. (great or good)Not I can learn quick !
URC, RTi , Phillips FYI & you need a laptop . Can install Retro projects , Set up projection units , building contractor background a plus !
Needs to be on time, work fast but correctly installed and have good references . We Do check and would like pictures of work you have done. Internet setup work on occasion so I would like you to brush up on that skill as well. Phone systems : We do hook up phone systems and work on Cable service in most jobs as well .
If you don't know how, don't tell me you do.... not a deal breaker yet . Trial period for job required but short time . We need presentable people with friendly attitudes , We proved Van with basic tools to complete projects , You need your own tool set for basic work. You need a good drivers license and insurance on your vehicle because you may need to
drive your car to private property . Most of the time your responsible for driving the van to the property.

I can be reached by email and be called after you have sent me your paper work , resume or info by email first ! I will take calls after that only .
Company in Austin for 15 years about to get busy soon.
QuintBerry@gmail.com owner

French-Canadian speaking Gaming Tech Support (N Austin)

2009-12-03T10:27:59-06:00

iEnergizer of Texas is looking for experienced customer service representatives to serve as an escalated point of contact for our consumer inquires related to all Client games and services. Candidates must be fluent in French-Canadian language.

Job Responsibilities:
� Field customer inquiries for all Client titles across all support channels: Account Support, Technical Support, In Game Support, and Terms of Service enforcement.
� Maintain knowledge of CLIENT Products & Services
� Maintain knowledge of PC / Console Technical Support
� Enforce CLIENT Policy & Procedure
� Ability to identify and troubleshoot uncommon / undocumented issues
� Identify trends and report them to Team Leads / Management

Qualifications:
� Familiarity with PC Hardware / Troubleshooting (MAC familiarity a plus)
� Demonstrate excellent verbal, written, and communication skills in English
� Familiarity with Internet and Internet Applications
� Familiarity with PC and Console Gaming related consumer electronics
� Passion for Games
� 1+ years of customer service experience
� Excellent work ethic and attitude
� Familiarity with Microsoft Windows (2000,XP,Vista) and office applications.
� Ability to handle difficult situations in a calm controlled manner
� Excellent problem solving, researching, and documentation skills
� High school diploma, some college preferred.

Excellent Benefits Package includes 401(k) Retirement Plan, IRA (Traditional, Roth and Education), Flexible Benefit Plan, Medical, Vision and Dental Programs (including prescription drug benefits), Disability Plans, Life and Accidental Death & Dismemberment Insurance, Long-Term Care Insurance, Paid Vacation, Paid Sick time, Paid Holidays, Paid Bereavement Time, Employee Assistance Program, Opportunities for Advancement and Employee recognition programs.

Email txhr@ienergizertx.com with you resume and place "French-Canadian GTS" in the subject line to ensure proper response.

It is the policy of iEnergizer of Texas that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

Gaming Enthusiasts Needed! (North Austin)

2009-12-03T09:35:04-06:00

Hawkins Personnel Group has been in business for over 30 years. We specialize in temp, temp to hire and direct hire placements. Our client is Looking for new talent to join a growing Technical Support Team that assists customers in connecting to and using gaming consoles. As part of this team, you will be a key member of the support group and be responsible for making each customer experience outstanding. You will be responsible for working with gaming customers and ensuring the utmost in customer satisfaction. A combination of being a quick learner, good listener , articulate, patient, and possessing the ability to troubleshoot and resolve customer issues while maintaining a pleasant disposition are key to this role. A passion for gaming makes you an ideal candidate for this exciting opportunity!

Primary Duties
* Effectively troubleshoot customer problems with hardware and online service
* Accurately and thoroughly document issues and resolutions, along with customer demographics, into the client database.
* Communicate and apply policies and procedures for customer resolution consistently.
* Follow documented procedures for first call resolution.

Required Skills:
* PC skills with high preference for networking and gaming experience!!!
* Customer Service
* Troubleshooting
* Good Communication skills (written & verbal)
* Listening and Comprehension skills
* Must be able to effectively resolve difficult situations
* Sit for long periods of time and adhere to work schedule
* Type 30 wpm minimum
* Multi tasking (typing while navigating different interfaces and talking)
* Must be able to read and write English
****All candidates must be available for 3 weeks of full time training.****

Pay: $10.00 +
Shifts/Times: Varies
Start Date: Pending

For IMMEDIATE consideration, email resumes to austinstaffing@hawkinspersonnel.com

IT Tech / Part time (IT)

2009-12-03T08:44:45-06:00

Summary:
We are looking an energetic Entry Level Help Desk Associate to work in our corporate office located in Austin, TX. Candidates must be able to work in a fast paced environment utilizing multitasking, strong coordination and communications skills. This is a great opportunity for recently graduated willing to learn all about IT Technical support, smart, passionate hard workers with a great opportunity to learn about other IT areas.

Duties and Responsibilities Include:
� Providing helpdesk support to variable business unit end users for technical support
� Responding to technical related emails, telephone calls and voicemail
� Resolving calls at either first or second levels of support and escalating as appropriate
� Providing backfill response and support for network related activities
� Maintaining Documentation
� Other duties as assigned
� Must be out going and able to work individually and as a team member

Candidate Requirements:
� Graduate or currently in college working towards degree
� Basic Server knowledge, no certification required
� Basic knowledge of Helpdesk/Ticketing system
� Basic knowledge of IMAP, POP3, Terminal Server and setting up of AD accounts
� Basic desktop support knowlege (i.e. virus protection, anti-malware)
� General network understanding
� Must have good customer support and interaction skills
� Basic knowledge of Microsoft Windows 2003/XP/7 both professional and server
� Microsoft Office 2000/2003/2007
� Microsoft Outlook 2000/2003/2007, Outlook Web Access, and Exchange client
� Understanding of LAN/WAN network protocols and equipment
� Printers (Laser, Desktop, Network)
� Mobile device experience
� SharePoint knowledge
� Strong oral and written communication skills.

pc repair person for busy shop (New Braunfels, TX)

2009-12-01T18:44:38-06:00

Busy sole proprietor repair shop needs a replacement to take over for current owner. We've been here in downtown New Braunfels 5 years and now my business has expanded and I need someone to staff this office. I'll quickly list requirements.

Please don't kid yourself, if you can't fix any and all PC's BY YOURSELF, with no help, this is not for you. If you ask questions before you Google a technical error message or search forums this job is not for you.

Candidates must be friendly and on time, and able to give customers peace of mind in terms of explaining service (since let's face it, they don't know what you're talking about).

Not concerned with any particular background, reply to posting with small summary of history and qualifications.

This is a production environment. We get them in and out in one day and cheaper than everyone else in town. You must be able to test and replace hard drives and power supplies at the least in terms of hardware. You need to know how to troubleshoot a pc down to the component level to determine problem quickly.

Our main work is software repair on Windows PC's. You must be able to load Windows OS too.

The perks of this job is you work by yourself and not for some lame corporation. I worked for Dell and then Google before starting this business. We are also an ISP and software development company and there's lots to learn here besides removing malware, so for the right person this is a great job to get you on your way after a couple years, or by then I may even be looking to sell.

Pay is contract (you handle your own taxes) and based on your work experience and qualifications. You'll gain real technical experience, make decent money and have one hell of a reference to get you on you way while learning the ISP and PC repair and IT business. (You'll learn more than with a CS degree here or technical institute). Alot of interns from TX state and ITT and such have come through here and all have been helped on to a great job.

You must live in NB or very close as to avoid being late, you'll be opening up and closing and need to be on time. If you don't have outstanding demeanor with customers that make them feel good about the service don't apply. I've found I can teach anyone to repair PC's but can't teach a good personality. *This is important, people come here because they like the service and I don't want any drop-off when I'm not here.

Hours are 10-6, but you might work as little as 30, on up to 50 depending on what's going on. We also have a drop-off system with the UPS store. Thanks for your interest and we look forward to talking with you.

Cable TV Collect/Disconnect Tech (Austin District)

2009-12-01T17:02:08-06:00

Earning $1000 to $1500 weekly is possible. Austin Cable Contractor is seeking motivated, organized and self-driven individuals. Positions are available for Cable Collection/Disconnect Technicians, experience is a plus, but will train. These openings are for the Austin District coverage area. Applicants must pass a pre-employment drug screen and background check. Applicants must have a reliable truck, van or other vehicle that can carry a 28� ladder. These are commission only positions with an aggressive compensation plan and gas bonus structure. Company offers Blue Cross Blue Shield Major medical insurance, as well as vision and dental for employees that satisfactorily complete a 90 day probationary period. Interested persons should come to our office to apply. We are located at 7801 N. Lamar, Suite D-98, Austin, Texas. (Near the intersection of N. Lamar and Research (Hwy 183).) Call (512) 870-8507 if more information is required.

Installation Manager (TBD)

2009-12-01T16:40:19-06:00

As the Installation Manager at GridPoint, Inc. you will be responsible for the following:
� Coordinate installations with utilities, partners, and home owners.
� Ensure GridPoint solution and entire system is implemented to the satisfaction of the authority having jurisdiction, utility, location owner, and GridPoint Customer Service group.
� Ensure acceptance procedures are completed.
� Authorize and track project financials including change orders.
� Partner/Vendor management including receiving and tracking inspection records, reviewing insurance certificates, etc.
� Manage and keep current all licenses and apply for all necessary permitting and responsible for passing multiple state licensing exams.
� Maintain accurate records and enter data into the customer service system.
� Influence others to share and act on project vision. Create a supportive team environment encouraging risk taking and challenging members to exceed conventional expectations.
� Advise project manager on project developments and any implications related to the installation (quality of installation, performance of installation partner, etc.)
� Solve installation issues and address potential product issues.
� Ensure all delivered work products are consistent with GridPoint standards.
� 25% - 50% travel required
� Ability to lift up to 70 Lbs.

Career Development
� Provide mentoring and informal performance feedback on a regular basis
� Facilitate knowledge sharing within project and group
� Recognize high performance and adequately celebrated team successes

Experience
� 5+ years in the field requirement
� B.S. degree or equivalent combination of education and experience
� Licensing in multiple states is a plus. Initial focus on Texas, Florida, Missouri, Washington, Georgia, Ohio, Arkansas, Mississippi, Missouri, Indiana, North Carolina.
� Current journeyman�s or master electrician license and ability to provide documents that support your credentials
� Experience as an electrical project manager and/or a field foreman
� Alternatively, a bachelor�s degree and PMI certification or equivalent experience may be considered
� Strong working knowledge of the NEC
� Negotiation skills
� Knowledge of electrical safety standards
� Ability to read, write and communicate effectively
� Familiarity with permitting and inspection processes
� Ability to work efficiently with little or no supervision
� Ability to read electrical prints and schematics
� Professional appearance and attitude
� Valid driver�s license, clean driving record, and must have a reliable vehicle
� Drug and Background check
� Working knowledge of solar installations is a plus

About GridPoint

GridPoint, Inc., an established leader in smart grid software, enables utilities to easily manage the transformation to a Smart Grid. Utilities efficiently balance supply and demand, improve grid reliability and empower consumers with user-friendly software to manage energy consumption.
GridPoint�s software aggregates and manages an intelligent network of distributed energy resources that controls load, stores energy and produces power. These resources include solar panels, plug-in vehicles and advanced storage technologies as well as household devices such as thermostats and electric water heaters.

Utilities and consumers realize the benefits of energy intelligence with GridPoint�s solutions including home energy management, load management, renewable integration, storage management and electric vehicle management.
Our solutions are enabled by the GridPoint Platform, an enterprise-class, java-based application platform that provides a shared foundation for all our products, creating a common point of integration, asset provisioning and real-time management. With GridPoint�s interoperable platform, utilities adopt solutions as needed and rapidly integrate and manage emerging technologies, resulting in a practical path to developing a clean, efficient Smart Grid.

At GridPoint, we are passionate about our mission to make the Smart Grid a reality by aligning the interests of utilities, consumers and the environment. Our experienced leadership team, seasoned professionals and talented software engineers are committed to delivering value to utilities and their customers while creating a healthy and sustainable planet. Our leading investors encourage and champion our diligent efforts.

To achieve our mission, GridPoint is working with leading utilities nationwide including Xcel Energy, Duke Energy, Austin Energy, Progress Energy and Seattle City Light.

Together, we are building the 21st century grid to provide efficient, clean and affordable energy for all.

Field Service Technician, WasteWater Treatment (Austin, TX)

2009-12-01T12:35:59-06:00

Please reference ID# EQ429 and email your resume in Word format as an attachment to: ewtslc.hr@glv.com

SUMMARY
Provide miscellaneous technical support and field service as necessary to support plant commissioning, operator training, warranty commitments, the EQuipTech program and R&D. Completes assigned activities under the direction of the MBR Technical Support Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
1. Performing field service as needed, to support plant commissioning, operator training, warranty commitments, the EQuipTech program and process development, as.
2. Troubleshooting customer issues remotely including integration and controls issues.
3. Providing written documentation of all activities including all measurements that define inspection and tests; note and correct any deviations and ensure that specifications are met per requirements.
4. Contributing to product development, improvement, and innovation through recommendations to Engineering and or Research and Development.
5. Evaluating performance of equipment in the field and recommending product improvements to Engineering.
6. Performing all work in accordance with established safety procedures.
7. Other duties may be assigned as required.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES
None

EDUCATION, TRAINING AND EXPERIENCE
High School Diploma and two years technical training or equivalent, and three + years experience installing, repairing or maintaining technical, or capital equipment.

COMMUNICATION SKILLS
Ability to read, analyze, and interpret complex industry related documents.
Ability to respond effectively to sensitive inquiries and complaints.
Ability to take understand and both read, write and converse in English and at advanced level.
Must have diplomacy to negotiate difference of opinion in design or detailing. Field experience helpful.

INDEPENDENT JUDGEMENT, DECISION MAKING & PROBLEM SOLVING:
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to make decisions requiring the use of single variables in standard situations.

OTHER SKILLS AND ABILITIES
Computer Skills: Proficiency in Word, Excel, and PowerPoint.

Mathematical Skills: Ability to understand and apply basic mathematical concepts such as addition, subtraction, multiplication, and division.

Travel: customer, supplier and job sites from 50% to 75%.

Other:
Ability to read and interpret process & instrumentation diagrams, mechanical & structural drawings and specifications.
Ability to work effectively and safely with power tools, chemicals and various materials as necessary to perform field service work.

Internships at Motion Computing (Austin)

2009-12-01T11:01:49-06:00

INTERNSHIP -- MARKETING
Reporting to the CEO, this role will have high visibility to the company and will interface with a number of key individuals. The incumbent will be working on Motion Computing's marketing strategies for 2010 and beyond -- new product offerings, new verticals, new positioning. This is a great opportunity in a fast moving Austin tech company!
1) Previous marketing experience necessary
2) Very strong PowerPoint skills
3) Good creative skills
4) Interest in understanding sales and channel marketing
5) Self-starter, self motivated

INTERNSHIP - MECHANICAL ENGINEERING
An engineering student with good mechanical skills to assist in the design of our next generation medical cart and the engineering support of our existing medical carts. The position would require between 15 and 20 hours a week of work and would be an hourly paid position.
The intern would work closely with mechanical engineers and engineering management to assemble prototype parts checking for interference and proper fit and function. Further, the intern will take thermal measurements as required. Data collection will be required as all measurements are taken. Also, the intern would manage the tools and prototype parts in the medical cart development lab.

INTERNSHIP � FINANCIAL ANALYTICS
Working directly for Motion's COO, this is a high visibility role. The incumbent will provide analytics on a range of new business strategies, vertical assumptions, long-range plans, etc.
1) At least 3 years of work experience
2) Good understanding of basic finance and accounting
3) Strong PowerPoint and Excel skills
4) Interest in understanding corporate finance
5) Self-starter, self-motivated

Missing Person Report: Looking for Technical Support Specialist (South Austin, TX)

2009-12-01T10:01:05-06:00

Job Title: Missing Person Report: Looking for Technical Support Specialist

Company: CMIT Solutions, Inc.

Job Location: Austin, Texas

Job Description: Home office of a national IT Support and Services franchise looking for Technical Support Specialist. Must be energetic and a team player. Dynamic entrepreneurial office environment with a growth oriented company. This is a great opportunity to build your technical skills and gain work experience.

Job Requirements:

* Minimum 12 months experience in a Help Desk role with a proven record of providing remote/phone and email support
* Excellent customer service skills
* Experience in installation and configuration of laptops and desktops
* Proven ability to quickly and methodically resolve technical and user related issues
* An understanding of WAN, LAN, TCP/IP, Firewalls, Routers, Switches and troubleshooting these devices
* Experience with backup systems and network storage devices
* Working knowledge of TCP/IP networking
* Working knowledge of POP3/SMTP/RPC email clients
* Working knowledge of Microsoft Office
* Working knowledge of All Microsoft client operating systems
* Ability to work under pressure and short deadlines
* Experience in Active Directory environments

Contact: CMIT Solutions, Inc.

Cell Phone Technician (Northwest Austin)

2009-12-01T09:58:47-06:00

Hands on auditing, testing and replacing of cell phone parts by using a small screwdriver and other appropriate small tools.

This position requires candidate to physically test and repair by adding new housing, screens and buttons. Good hand dexterity is a must. Replacing all damaged parts with new or used components.

Some soldering is required. A soldering test may be required. Returning the phone to good working condition is the goal.

Ideal candidate is someone who has a professional and friendly demeanor, ability to multi-task, self-manage and the desire to succeed. MUST BE DETAILED ORIENTED and pride themselves in quality workmanship.

Daily production is also a key factor.

*Knowledge of computers, computer software, the workings of a cell phone and SMT/ Hot-Air soldering is a plus.

***Applicant MUST have worked at a Cellular Facility prior to applying for this position or have worked with small-components.***

Requirements

MUST have 1 year of college experience, technical school or equivalent

Must undergo: Reference/Security Check and have Reliable Transportation

This position is Long-term & Indefinite based on your performance.

Benefits offered: Dental, Medical, Optical, Paid Holiday and Vacation

***MUST be to work EARLY EVERY DAY***

**Please apply ONLY if you meet criteria

IT Specialist (North Austin)

2009-11-30T16:05:53-06:00

Your local BBB is recruiting an IT Specialist. The successful candidate will have a passion for desktop computing and network administration in primarily a Microsoft Windows environment as well an interest in collecting and parsing information. Interested individuals should email resumes to employment@austin.bbb.org. Please include "IT Specialist" in the subject line of your email.

Semiconductor Equipment Technician (Hutto, TX)

2009-11-30T12:03:43-06:00

We are looking for a self-motivated technician with experience working on semiconductor equipment. Additional experience should include electronics troubleshooting, electro-optics, pneumatics, and laser systems. Experience with Nikon NSR steppers and scanners is a MUST. Other experience with photolithography equipment is helpful. Our company is a full service provider and broker for semiconductor equipment. We also design and build upgrades and modifications to improve equipment. Please submit resume with work experience and references.

Help Desk Support (Austin)

2009-11-30T10:42:39-06:00

Summary:
We are looking an energetic Entry Level Help Desk Associates to work in our corporate office located in Austin, TX. Candidates must be able to work in a fast paced environment utilizing multitasking, strong coordination and communications skills. This is a great opportunity for recently graduated, smart, passionate hard workers who hope to move into software development, networking, or other IT areas.

Duties and Responsibilities Include:
� Providing helpdesk support to variable business unit end users for technical support
� Responding to technical related emails, telephone calls and voicemail
� Resolving calls at either first or second levels of support and escalating as appropriate
� Providing backfill response and support for network related activitie
� Maintain the day-to-day operations of IT systems
� Promote an active security mind-set throughout the organization
� Maintaining Documentation
� Other duties as assigned
� Must be out going and able to work individually and as a team member

Candidate Requirements:
� Corporate email
� File and print, application and database server administration
� Backup, restoration and disaster recovery protocols for all systems commensurate with the sensitivity of corresponding data
� Database maintenance, synchronization and optimization
� Enterprise protection against disruptive technologies (i.e. virus protection, anti-malware)
� General network understanding
� Must have good customer support and interaction skills
� Microsoft Windows NT/2000/2003/XP/7 both professional and server
� Microsoft Office 2000/2003/2007
� Microsoft Outlook 2000/2003/2007, Outlook Web Access, and Exchange client
� Understanding of LAN/WAN network protocols and equipment
� Printers (Laser, Desktop, Network)
� Mobile device experience
� User rights management such as password changes, DHCP, VPN, and security administration
� Strong oral and written communication skills.
� College degree required

System Administrator / Facility Supervisor (Westbank Community Library)

2009-11-25T15:41:02-06:00

People tell us that working for the Westbank Community Library District is "one of the best jobs I've ever had!" Why? The Westbank Library is one of the best loved small libraries in the country and we got there by providing excellent community service in a warm, welcoming and innovative manner. We can turn on a dime and we're always open to new ideas. And we just opened a wonderful new branch, Laura's Library, to prove it!

The Westbank Community Library is currently seeking a candidate for a full time position that is responsible for supporting all Internal Technology including management of all aspects of Facility Maintenance for our two community library buildings. Work is performed under general direction with wide latitude for the exercise of independent judgment and initiative.

Minimum Requirements:

Four years of full-time experience in computer system administration, network administration, or operating systems programming in both Windows and Linux system environments. Experience with VMware server virtualization is highly desired.
OR
Bachelor�s degree in Information Technology or related field, plus two years of full time experience in computer system administration, network administration, or operating systems programming in both Windows and Linux system environments. Experience with VMware server virtualization is highly desired.

Salary and Benefits: $45-60K, depending on qualifications
Vacation and Family sick leave
Medical, Long-term disability and Life insurance
6.25% Deferred Compensation Plan match

Duties/Responsibilities include the following:
(Other duties may be assigned)

Technology
� Ensure stability and security of computer networks that serve two locations.
� Administer and maintain Windows and Linux workstations and servers, including VMware servers and hosts.
� Ensure needed quality of service from telephone and Internet service providers
� Troubleshoot and resolve all workstation, server and network problems
� Evaluate, recommend and coordinate purchase of technology equipment and software for District.
� Responsible for preparation and follow-up for our technology related grants, including E-rate discounts.
� Annually develop and update a five-year technology plan and the annual technology replacement plan
� Coordinate, schedule and install technology upgrades.
� Implement and maintain appropriate data backup systems.

Planning
� Collect data to evaluate and to improve performance of building and technology services.
� Prepare documentation to forecast growth and budget needs for these areas.
� Ensure that building and technology policies and procedures are developed and are revised annually.
� Prepare annual evaluations for supervised employees.
� Prepare monthly report for Library Director in areas of responsibility.
� Schedule appropriate staff, approve timesheets and leave requests.
� Maintain appropriate records for state mandated records retention.
� Maintain accurate equipment inventory.
� Train staff on implementing emergency safety procedures.

Building Systems
� Coordinate building systems maintenance, including HVAC, electrical, plumbing, phones, elevator, security, copiers and printers.
� Evaluate, recommend and coordinate purchase of District equipment, including an equipment and furnishings replacement plan.
� Oversee resolution of equipment problems at both libraries.
� Interview, train and supervise custodial and landscaping staff.

If you would like to be considered for this position, please complete the employment application located on our website at http://www.westbank.lib.tx.us/about/manage/jobs/

Printer Repair Technician

2009-11-25T14:18:18-06:00

Printer Technician is responsible for the daily testing and repair of printers, thoroughly documenting all relevant information to support accurate tracking.

Duties:
Test, trouble shoot, break down and repair printers in a timely, accurately, and professional manner utilizing company supplied spareparts.

MUST HAVE PREVIOUS HANDS ON PRINTER REPAIR EXPERIENCE.(Mostly HP Photo Smart and DeskJet printers). Please DO NOT respond if you do not meet this requirement.

During the interview process, be prepared to demonstrate your skills in a real time test environment.

Technician will be responsibile for accurate documentation of problems found, problem fix, parts used as well as printer inventory.

Efficiency, accuracy and productivity are parmount.

Daily and weekly production quotes will be set and production and repair quality will be measured daily.

Qualifications:
High School Diploma or GED required OR 2 � 5 years hands on experience with repairing printers.
Secondary School Degree Preferred
Technical Training & Certifications: HP Printer Certifications, a plus (i.e.: A+)

Physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.

Work At Home Technical Support Reps (Texas Only)

2009-11-25T10:28:19-06:00

All applicants must apply through teleNetworks website to be considered for hire.

Follow the link below:

http://www.telenetwork.com/wah.html

This is a Full Time Position. Bilingual a Plus...

Title: Technical Support Representative (Level I) Qualifications:

Exceptional customer focus with an emphasis on enhancing the customer experience
Good oral and written communication skills
Ability to handle a high volume of phone calls in a structured environment
Proficient in Windows-based computer skills

Minimum technical requirements for Work at Home position:

Minimum computer requirements:
Desktop or Laptop PC (No Macintosh computers)
1GHz processor
Windows XP or Vista operating system
1GB of RAM
Sound card and speakers
15" monitor
Webcam with video conference software
Windows Internet Explorer 7
Java Runtime Environment 1.4.2
Cisco VPN Client (software provided by teleNetwork) which does not run natively in any 64-bit environments
Virus and spyware protection software and a working firewall (Windows firewall is fine)
Additional software programs which may be required including Adobe Acrobat reader.
Minimum network requirements
Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer but not for the IP phone)
Power over Ethernet injector or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.4W IEEE 802.3af device)
Dedicated space with adequate work surface.
Work area must be free from background noise and distractions
Live in Texas

You will be sent equipment needed to fulfill your daily duties. Equipment consists of a VoIP phone, headset, quick-connect cable, and software. You will be fully responsible for this equipment. The cost of any damages or loss of equipment will be docked from your next paycheck. The amount docked will be:

VoIP Phone - $175.00
Headset - $60.00
Quick-connect cable - $15.00
You will be an on-call tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed. If you fail to answer or deny the supervisor 4 times, you will be required to work in the office from that point forward. You will be held to the same standards as in-house techs. You are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook. If for any reason your employment is ended it is the responsibility of the employee to delete all provided software and return all provided equipment within 7 days of the last day of employment. Failing to do so will result in your last paycheck being docked the full amount for all provided equipment.

Search Engine Evaluator (Work from home)

2009-11-24T17:34:15-06:00

Six month independent contractor position. This position is restricted to residents of the United States.

Leapforce is looking for highly educated individuals for an exciting work from home opportunity. Applicants must be self motivated and internet savvy. This is an opportunity to help evaluate and improve search engine results for one of the world's largest internet search engine companies.

Search Engine Evaluators will need to combine a passion for analysis, understanding of various online research tools. Applicants must be detail orientated and have a broad range of interests.

Ideal Search Engine Evaluators will possess the following skills:

* Have in-depth, up-to-date familiarity with American social culture, media, and web culture
* Excellent comprehension and written communication skills in English
* Broad range of interests, with specific areas of expertise a plus
* University degree or equivalent experience (degrees in-progress are acceptable). Advanced degrees a plus
* Excellent web research skills and analytical abilities
* Ability to work independently under minimal supervision
* Possess a high speed internet connection (DSL, Cable Modem, etc.)

Search Engine Evaluators provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques.

All candidates are required to take and pass a two-part qualification exam before becoming a Search Engine Evaluator. Part 1 of the exam contains 24 theory based questions. Part 2 of the exam contains 150 simulated evaluation tasks. Supplied study materials can be used during both parts of the exam.

Please Note: We are unable to offer more than one Search Engine Evaluator position per household.

To apply for this position, please visit www.leapforceathome.com.

About Leapforce, Inc.

Technical Services Road Warrior (Austin)

2009-11-24T16:41:45-06:00

What's it like to work at CompassLearning?

Picture a learning studio of highly educated curriculum experts in science, math, English, social sciences, and other fields working alongside animators, scriptwriters, and engineers. At CompassLearning, we don't just recognize and reward talent-we develop and nurture it. By merging the skills and experiences of our employees with a dynamic environment that values innovation, we make this a place where people genuinely enjoy working together as a team.

We are growing our Technical Services team and are currently seeking a Technical Services Specialist - Road Warrior.

We are an equal opportunity employer. We do not discriminate in hiring and employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, physical or mental disability, veteran status, or any other characteristic protected by federal, state, or local law.

Product installation and integration within the existing environment is a key link between a product sale and ongoing support and product use. While successful installation from a technical standpoint is critical to functional use, solid customer interactions and technical planning allow for strategic relationships and a strong foundation for ongoing support.

Technical Services Road Warriors install new systems, upgrade legacy systems, and evaluate, isolate and resolve application and environment issues while at the customer's site. Effective technical support requires and understanding of windows server and SQL server environments and the ability to troubleshoot in these environments; an aptitude for learning new applications, thinking on one's feet, and troubleshooting difficult problems; and an ability to communicate with technical and non-technical customer contacts.

The Technical Services Road Warrior is the face of CompassLearning in the field. This individual handles escalated critical issue resolution, critical customer relationship development, and large account implementation/issue resolution project management. As frequent customer communication is a key component of this position, it is imperative that the Technical Services Road Warriors are skilled at both verbal and written communication with various district and school personnel.

To ensure the quality of CompassLearning technical services, it is critical that we build a successful relationship and provide effective technical services which allow Odyssey to function and enhance the academic process.

Roles & Responsibilities will include, but are not limited to:

Installs software and related updates on customer systems, either through on-site visits or remote application.

Diagnoses, troubleshoots and resolves technical problems, including extremely challenging situations.

Assesses the severity of malfunctions and determines the appropriate corrective action to restore operation.

Actively participates in pre-installation meetings and proactively provides input on technical needs and challenging environments.

Develops knowledge of CompassLearning products, installation process, and tools.

Strategizes with area sales, professional development, and technical team members to assess the best way to meet or exceed customer requirements and ensure satisfaction.

Communicates with internal team members, contributes to team knowledge base, trains/supports team members.

Attends and participates in assigned training and meetings to keep abreast of current products and technical trends.

Research, resolve, and respond to questions received via telephone calls, email, chat, and letters in a professional and timely manner.

Maintains customer account records and completes daily activity updates to cases within Salesforce.com.

Advises other Support Specialists within the technical organization when appropriate, providing guidance regarding technical issues.

Handles project management as assigned.

Assists with customer and internal training regarding product or technical trends as required.

Skills & Competencies:

Ability to develop and apply engineering solutions to very complex computer software problems.

Effective listening, verbal and written communication skills.

Demonstrates skills in providing polished technical presentations applicable to various levels of school personnel.

Exhibits a focus on customer satisfaction, including routinely soliciting feedback, embracing both positive and critical customer feedback, and ensuring all customer issues are addressed successfully.

Projects a positive self-image of confidence in personal abilities.

Effective interpersonal skills to work as a team member, develop positive working alliances, and perform as a liaison within the organization.

Projects a strong work ethic and energetic enthusiasm.

Demonstrates flexibility and adaptability.

Solid organizational and time management skills.

Works independently and exercises personal judgment in planning and directing activities.

Education/Knowledge:

Associates degree in Computer Science, Information Systems, Electronic Engineering or equivalent technical coursework required. Bachelors degree preferred.
Four to six years technical field support experience in a demanding technological network environment .
One to two years project management, leadership or supervision experience preferred.
Must be technically advanced in computer network operating systems, installation planning and implementation, systems diagnostic techniques and the application of service aids.
Knowledge about the features, advantages and benefits of current technological alternatives.
Engineering level industry certification required (examples: MSCE, MCTS, MCITP, CCNA). Dual certification preferred.
Knowledge of Windows Server 2003, 2008, Microsoft SQL 2000, 2005, and 2008.
Knowledge of the CompassLearning product line is strongly preferred.
Experience with vitrual machines including creating and troubleshooting.

Physical Requirements:

This position is 100% travel.
Must be able to work flexible or extended hours as needed to fulfill customer needs.
Must be able to travel freely and unassisted.
Must provide transportation and possess a valid drivers license and a good drivers record.
Want to work with a group of forward-thinking leaders who bring passion and enthusiasm to work every day?

APPLY AT: www.compasslearning.com (click About, then Careers)

Support Technician (360 Bridge)

2009-11-24T09:10:36-06:00

The industry leader in web-based workforce management solutions, is expanding its Support Center to keep up with the needs of a rapidly increasing user base. We are looking for bright, capable individuals who are willing to work hard and grow along with us.
Over our ten year history, we earned a reputation for providing our clients with the highest level of support. It�s this reputation that has largely been responsible the strong growth we�ve enjoyed over the past few years, and it is critical that we continue to exceed expectations. That�s why we hire only the best possible candidates to man our Support Center, and why we are willing to pay a more than competitive salary to our entry-level Support Technicians.
Employees new to our company can expect to find a supportive office environment and positive company culture.

Support Services Technician � Primary Responsibilities
� Support users of our software, from beginners to advanced users.
� Investigate and troubleshoot technical issues in an efficient manner.
� Respond to telephone calls and emails requesting technical support.
� Document, track and monitor issues to ensure timely resolution.
� Maintain the high level of client service and support for which we are known.

Saturdays are part of the schedule.
30-40 hours per week
Must be Available to work until 7pm M-F and 8-5 Saturday
Bilingual (SPANISH)

Submit your resume through Craigslist as an attachment.

Client Support Analyst (NW Austin)

2009-11-23T18:03:22-06:00
Client Support Analysts at Convio provide overall client care and higher-level product support to clients via the telephone, SFDC or email. They are focused on delighting clients and providing the best possible client care. They routinely assess the nature of product or service issues and resolve extremely technical or sophisticated support problems. They maintain detailed logs of product issues and convey client feedback to product development staff.

Primary Responsibilities:

Maintain high client satisfaction with primary focus on providing the best client care.

Interact with clients to help troubleshoot and resolve highly complex product problems or issues.

Diagnose and resolve complex client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.

Track and document inbound support requests and ensure proper notation of client problems or issues.

Document problems and solutions to train lower-level support on how to properly address client or product problems.

Communicate with product development department to improve on current design or to identify possible problems with design.

Stay abreast of current technology in products, design changes, and new products offered.

Modify, repair, or expand existing databases to correct errors, increase efficiency, upgrade interfaces, or improve performance.

Develop database queries, macros, tables, and indexes.

Build or configure windows, screens, and reporting solutions.

Perform analysis on implemented database software and systems.

May be involved with database monitoring and performance tuning/optimization.

Fully understand and enforce Convio�s strict security guidelines

General Qualifications:

Bachelor's degree in business or related field; advanced degree desirable or equivalent in technical certification.

Excellent knowledge of organization's products, services, and business operations.

Excellent written communication, problem-solving, and client service skills required.

Knowledge and understanding of HTML, SQL, CSS, JavaScript, XML, TCP/IP, DNS

Understanding of how open API�s and Java work

Click here to apply.

Client Support Analyst - API Support (NW Austin)

2009-11-23T17:57:08-06:00
Client Support Analysts at Convio provide overall client care and higher-level product support to clients via the telephone, Salesforce.com or email. They are focused on delighting clients and providing the best possible client care. They routinely assess the nature of product or service issues and resolve extremely technical or sophisticated support problems. They maintain detailed logs of product issues and convey client feedback to product development staff.

Primary Responsibilities:

Maintain high client satisfaction with primary focus on providing the best client care.

Interact with clients to help troubleshoot and resolve highly complex product problems or issues.

Diagnose and resolve complex client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.

Track and document inbound support requests and ensure proper notation of client problems or issues.

Document problems and solutions to train lower-level support on how to properly address client or product problems.

Communicate with product development department to improve on current design or to identify possible problems with design.

Stay abreast of current technology in products, design changes, and new products offered.

Modify, repair, or expand existing databases to correct errors, increase efficiency, upgrade interfaces, or improve performance.

Develop database queries, macros, tables, and indexes.

Build or configure windows, screens, and reporting solutions.

Perform analysis on implemented database software and systems.

May be involved with database monitoring and performance tuning/optimization.

Fully understand and enforce Convio�s strict security guidelines

General Qualifications:

Bachelor's degree in business or related field; advanced degree desirable or equivalent in technical certification.

Excellent knowledge of organization's products, services, and business operations.

Excellent written communication, problem-solving, and client service skills required.

Knowledge and understanding of HTML, SQL, CSS, JavaScript, XML, TCP/IP, DNS

Understanding of how open API�s and Java work

Click here to apply.

Semiconductor Equipment Engineer or Technician - Amat (Seattle WA)

2009-11-23T17:42:49-06:00
Established Semiconductor Equipment refurbisher in Seattle area is seeking engineers and technicians with experience in Applied Materials PVD, CVD, Etch, RTP, EPI equipment, Novellus CVD equipment, and Lam Research equipment.

We are looking for

� 5+ yrs equipment experience

� Equipment refurbishment experience +

� Project managing experience +

� Attention to detail

� Strong trouble shoot ability and experience

� �CAN DO� attitude

� Ability to work alone on final testing

� Ability to work alone on start up (Tier I, Tier II)

� Ability to work alone at customer�s site with a high degree of professionalism

� Travel domestic and international with short notices

Interest party, please contact eding@hdpac.com

Austin Area PC Tech Needed ASAP

2009-11-22T15:23:07-06:00
IMMEDIATE NEED FOR PC TECH!

START WORK TOMORROW!!!!

Must have sound technical and analytical skills and be able to multi-task and work well under pressure. Ideal candidates will have at least 2 years working experience and be skilled in troubleshooting and repairing hardware and software issues.

Please reply with resume in MS-Word format including hourly rate requirements ASAP as we are looking to hire immediately!

Bilingual Technical Support-Immediate Openings (North Austin)

2009-11-20T19:18:08-06:00
We are currently looking for new talent to join a growing Technical Support Team that services our Software Giant's Business Solutions Software. As part of this team, you will be responsible for receiving inbound technical support calls and troubleshooting customer issues for the client's Website Accounts. This is a great opportunity to build your technical work history in an entry-level IT position. If you are fluent in Japanese, can speak, write and read the native language and are customer focused, detail-oriented, accurate, and can get things done in a setting where multi-tasking is key, we want to interview you!

Primary Duties
-Handling inbound technical support calls in Japanese
-Must be able to read, write and speak fluently in Japanese
-Handle technical support calls, chats or emails from businesses and consumers based in the U.S. and other countries.
-Provide optimal customer experience by effectively resolving customer issues with 'First Call Resolution' by utilizing multiple support resources.

Pay Rate: $10.00 per hour during training and $18.00-$22.50 after training
This position comes with the opportunity to immediately enroll in a full benefits package, including medical, dental, 401(k), vacation and holiday pay.

Required Skills
- Demonstrated technical aptitude and understanding of computer hardware, software platforms, and networking concepts.
- Demonstrate specific verifiable knowledge of systems such as:
+ Windows 2000/NT 4.0/ XP Server operating systems
+ Hardware and Software Set-up and Troubleshooting
+ Internet and ISPs
+ Networking technology and related concepts
+ Remote access of computer systems
- Must have proven experience in troubleshooting issues that involve utilizing problem-solving abilities, available knowledge bases and a high level of technical experience.
- Must be able to work between the hours of 6pm - 4am, Sun - Thurs

If you think you or anyone you know is qualified please contact Staffmark at 512-310-5744

Please send resume to: Please put "Technical Support CSR" in the subject field of the email.
austin@staffmark.com

EOE

Knowledge Manager / Technical Support (Austin, TX)

2009-11-20T15:16:49-06:00
Job Title: Knowledge Manager

Job Description: PeopleAdmin is seeking enthusiastic candidates for a Knowledge Manager position.

About PeopleAdmin:

Experiencing over 675% growth over the past three years, PeopleAdmin was named to the 2007 Inc. 500 list of the fastest growing companies in the country. The Austin Business Journal has also named PeopleAdmin to the Fast 50 list of the fastest growing companies in Austin! We are an exciting company with over 80 employees and office space overlooking the State Capitol building in downtown Austin, Texas.

PeopleAdmin provides web-based Human Resources systems designed specifically for the higher education and public sector markets. With over 400 customers, our company has established itself as a leader in these markets and continued growth is expected. Our customers are fun to work with and very loyal to our business (99% customer retention rate).

To find out more about our company, visit our corporate website at www.peopleadmin.com.

Position Details:

Knowledge Managers work closely with customers in a role combining Employment/Compensation Process Consulting, Technical Product Support, Product Configuration and Systems Integration. Customer interaction mainly takes place over the phone and through our third-party case tracking software.

The Knowledge Manager team serves as the daily voice of PeopleAdmin and is integral in ensuring client success. The role involves learning our proprietary software, regularly engaging relational database technology, and providing top-notch customer service.

Other duties include:

- Determines best action or escalation path
- Commits quick system changes "on the fly"
- Performs queue management and SLA monitoring
- Creates proactive solutions for mitigating potential internal knowledge gaps, customer volume issues, etc.

Qualifications:
-3-5 years customer service experience
-A genuine desire and commitment to delivering outstanding customer service
-Ability to work with and promote teamwork
-Detail orientation
-Proven propensity to learn new technologies
-Excellent communication skills. Proven ability to 'listen' and empathize with the client's situation
-Ability to communicate complex technical details to a non-technical audience. Ability to foster credibility with a technical audience
-Self-starter, self-directed and independent thinker; professional appearance and presentation
-Strong multi-tasking, time and stress management skills

Preferred Qualifications:
-Familiarity with relational databases and concepts
-Experience with MS Access
-Experience with MS SQL Server
-Experience with HTML and web-based applications

*** To apply for this position, please visit our site at https://careers.peopleadmin.com/ to complete an application, answer questions, and attach your cover letter and resume'. Only completed applications will be reviewed.

NO phone calls, please.

Thank you!

Field Service Engineering (Austin, Tx)

2009-11-20T13:32:25-06:00
We have immediate openings for Short and Long Term Field Service Engineering Opportunities:

1. Leica Microscopes; including wafer handling systems
2. JEOL SEM/TEM Systems
3. Hitachi High Tech CD SEM Systems

Requirements:

* 3 - 5 years with the OEM
* Capable of Software/Hardware/Wafer Handling systems repair, preventative maintenance & training
* Ability to work confidently independently without close day to day supervision
* Excellent customer service and customer satisfaction skills
* Ability to pass a complete background check and drug screening without failure
* Ability to work as a 1099 or full time employee
* 2 or 4 year degree in electromechanical systems or electronics

* Location: Austin, Tx
* it's NOT ok to contact this poster with services or other commercial interests
* Send resume

Computer Installer (Austin TX)

2009-11-20T11:33:33-06:00
WINVISION COMPUTERS, a Computer Systems Manufacturer with headquarters in Los Angeles, California, and 12 years of serving America's Hispanic Communities, is undergoing growth and expansion into other cities and states, and we are now currently looking for Field PC Computer Installers for all areas in and surrounding Austin, TX.

Part Time and free lance work is available.
--------------------------------------------------------------------------------
JOB DESCRIPTION
Position requires experience in the field of Computer Service and repair, and installation of Desktop/Laptop Computers. Several PC Field Installers needed for all areas around the Austin, TX Area.

Compensation is based on assignments and technical experience.
Shift: Days, Early Evenings, Weekends

QUALIFICATIONS
. Some experience in PC Troubleshooting and PC Repair.
. Experience in Windows Operating Systems.
. Ability to communicate in both ENGLISH and SPANISH is absolutely necessary to perform the assigned work for these positions, as you will train PC users in SPANISH.
. Must have a valid Driver's License, Insurance, good Driving record.

CONTACT:
E-mail resume to dispatch@winvisiontech.com

Compensation: Compensation is based on assignments and technical experience.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

Best Buy in Bee Cave is NOW HIRING! (Bee Cave, TX)

2009-11-20T07:51:55-06:00
Are you looking for an exciting and fun career?
BEST BUY in Bee Cave is hiring!
Occasional/Seasonal positions are currently available in the following areas:

GEEK SQUAD
Cashier/Customer Service
Sales
Inventory/Receiving

Don't miss out on this great opportunity!
Applications accepted online only at:
http://www.bestbuy-jobs.com/careers/
Search keyword "1083" or "bee cave, tx" to apply for any positions listed
*Note: Our website may not display a complete/accurate list of available job positions*

Senior Controls Engineer (Austin, TX)

2009-11-18T15:38:50-06:00
Enviroquip, a world leader in Membrane BioReactor Wastewater Treatment Systems, is currently accepting applications for a Senior Controls Specialist. This position will operate out of our primary offices which are located in Austin, TX. Applicants for this position must have strong PLC/HMI skills and considerable understanding of Industrial Process Controls. Appropriate experience would include design of PLC and HMI based wastewater treatment controls systems, development/review of engineering specifications, development/review of P&ID, PFD and other technical drawings. Applicants for this position must also have the ability to multitask and work well under pressure.

Primary Job Responsibilities:

Manage the internal Controls Group to support our various product lines.
Manage integration and controls subcontractors to ensure standards compliance and cost control.
Develop and provide design expertise in support of sales orders related to membrane bioreactor wastewater treatment equipment.
Design/develop process control strategies and prepare necessary documentation to meet project requirements.
Participate in project evaluation, fieldwork, and start-ups as needed to fulfill requirements of sold orders.
Some travel is required

Expectations:

Analyze customer specifications and equipment sales order documents to determine the design requirements and engineering objectives of the order.
Manage projects through engineering process by assigning work, controlling standards and evaluating results while controlling engineering costs.
Provides technical assistance to Sales, Technology, Field Service, and other Engineering personnel.
Review layouts, detailed drawings, calculations, specifications and instructions necessary for preparation of detailed project documentation.
Provide electrical/controls engineering assistance to all departments.
May provide job site start-up services and resolve warranty problems.
Operates with some latitude for un-reviewed action or decision.

Requirements:

B.S. degree in electrical, chemical, or industrial engineering with 8+ years engineering work experience. PE certification is desirable.
Proficient in use of Allen Bradley PLC and Wonderware HMI software.
Proficient in use of computers using company standard software. May require knowledge of specialized engineering software.
Ability to read and interpret drawings and specifications.
Knowledge of applicable codes, tables, and standard reference books used for design of electrical control panels.
Excellent verbal and written communication and interpersonal skills.

Senior Field Service Technician (Austin, TX)

2009-11-18T15:22:49-06:00
Enviroquip, a world leader in Membrane BioReactor Wastewater Treatment Systems, is currently accepting applications for a Senior Field Service Technician. This position will operate out of our primary offices which are located in Austin, TX. Applicants for this position must be a team player with proven technical skills.

The Senior Field Service Technician will:
� Commission and startup industrial wastewater treatment facilities projects.
� Train customers in basic operation of industrial wastewater treatment facilities plants, with emphasis on plant controls.
� Provide technical support to project operators, engineers, and contractors.
� Troubleshoot and maintain programmable logic controllers.
� Troubleshoot industrial process equipment such as centrifugal pumps, blowers, actuated valves.
� Configure industrial analytical equipment such as Dissolved Oxygen meters, pH meters, liquid and gas flow measurement equipment.
� Availability and willingness to travel.
� Ability to write operational procedures and guidelines.
� Excellent interpersonal communication skills, written and verbal.
� Computer experience using company standard software including MS Word, Excel, Access and be proficient in use of a calculator.

Candidates shall have experience in some of the following areas:
� The fields of mechanical and/or electrical maintenance. Some background in installation, repair, or modification of large capital equipment.
� Inspecting equipment for proper erection and installation using manuals and drawings as guides.
� Operation of industrial equipment to assure proper function and field test for fit and operation values.
� Industrial hydraulics and piping.
� Automation and controls.
� Allen Bradley Programmable Logic Controllers.
� SCADA HMI experience.
� Biological and chemical concepts.
� Reading and interpreting mechanical, electrical, P&ID and structural drawings.
� Wastewater treatment plant design and/or operations.
� Technical document development.

Experienced IT with Website & Shopping Cart Experience (Georgetown)

2009-11-17T11:49:12-06:00
GEORGETOWN RESIDENT ONLY, PLEASE!

Experienced, bright IT person with knowledge of Websites & Shopping Carts.

Retiree okay!

Full time, year round steady work at our Georgetown facility. Monday-Friday.

Only experienced individual with IT, Website & Shopping Cart experience need apply.

DO NOT SEND RESUME'!
CALL Mr. Piller @ Merit Gifts 512-863-8541
Monday-Friday 9 am - 4 pm.

Novell/Groupwise Support Specialist (Austin area)

2009-11-16T16:52:48-06:00
Job Reference #: 39-49158-9DN30

A Software company located in the west Austin area is seeking a Novell/Groupwise Support Specialist to add to their team.

To qualify for this Direct Hire position, you must have minimum 5-7 years of current Netware/Novell administration experience , minimum 5-7 years of Groupwise administration experience, an excellent customer service attitude, and solid work history and tenure. Windows and Active Directory experience are highly preferred.

In this position you will be responsible for supporting customers, product demonstrations, and Novell/Groupwise network troubleshooting for an inhouse system.

Pay - $55K+

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=49158&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.
If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Operations Analyst II (Round Rock)

2009-11-16T14:18:27-06:00
The Operations Analyst II is considered the subject matter expert in support of Sears Holdings Corporation reporting systems & support technology, including VRU, telephony& scheduling applications. This position will serve as liaison between the Operations teams, Workforce Management, Marketing, Finance, IT & vendors to determine solutions, integrate systems & drive decisions regarding technological requirements for the call centers related to reporting, telephony and VRU technology. Responsibilities include evaluation and selection of products/tools to support the operational, resource planning & all other management initiatives across the network. Responsibilities could include coaching, mentoring and direct or indirect supervision of a staff responsible for coordinating and assisting in testing all major VRU, telephony, and reporting changes across the network; project coordination and management and analytics.

RESPONSIBILITIES
1. Interface with end users & vendor to troubleshoot & resolve EWFM system related issues.
2. Test, implement and analyze all EWFM system enhancements or changes
3. Coordination of all telephony changes throughout the business.
4. Maintenance, development and support of the all reporting applications.
5. Report creation and maintenance.
6. Database creation and maintenance.
7. Analyze existing systems to determine optimal utilization across the call center network.
8. Project Management and/or participation.

JOB REQUIREMENTS
1. Working knowledge of EWFM 6.1/7.2, database administration , GeoTel, Siemens HiPath ProCenter Observer & Composer, Siemens 9006.6 Phone Switch, ASP.net, Cold Fusion, & /or Dotnet coding, SQL
2. Understanding of Resource planning processes; Forecasting, Scheduling & Intra-day Management
3. Project management experience to support organizational goals
4. Strong Organizational & planning skills
5. Ability to interface with various levels within the organization

Technical and Customer Support Technician (North Austin)

2009-11-16T11:43:43-06:00
Live Oak Hosting, founded in 2002 and based in Austin, Texas, is looking to add new Technical/Customer Support Technicians to its highly talented -- and always entertaining -- staff of �ber geeks. We're gonna keep this brief because if you're "the one" you already know it.

Pleasing skills, in order of importance:

- Zero-ego, group huddle, family-like attitude
- Sense of humor
- "Customer First" passion
- Eager to learn what you don't know
- Willing to help in any capacity
- Strong organizational skills
- Detail oriented
- Self-proclaimed computer geek
- Linux / Mac skills a definite plus

In the first six months, we would like to see the perfect candidate master the following skills:

- Demonstrate creative problem-solving along with the desire to take on responsibility
- Display the ability to prioritize work and maintain high levels of productivity
- Proactively troubleshoot and resolve clients' web-hosting-related issues
- Confidently walk clients, step-by-step and click-by-click, through new client setups as needed
- Develop fantastic phone and email rapport with clients when fulfilling their requests
- Learn intermediate and advanced HTML / CSS to successfully build and maintain client websites as requested (no DreamWeaver here!)
- Help troubleshoot and maintain the Live Oak Hosting Red Hat Linux servers via command line using bash shell

Get the idea? This kind of opportunity doesn't happen often. We are looking for freelancers and contractors at the moment with the potential for the right person to become permanent. Our office is located in North Austin but allow telecommuting for the right person. Apply if you're committed to work hard yet have a good time doing it, love the idea of working at a small company, and believe that you can make a difference to others doing what you love most.

Please email your resume to jobs-tech@liveoak360jobs.com. No calls, faxes, walk-ins, etc. Your chances of a response improve dramatically if you include any examples of your work and your years of experience. Applicants must reside in the US. Please, no recruiters.

Herbicide Technician (Round Rock )

2009-11-14T23:00:39-06:00
Herbicide technician. This is an outside hardworking position requiring lifting at least 50lbs and riding a spray rig and mixing chemicals. This is a perfect fit for a fireman with scheduled days off. Weekends O.K also. This is a great opportunity for the right individual. Opportunities for more work are available. Clean driving record and clean background a must. The right candidate will need to be licensed through Structural Pest Control which requires a background check and Insurance requires the clean driving record. The right candidate would enjoy outdoors and have a passion for horticulture and entomology (Weeds and Insects). We are a small family owned business looking to add a great part time individual to our team.

EDD Technician (Downtown Austin )

2009-11-13T12:17:11-06:00
JOB TITLE: EDD Technician
REPORTS TO: EDD Supervisor

JOB PURPOSE: Responsible for technical aspects of the EDD department to include: quality control, OCR, import/export of data, ESI to image conversion, load file creation/manipulation and many other aspects that are typical to this type of role. Have knowledge in the following software, but not limited to: IPRO, LAW PreDiscovery, Trident, Concordance, Summation, Ringtail, All MS Office applications, and other various software. Ability to work with and convert/produce various types of image files as well as file types of any kind, from your most common file types to extremely uncommon file types, in electronic & physical formats. Experienced in production and manipulation of the following load file formats: .LFP, DII, OPT, DAT, TXT, MDB, and CSV. Other expectations include:

� Attend team meetings
� Prioritize workflow
� Estimate time needed for project
� Schedule, plan or organize work
� Work as a team member
� Communicate with project management and sales personnel
� Apply project management techniques
� Achieve and maintain highest level of quality service and deliverables
� Achieve and maintain project deadline requirements

ESSENTIAL JOB RESULTS:

Planning Responsibilities
1. PREPARE PLANS TO REACH OBJECTIVES by
Prioritizing work and work flow assigned by EDD Supervisor in a balanced manner such that projects are completed in a timely manner consistent with quality assurance methodology and department staffing.

Communication Responsibilities
1. MOTIVATE AND INSPIRE TEAM MEMBERS by
Creating good team spirit; demonstrating a strong sense of urgency, initiative and drive to get things done correctly; staying abreast of advances in technology.

2. PROVIDE INFORMATION AND MAINTAIN COMMUNICATION by
Giving accurate information about issues as necessary to: EDD Supervisor, Project Managers; Senior Manager, Technical Services, Sales and Senior Management Team.

Fiscal Responsibilities
1. ACHIEVE PRODUCTIVITY GOALS by
Completing tasks assigned by EDD Supervisor in a timely and efficient manner consistent with quality assurance methodology and department staffing goals. Able to multi-task, monitoring processing tasks simultaneously.

2. PROVIDE ACCURATE AND TIMELY REPORTING by
Ensuring submission of project information on a regular basis and reviewing same upon project completion

BACKGROUND REQUIREMENTS
Education and Experience: One to three years experience working with ESI and various image file types , OCR, endorsing, file conversion & load file creation/manipulation. High school diploma or GED.

Technical Skills: Proficient in Microsoft Office, proprietary or commercial litigation imaging software, some experience with databases & load files, familiarity with Quality Assurance methods.

Behavioral Attributes: Strong written and oral communication skills, the ability to make others feel at ease and a strong, focused sense of purpose. The ability to get results and do whatever it takes to do so. Willingness to be coached and mentored to achieve departmental results.

Please send your resume to austintxedd@yahoo.com

Service Technician II (Austin, TX)

2009-11-13T08:53:19-06:00
**YOU MUST SUBMIT A STATE OF TX APPLICATION DIRECTLY TO THE COUNCIL TO BE CONSIDERED. ACCESS THE APPLICATION AT WWW.TLC.STATE.TX.US UNDER THE EMPLOYMENT TAB**

GENERAL DESCRIPTION
Answers and logs problem calls in a fast-paced help desk environment. Provides solid first-line customer support in the effective resolution of computer problems. Analyzes and diagnoses problems related to personal computers, printers, laptops, servers, and other network equipment. Works independently with guidance from manager or assistant manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Provides first-level computer support for legislative clients.
Logs incoming telephone calls into the help desk call tracking system.
Answers and logs incoming e-mail requests for computer support.
May be required to analyze services provided by the help desk in meeting/exceeding service industry standards.
Assists other service technicians in the effective resolution of computer problems.
Refers calls to second-level technicians and HUB referral coordinators.
May be required to attend and participate in open call meetings.
May be required to assist in the standardization and documentation of solutions provided to clients.
Analyzes call tracking system reports and makes recommendations to help desk supervisor.
Assists help desk supervisor in meeting goals set forth in service level agreements (SLAs).
Assists in training and mentoring new service technicians.
May be required to represent help desk in projects such as web development, SLAs, etc.
Works on special projects as needed and meets all applicable deadlines.
Maintains and improves technical and customer service skills.
Performs other duties as assigned.

QUALIFICATIONS

Experience and Education
Minimum of one year's experience in high-volume call center or help desk environment. Experience using Windows operating systems and software preferred. Experience in customer service. Experience in writing documentation desirable. Bachelor's degree with major course work in computer science, computer information systems, or a related field. Technical product certification beneficial. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities
Knowledge of legislative process.
Knowledge of creating and/or working with and maintaining SLAs.
Skill in oral and written communication.
Skill in teaching adults.
Skill in troubleshooting, diagnosing, and analyzing complex computer problems.
Ability to analyze statistical reports.
Ability to work well with others.
Ability to learn mainframe, personal computer, and LAN applications.
Ability to work well under pressure and meet deadlines.
Ability to maintain confidentiality of material and information.
Ability to maintain regular attendance and punctuality.
Ability to work overtime and to have flexible schedule.
Ability to work as a member of a team.

IT Administrator (Austin, TX)

2009-11-12T12:38:24-06:00
Job Description:
The IT administrator will be responsible for data processing, email system management, and internal IT customer service and support.
The ideal candidate will be someone who has experience working with large data sets in MS Excel, and who has some familiarity with MS Access, VBA, and SQL.

Responsibilities:
� Manage current invoicing system and process
-------Compile data in MS Access
-------Export and upload data to website
-------Meet strict customer deadlines for submission
� Data QA
� Email and document system administration
� Assist users with developing requirements for new applications and features

Educational/Experience Requirements:
� Experience working with large data sets
� Strong Excel Skills
� Excellent writing and grammar skills
� Excellent communication skills
� Familiarity with MS Access, VBA, and SQL is a plus

Intangibles:
� Extreme Attention to Detail
� Highly Organized
� Good problem solver

IT Support/System Admin Position (Georgetown, Texas)

2009-11-12T12:17:21-06:00
Job Description:

Looking for a motivated independent technician with excellent PC hardware and software troubleshooting skills, service/repair experience, and networking knowledge.

Tech must have exceptional time management and organizational skills, as this job requires multitasking and the ability to work independently and efficiently without direct supervision.

Tech must also have excellent communication and customer service skills. Tech must be very professional, neat in appearance, and dependable as our techs represent our company at customer locations.

Preferred Experience:

PC hardware and software troubleshooting.

Microsoft operating systems including Server2000 and Server 2003 standard and small business editions.

Active Directory domain, with Group policy and basic domain security (File Sharing, permissions, etc.).

Scopes, DNS, DHCP,TCP/IP, routing, and port forwarding.

Proficiency with most networking technologies and configuration of networking equipment .

Proficiency with common application ( i.e. Office, Antivirus, Anti-spyware, Internet Explorer, etc.).

Must Have:
Valid driver's license, insurance, and good driving record.
Clean background check and drug test.
Reliable transportation.

Part-time (up to 25 hours/week) with potential for full-time position.

Please email resume and hourly salary requirements to:
katie@computek-online.com
Include all certifications and/or experience you may have.

Help Desk Analyst Level 1 (Austin, TX)

2009-11-11T15:43:46-06:00
Looking for your next career move and want to work for an award winning company?
Launch your career with a nationally established company with a network of satisfied Fortune 500 businesses, government agencies, and innovative start-ups.

Catch the Momentum: We have provided IT and engineering staffing solutions for 29 years and we are experiencing abundant growth. We have earned a 95% client retention rate by meeting our client�s needs and providing skilled professionals and using our �Service 1st� brand approach. We provide a unique personal approach so that you feel comfortable in your project, satisfied with your compensation, and are prepared for the future.

We have been asked to indentify a team of Help Desk Analyst Level 1 for one of our clients. This position is the right career choice for individuals who have a passion for their work, are inspired by working with the latest technologies, and who wish to experience the rewards of working with others who share the same values

Scope of work:
� Provide Level 1 telephone (100%) support and answers to users on a variety of issues related to defined or project-oriented problems
� Assists customers by means of listing, identifying, researching, and than resolving technical problem(s)
� Has constant interactions with customers; therefore, must be effective in listing, indentifying, researching and problem solving through strong interpersonal communications
� Good organizational skills to effectively document, track, and monitor the problem to ensure a timely resolution.
� Demonstrates a high degree of customer service skills, patience and timeliness
� Adheres to established standards in resolving problems
� Calls will be recorded and if complaints are made the calls will be reviewed
� Know when to escalates trouble ticket as necessary to next level of support
� Is expected to handle �.calls per 8 hour shift

Required skills:
� Is familiar with a variety of customer service or help desk concepts, practices, and procedures.
� Familiarity using a ticketing system
� Experience of working in a large enterprise environment is preferred
� Must be able to work any 8 hour shift in a 24/7 large help desk
� Strong preference for past Call Center, Help Desk or Customer Service experience
� Has 1 year help desk, customer services or call center experience
� Excellent computer and typing skills

We pays referral fees.
You must be at least 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit a background investigation as part of the selection process
You must have legal authorization to work in the United States

Top Reasons to join us:
� Texas Instruments, Supplier of Excellence
� Blue Diamond Award, Best Customer Service, Charlotte, NC Chamber IT Council
� TXU Gold Star Vendor
� IBM Quality Vendor of the Year Award
� Top 100 North Texas Firms, Dallas Morning News
� Blue Diamond Award, Outstanding Growth, Charlotte, NC Chamber IT Council
� One of the Top 25 Fastest Growing IT firms, Charlotte Business Journal
� "Fast Tech 50" for growth, Dallas Business Journal

Component Level Repair Manager (Northwest Austin)

2009-11-11T09:11:02-06:00
Responsibilities:
Remove and replace BGA components using hot air rework/placement tools
Prepare laptop and desktop motherboard for installation of new BGA modules.
Verify BGA replacement accuracy and possible defects with both microscope and x-ray machine.
Diagnose and troubleshoot various laptop brands and models.
Diagnose and troubleshoot motherboards down to component level with the use of common test equipment (DVM's Oscilloscopes)
Remove and replace regular surface mount and fine pitch components with the use of a solder iron and other rework type tools.
Order repair parts through the company�s online parts ordering system,) and install parts ordered.
Update notes daily (online tracking and reporting system)
Track �incoming and outgoing� WIP
Maintain repair cue daily.
Maintain daily log of all repairs.
Meet daily productivity and quality requirements.
Evaluate product trends, and part requirements.

Requirements:
Must be able to run a BGA/SMT machine
Must be able to set up profiles for BGA/SMT machine
Must be able to run an X-Ray machine
OSHA training classes for X-Ray.
X-Ray Safety Officer
Can read and follow written instructions related to the BGA repair processes
Can read and interpret schematics, blue print and OEM BOM's
Can recognize different components types and identify correct orientation
Level 4 Solder Repair Certified
Must be Proficient in the use of all Windows O/S environments.
Must be able to utilize software diagnosis tools for testing.
Must be able to use Microsoft Outlook for e-mail.
Familiar with ESD precautionary measures.
Must pass background check and drug test.

Not required but helpful:
Familiar with SRT rework (Summit 1000)
Familiar with MLB X-Ray machine�s (NXR-1510)
A+ Certification
OEM Certification(s)