craigslist | technical support jobs in austin

Help Desk Analyst Level 1 (Austin, TX)

2009-11-11T15:43:46-06:00

Looking for your next career move and want to work for an award winning company?
Launch your career with a nationally established company with a network of satisfied Fortune 500 businesses, government agencies, and innovative start-ups.

Catch the Momentum: We have provided IT and engineering staffing solutions for 29 years and we are experiencing abundant growth. We have earned a 95% client retention rate by meeting our client�s needs and providing skilled professionals and using our �Service 1st� brand approach. We provide a unique personal approach so that you feel comfortable in your project, satisfied with your compensation, and are prepared for the future.

We have been asked to indentify a team of Help Desk Analyst Level 1 for one of our clients. This position is the right career choice for individuals who have a passion for their work, are inspired by working with the latest technologies, and who wish to experience the rewards of working with others who share the same values

Scope of work:
� Provide Level 1 telephone (100%) support and answers to users on a variety of issues related to defined or project-oriented problems
� Assists customers by means of listing, identifying, researching, and than resolving technical problem(s)
� Has constant interactions with customers; therefore, must be effective in listing, indentifying, researching and problem solving through strong interpersonal communications
� Good organizational skills to effectively document, track, and monitor the problem to ensure a timely resolution.
� Demonstrates a high degree of customer service skills, patience and timeliness
� Adheres to established standards in resolving problems
� Calls will be recorded and if complaints are made the calls will be reviewed
� Know when to escalates trouble ticket as necessary to next level of support
� Is expected to handle �.calls per 8 hour shift

Required skills:
� Is familiar with a variety of customer service or help desk concepts, practices, and procedures.
� Familiarity using a ticketing system
� Experience of working in a large enterprise environment is preferred
� Must be able to work any 8 hour shift in a 24/7 large help desk
� Strong preference for past Call Center, Help Desk or Customer Service experience
� Has 1 year help desk, customer services or call center experience
� Excellent computer and typing skills

We pays referral fees.
You must be at least 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit a background investigation as part of the selection process
You must have legal authorization to work in the United States

Top Reasons to join us:
� Texas Instruments, Supplier of Excellence
� Blue Diamond Award, Best Customer Service, Charlotte, NC Chamber IT Council
� TXU Gold Star Vendor
� IBM Quality Vendor of the Year Award
� Top 100 North Texas Firms, Dallas Morning News
� Blue Diamond Award, Outstanding Growth, Charlotte, NC Chamber IT Council
� One of the Top 25 Fastest Growing IT firms, Charlotte Business Journal
� "Fast Tech 50" for growth, Dallas Business Journal

Component Level Repair Manager (Northwest Austin)

2009-11-11T09:11:02-06:00

Responsibilities:
Remove and replace BGA components using hot air rework/placement tools
Prepare laptop and desktop motherboard for installation of new BGA modules.
Verify BGA replacement accuracy and possible defects with both microscope and x-ray machine.
Diagnose and troubleshoot various laptop brands and models.
Diagnose and troubleshoot motherboards down to component level with the use of common test equipment (DVM's Oscilloscopes)
Remove and replace regular surface mount and fine pitch components with the use of a solder iron and other rework type tools.
Order repair parts through the company�s online parts ordering system,) and install parts ordered.
Update notes daily (online tracking and reporting system)
Track �incoming and outgoing� WIP
Maintain repair cue daily.
Maintain daily log of all repairs.
Meet daily productivity and quality requirements.
Evaluate product trends, and part requirements.

Requirements:
Must be able to run a BGA/SMT machine
Must be able to set up profiles for BGA/SMT machine
Must be able to run an X-Ray machine
OSHA training classes for X-Ray.
X-Ray Safety Officer
Can read and follow written instructions related to the BGA repair processes
Can read and interpret schematics, blue print and OEM BOM's
Can recognize different components types and identify correct orientation
Level 4 Solder Repair Certified
Must be Proficient in the use of all Windows O/S environments.
Must be able to utilize software diagnosis tools for testing.
Must be able to use Microsoft Outlook for e-mail.
Familiar with ESD precautionary measures.
Must pass background check and drug test.

Not required but helpful:
Familiar with SRT rework (Summit 1000)
Familiar with MLB X-Ray machine�s (NXR-1510)
A+ Certification
OEM Certification(s)

Network Operations Center Manager (Austin)

2009-11-11T01:47:30-06:00

The Tel West Network Operations Center (NOC) is a triage/monitoring center for Tel West�s facilities based infrastructure throughout Dallas, Austin, Houston, San Antonio, and Corpus Christi.

The ideal candidate will be able to thrive in a fast paced and dynamic environment.

Position's major duties and responsibilities

� Manage a team of NOC/Repair techs that are directly responsible for all activities that pertain to the day-to-day operations of the NOC/Repair to include field, dispatch, and follow up of service related trouble calls transferred from Customer Care, monitoring the internal and external network to ensure that faults, alarms, outages, and degradations are escalated, notified, ticketed, and worked cooperatively with other departments, technicians, and customers.
� Manage/train NOC technicians to be professional, extremely friendly, knowledgeable and responsive to our customer�s inquiries or trouble
� Provide order processing, technical support, and training to team members and internal customers. Provide process knowledge for voice and data applications focusing on order quality, method and procedures.
� Manage personnel and productivity; provide weekly KPI statistics to include ACD calls received, handling-closure time, quantity of activities, quality based on customer feedback, and customer satisfaction with representative. Give feedback and train reps on improving performance.
� Provide reporting to management on productivity and quality measurements by staff member.
� Review network outages and issues with Field Operations and Network Engineering groups to facilitate the reduction of outages by establishing or changing new or existing procedures.
� Provide trending, reporting, and outage/issue analysis support to executive staff and other departments in order to facilitate the reduction of outages and increase network reliability. This includes establishing and maintaining a process to notify internal customers and managers of network events and outages. Providing reviews of outages and following up with other business units on action items to increase network reliability is also required.
* Professionally handle/manage daily customer escalations with focused & frequent follow-up insuring complete resolution while minimize repeat or chronic service related issues.
� Establish and maintain documented procedures and instructions that the NOC/Repair technicians use as a basis for performing daily operating procedures. Perform periodic reviews of these procedures and guidelines to ensure that they are updated with the most current operating procedures. Such procedures should include four primary document procedures covering Disaster Recovery, Network Outages, Maintenance Activities, and Ticketing prioritization/requirements.
� Manage the �change management� process related to scheduled and emergency maintenance notifications for internally initiated Tel West MOPs or externally generated vendor maintenance notifications that could potentially impact existing Tel West customers� services. Work with Field Operations and Engineering groups to insure and verify any impacted customers� services are restored post maintenance.
� Work cooperatively with departments to ensure network monitoring and alarm procedures and guidelines are established and maintained. Efforts are directed at ensuring network platforms and systems are monitored via Tel West's NMS and that the NOC/Repair team is working to provide support to the other departments and Tel West customer needs.
� Hire, train, and supervise operations staff to ensure that established procedures, operations requirements, and private lines customer support is performed IAW established procedures. This includes ensuring that the NOC is staffed appropriately and providing support to NOC techs.
� Perform other managerial duties as required

Dimensions and Scope - Supervision
(Received and/or required. Specify exempt or non-exempt)
� Perform day to day activities with minimal supervision.
� Adhoc projects as supervisor may see fit

Typical Demands
(Describe all of the following in this section)
* Physical demands (Physical effort and sensory perceptions required, e.g., lifting, stooping, bending, talking, hearing, travel requirements, etc.)
� Able to sit for extended periods. Some travel may be required for training or technical support for other markets.
� Interface with vendors related to installation, turnup, repair of acquired facilities.

� Expected outputs (e.g., number of words typed per minute, number of sales reservations per week, etc)
� Maintain or exceed operational objectives.
� Call customers personally each day with repeat trouble/repair/calls to ensure customer satisfaction.
� Monitor call volumes and staff accordingly to answer all calls (except during an outage)to a target of less than 30 seconds and trend call volumes to avoid overtime.
� Manage service related churn to less than 30% of overall monthly customer churn
� Manage MTTR for service outages to less than 4 hours.
*. Mental demands (mental processes which the employee must perform in order to accomplish the job, i.e. cataloguing, inspecting, calculating, etc.)
� Ability to work calmly under stressful situations. Maintain professional attitude when working with interdepartmental personnel, vendors, key suppliers, and customers.
� May be tasked with multi-tasking and balancing several projects at the same time.
� Can think strategically and make good decisions under pressure
� Recognizes and rewards the contributions of others
� Capable in high pressure situations; can be resilient and optimistic.
� May be required to work extended hours and shifts over the conventional 8 hour shift

Qualifications
� Must have working knowledge of class 4/5 switching platforms, translations, and architecture, SS7, SONET, DS0/DS1/DS3/OC-N, SS7, DACS, signaling, multiplexing, transport, DC power plant, and co location. Data Networking experience is a plus involving Cisco networks and equipment, ATM, and IP/VoIP.

1. Minimum education
� BS/BA preferred

2. Experience, knowledge and skills
� 5-10 years network operations center management experience.
� A thorough understanding of Class4/5 switching architectures and translations,SS7/ISUP translations & architecture, Optical DACS provisioning
required, circuit testing and troubleshooting from DS1 to OC-N facilties required
* Strong facilities based transport provisioning and troubleshooting knowledge; Must have proficiency in operating remote test sets (T-Berd 310, 224,
etc.; Strong understanding of circuit design engineering, CLR interpretation required.
� Strong transport background; Provisioning experience on Fujitsu 4500 & Cisco 15454 multi-service platforms a MUST - Knowledge of operation of
Lucent FT2000, DDM 2000, a plus
� Taqua T7000, Broadsoft, and Lucent 5ESS experience and/or related translations provisioning and troubleshooting experience with business class or
enterprise subscribers a MUST.
* Must have a strong knowledge of POTS, GR303, CAS, VoIP protocols (SIP, MGCP, H.323), H.248,
* Strong knowledge of PRI's, Q.921 link layer, Q.931 signaling protocol, call trace, D-channel capture, call troubleshooting, troubleshooting subscriber
premise equipment (PBX, IP-PBX's (Asterisk based a plus), VoIP codecs, T.38 Fax relay standard,
PBX's, IADs, Voice Gateways, Key systems, various legacy channel banks, ATA's, etc.
* Must have proficiency in packet capture/ethereal analysis tools.
� Data Networking experience with Cisco networks and equipment
� Strong analytical, PC, and communications skills are also required
� Strong reporting and presentation skills.
� Ability to work simultaneously on multiple projects.
� Must demonstrate the aptitude for data network/ATM/Router/IP/VoIP
� Ability to work troubles to resolution in a timely manner.

3. Special training, Certifications
1. certification and licensing Lucent certificate
2. CCNA, CCNP
3. ATM/SONET
4. Optical Carrier Systems
5. VoIP

VI. Working Conditions

� Required to be accessible by cellphone or pager 24x7
� May be required to work some weekends

Tape Drive Repair Technician

2009-11-10T15:24:14-06:00

We are a computer reseller that has been is business over 20 years. We are looking for a EXPERIENCED tape drive technician with the skills to be able to repair LTO, DLT, VS series and all auto loaders. Must be able to trouble shoot and fix the issues. Compensation depends on experience. Send resume's to jobs@foxtec.com........

Network Administrator, IT (Kanab, UT)

2009-11-09T17:04:30-06:00

Position Summary:

Responsible for design and support of the Best Friends campus Fiber Optic and Ethernet computer data network including Cisco VoIP telephony system. This position will be responsible for the daily maintenance, upgrade and administration of the existing network infrastructure for the campus network, including all Fiber, Ethernet and Wireless infrastructure. Will work on projects, as assigned, to integrate new systems into, as well as update and enhance, the existing network infrastructure.

Essential Duties:
� Supports the Ethernet and Fiber networks and attached devices to configure and control the network elements
� Analyzes problems and recommends the best solutions or corrective actions
� Develops and maintains accurate network documentation
� Performs routine system operations and diagnostic tests to identify and isolate system fault
� Participates in the maintenance and support for entire infrastructure
� Performs system software and hardware installations, upgrades to production and development network infrastructure as directed by the department manager or supervisor
� Assists in the engineering, planning and coordination of campus network
� Responsible for providing support and architectural design for VoIP telephony infrastructure

Experience / Skill Requirements:
� Strong technical knowledge of current network hardware, protocols, and standards, including Cisco routers, Catalyst switches, Internet firewalls including Cisco ASA
� Cisco CCNA/CCNP Certification a plus or equivalent knowledge and experience with Cisco routers and switches or similar networking equipment
� Strong experience and knowledge of Microsoft Operating Systems, applications and services - Server, Workstation, SQL, ISA, Active Directory, DNS, etc)
� Experience with Cisco VoIP telephony, including Cisco Call Manager and Cisco Unity
� Outstanding communication and initiative
� Strong analytical and troubleshooting skills
� Valid Driver�s License with access to transportation

Physical Requirements:
� Extended periods of time at a computer with repetitive typing, arm and hand motion
� Bending, stooping, reaching, lifting, twisting while moving equipment

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Short Term Disability, Long Term Disability, Vision, Child Care, Cafeteria Plan, Life Insurance, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, etc.

To apply, please visit our website at http://www.bestfriends.org/aboutus/employment/currentjobs.cfm.

Immediate Openings-Bilingual Technical Support (North Austin)

2009-11-09T11:33:40-06:00

We are currently looking for new talent to join a growing Technical Support Team that services our Software Giant's Business Solutions Software. As part of this team, you will be responsible for receiving inbound technical support calls and troubleshooting customer issues for the client's Website Accounts. This is a great opportunity to build your technical work history in an entry-level IT position.

Primary Duties
-Handling inbound technical support calls in German or in French
-Must be able to read, write and speak fluently in German or French

- Handle technical support calls, chats or emails from businesses and consumers based in the U.S. and other countries.

- Provide optimal customer experience by effectively resolving customer issues with 'First Call Resolution' by utilizing multiple support resources.

Requirements
Required Skills
- Demonstrated technical aptitude and understanding of computer hardware, software platforms, and networking concepts.

- Demonstrate specific verifiable knowledge of systems such as:

+ Windows 2000/NT 4.0/ XP Server operating systems

+ Hardware and Software Set-up and Troubleshooting

+ Internet and ISPs

+ Networking technology and related concepts

+ Remote access of computer systems

- Must have proven experience in troubleshooting issues that involve utilizing problem-solving abilities, available knowledge bases and a high level of technical experience.

- Must be able to work between the hours of 7am-5pm

Pay Rate: $10.00 per hour during training and $13.50 after training

This position comes with the opportunity to immediately enroll in a full benefits package, including medical, dental, 401(k), vacation and holiday pay.

If you think you or anyone you know is qualified please contact Staffmark at 512-310-5744

Please send resume to: Please put �Bilingual Technical Support" in the subject field of the email.

austin@staffmark.com

EOE

Access Control Technician (East Austin)

2009-11-09T10:44:20-06:00

We are looking for a qualified Access Control Technician with proven prior experience in pulling cable, low voltage wiring and good hand tool knowledge, You must also be able to communicate well, have a great work ethic and a can-do attitude. If you are interested in becoming a part of a company that prides itself on its reputation then this is the company for you. Great Customer Service is the foundation of who we are.

Must pass drug screen and criminal background check will be administered.

Work At Home Technical Support Reps (Texas Only)

2009-11-09T08:49:33-06:00

All applicants must apply through teleNetworks website to be considered for hire.

Follow the link below:

http://www.telenetwork.com/wah.html

*Previous Call center Exp. is Required and this is a Full Time Position.

Title: Technical Support Representative (Level I) Qualifications:

Exceptional customer focus with an emphasis on enhancing the customer experience
Good oral and written communication skills
Ability to handle a high volume of phone calls in a structured environment
Proficient in Windows-based computer skills

Minimum technical requirements for Work at Home position:

Minimum computer requirements:
Desktop or Laptop PC (No Macintosh computers)
1GHz processor
Windows XP or Vista operating system
1GB of RAM
Sound card and speakers
15" monitor
Webcam with video conference software
Windows Internet Explorer 7
Java Runtime Environment 1.4.2
Cisco VPN Client (software provided by teleNetwork) which does not run natively in any 64-bit environments
Virus and spyware protection software and a working firewall (Windows firewall is fine)
Additional software programs which may be required including Adobe Acrobat reader.
Minimum network requirements
Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer but not for the IP phone)
Power over Ethernet injector or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.4W IEEE 802.3af device)
Dedicated space with adequate work surface.
Work area must be free from background noise and distractions
Live in Texas

You will be sent equipment needed to fulfill your daily duties. Equipment consists of a VoIP phone, headset, quick-connect cable, and software. You will be fully responsible for this equipment. The cost of any damages or loss of equipment will be docked from your next paycheck. The amount docked will be:

VoIP Phone - $175.00
Headset - $60.00
Quick-connect cable - $15.00
You will be an on-call tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed. If you fail to answer or deny the supervisor 4 times, you will be required to work in the office from that point forward. You will be held to the same standards as in-house techs. You are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook. If for any reason your employment is ended it is the responsibility of the employee to delete all provided software and return all provided equipment within 7 days of the last day of employment. Failing to do so will result in your last paycheck being docked the full amount for all provided equipment.

Software Support Engineer (Austin, TX)

2009-11-08T17:18:33-06:00

Long time Austin-based analytics software company is seeking entry level sofware support engineers to provide world wide customer base with excellent technical support services for proprietary software. This is an exciting, customer driven environment.

Specific responsibilities include, but are not limited to:
- Interface with external customers to identify, communicate, and resolve application/production issues, across multiple product offerings
- Responsible for recording support tickets in a central system accessible by customers and escalating tickets as appropriate.
- Participate in scheduled 24x7 rotations for product support
- Responsible for meeting varying Service Level Agreements to the customer�s satisfaction.
- Contribute to user self-help portal with knowledgebase articles
- Analyze customer data sources for data availability and integrity related to production and test processes
- Maintain Perl scripts, shell scripts, SQL and workflows using a proprietary workflow tool
- Perform software patches and updates as part of scheduled maintenance engagements
- Assist project teams with implementation tasks as trained and needed

Requirements:
- Strong interpersonal and communication skills, both verbal and written with good analytical and problem solving skills.
- Self-motivated and a proactive advisor.
- Bachelor's or Associate�s degree in a computer related technical discipline preferred.
- Minimum 1 year with software technical support with level 1 and level 2 technical support, preferably customer facing
- Solid hands-on technical experience with one or more of the following required: Java, Perl, SQL, Microsoft SQL Server, Oracle, SAS, and/or flowcharting concepts
- Experience with providing application support in a 24x7 environment interacting directly with customers
- Proven ability to multi-task and prioritize work load based on assignments and process standards
- Ability to quickly understand both business and technical concepts and translate into customer needs
- Call center, predictive dialer, or Financial Services experience a plus.

Sewing Machine Technician (North Austin)

2009-11-08T11:02:25-06:00

If you aren�t already an experienced sewing machine repair person, but you have hands-on experience with electronics or computers or as an engineer - we can train you. If you love to take things apart and see how they work, this might be for you. We�re looking for a reliable, mechanically minded perfectionist who we will train to be a top-notch sewing machine technician in our busy north Austin retail location.

Telecom Sub-Contractors/Vendors Wanted (Austin/San Antonio)

2009-11-06T16:32:34-06:00

We are a national contractor looking for small partner contractors in the San Antonio/Austin area. We have projects coming up and want to meet strong companies we can partner with to service these customers. As a company we have years of success building long term relationships with our vendors/partners.

We need existing independent contractors with a business license preferred - not required.

We currently have multiple projects on the horizon for January 2010 through July 2010 at multiple job sites that will require survey, cabling, network, server, and desktop setup.

The work will include:

- Surveying locations for voice/data cabling, network, desktop, and remodels
- Strong installation of voice cat3 and data cat5e/6 cabling experience required
- Extend and install T1 circuits
- Network experience with routers preferred. The ability to console into Cisco routers mainly with a laptop. No programming experience required.
- Desktop, Network, and Server setup/rollout experience required
- Experience testing & troubleshooting dial tone preferred
- Installation of network racking and wire management hardware required
- Excellent written and verbal skills a must
- List any experience you have with Roll Out Projects for Desktop/Network hardware
- Any experience working around 'bank' for cabling and network projects.

Contact us to setup a interview. This is a great opportunity for a small company to work with a great contractor that takes care of its partners.

Google Sites Administrator (Downtown)

2009-11-06T10:49:46-06:00

We are looking for a dynamic person with excellent administration and communication skills that can help us build and maintain our corporate intranet on Google Sites. We have a great downtown location in a very fast paced and enjoyable environment.

OVERVIEW

This position is responsible for building, managing and maintaining the corporate Intranet that will be used by all levels of management and ownership. The individual in this position must ensure that information is posted in an accurate and timely manner, organized within a standardized framework, and kept current as organizational needs dictate. This position requires an individual with excellent communication and organizational skills in order to create and manage Google sites related to the Intranet. This is a highly visible position in the organization and frequent interaction will all levels of management is required. This person must present a professional image at all times while being able to handle and prioritize multiple simultaneous requests.

COMMUNICATION SKILLS

The nature of this position requires frequent communication will all levels of management. This person must be able to effectively communicate via email, phone, chat, etc in order to successfully complete their job duties. In addition, there will be occasions where this person will need to provide effective instruction to users on how to work with Google Sites, Google Documents, and Google Video for the purposes of maintain the corporate intranet via Google Sites. This person must maintain a polite and professional demeanor at all times. In addition, and in order to be effective, this person must be able to able to manage expectations regarding time frames and communicate proactively regarding any changes in expected completion dates.

REQUIRED SKILLS:

Microsoft Office - Must have excellent Microsoft Office skills with Word, Excel, and Power point.
Adobe Acrobat - Must have good understanding of Adobe Acrobat software and be able to use Adobe do build forms from PDF documents.
HTML - Basic understanding of HTML markup and structure. Must be able to embed code in Google sites in order to display videos and content from external sources.
Image Editing - Must be able to perform basic image and photo editing functions in order to format pictures for placement on web sites.
Video Editing / Uploading - Must be able to perform some basic video editing and formatting functions and then successfully upload completed videos to services like Google Video, Youtube, etc.
Communication - Must have excellent oral and written communications skills.
Training - Must be effective in providing instruction to all level of management.
Organization / Prioritization - Must be very well organized and be able to handle and prioritize multiple simultaneous requests.

JOB DUTIES

Organize Content - Receive and organize various types of content from management. Content can include: images, Microsoft Office Document types, PDF files, video content, general verbiage, etc. Essentially content can include anything that can be formatted and posted to a web page. In addition, some content may need to be converted from one format to another to ensure consistency and/or to maintain the information in the most appropriate format.
Create Sites - Develop and create web sites that have a similar, standardized structure that allows for users to easily navigate and find information on the corporate intranet. As much as possible, it is our intention to have the field management update and manage their own content as much as possible. From a practical standpoint, this person needs to provide a structured framework for users to manage the content.
Post Content - Post content in a well organized manner on Google Sites. This person will perform the content management and updates in cases where the end user does not have the technical ability to perform these tasks.
Manage Security - Manage security for the multiple web sites. Depending on the content, and as appropriate, manage the people and groups that have the ability to make changes to the sites. Proper security settings must be implemented and managed to avoid sharing sensitive information outside of certain groups of people.
Edit and Process Video - Edit videos of company meetings, interviews, and training sessions. Our intention is to use Google Video to provide video resources for management that is published through Google sites. Once the videos are edited appropriately they must be encoded and uploaded to Google in a format that provides the best mix between quality and file size.

Duties may change over time as dictated by company needs.

HOURS & TRAVEL

Must have reliable transportation and a valid Drivers License. In general, travel is not required. There may be the opportunity to travel occasionally, however, these types of requests will be communicated in advance and will be optional.

Pentium IV Dell laptops needs a technician

2009-11-05T13:28:22-06:00

Pentium IV Dell laptops needs a technician to give the laptops some treatment. If you can Repair Bulk PC contact me for futher information

Can you repair computer in Bulk,??

IT Tech /Wireless Installer (South Congress)

2009-11-05T11:08:17-06:00

IT Tech /Wireless Installer

OPEN POSITION C IT Tech/Wireless Installer needed in Austin, Texas. For Wireless Company, Must have previous experience Deploying wireless networks, and pulling CAT 5 & Cat 6 cable. Must have some knowledge of wireless./ Linux Programming Computer skills (TCIP), Configuring routers, hotspots, and knowledge of test equipment a plus, �Must have good documentation skills� some building/tower/ladder climbing is required. Must have vehicle.
Knowing remote montoring software, to help document existing network

Clean criminal background and DMV required.
Fax resume to 441-9473 or email: resume@awsolutions.net.

Information Services Supervisor for PCC (central)

2009-11-05T10:03:27-06:00

Information Services Supervisor for PCC:
Help us take it to the next level! People's Community Clinic is looking for someone to lead our information technology and services functions, including hardware/software management, integration, documentation, reporting, desktop support, training, vendor relations, and technology and service planning, all with an emphasis on creating efficiency, ensuring business continuity and furthering the strategic direction of the organization. Position also oversees facilities. College degree preferred. At least five years IS/IT management experience; must have high level project management skills, systems orientation and ability to problem solve with minimal supervision. The successful applicant will demonstrate considerable initiative, independent judgment and strong interpersonal and communication skills. Nonprofit experience a plus. 30 hours per week with benefits. Send resume with cover letter to hr@austinpcc.org EOE.

Bilingual Tech Support (French & German) (North Austin)

2009-11-04T12:51:56-06:00

Hawkins Personnel Group has been in business for over 30 years. We specialize in temp, temp to hire and direct hire positions. Currently one of our clients located in North Austin is looking to hire 3 French and 2 German speaking candidates to provide technical support in a call center environment. Candidates must have

Required Skills
- Demonstrated written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.
- Demonstrated clear verbal communication skills defined as the ability to speak clearly in English and educate or guide customers of all technical skill levels, through support interfaces and troubleshooting processes.
- Demonstrated customer service skills defined as the ability to probe and identify customer need, inform the customer through the support process, quickly resolve customer issues and empathize and / or diffuse potential escalated customer complaints. An ability to control a support conversation while matching the customer�s sense of urgency is vital.
- Demonstrated problem solving skills defined as the ability to think logically, identify customer need and resolutions that meet those needs.
- Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time.
- 2 years Technical Support experience in call center required, Enterprise experience preferred.
- Strong technical background in SMTP, DNS and networking.
- Experience with MS Office Applications and industry standard Internet browsers.

Preferred Skills:
- Knowledge and experience with Microsoft Operating Systems (Windows Server 2000/2003, XP and Vista).
- Knowledge or experience with Microsoft Exchange, Outlook (2000, 2002, 2003, 2007) and other Messaging Clients (POP3/IMAP/SMTP).
- Ability to collaborate technically with other groups.
- Skills/Knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.

Pay rate: $10.00 during training & $13.50 after training
Number of agents: 5 (3 French and 2 German bilingual)
Backups: 1 French & 1 German
Start date: 11/30/09
Training: 11/30 to 12/11; 8am-5pm
Contract to Hire
Hours of Operation: Monday � Friday, 7:00 AM to 4:00 PM (this may be altered slightly up or down, but should not result in an overnight or late evening shift)

French and German agents will be responsible for English support.

UI Support Engineer-Bazaarvoice (Austin, Texas)

2009-11-04T10:49:05-06:00

Description

UI Support Engineer

Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Technical Services Manager

About this position
The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The UI Support Engineer role is responsible for front-end enhancements, including feature implementation, front-end change requests, and browser compatibility fixes. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high � candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.

Job Requirements
The ideal UI Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:

Bachelors degree or equivalent experience and certifications
Passion for front-end development.
http://www.bazaarvoice.com/culture.html. Know them.
Internet/e-commerce industry experience or self-research on it
Advanced HTML and CSS skills
Knowledge of SQL and database design concepts
Experience with Firefox development tools & debugging
Experience using version control and issue tracking systems (Salesforce.com experience is a plus)
Strong client communication skills
Experience using version control and issue tracking systems
Authorization to work in the U.S.

PLEASE APPLY AT: http://www.jobvite.com/j/?cj=oLBdVfwe&s=Craigslist

Experienced Field Service Engineer wanted (Dayton, Oh)

2009-11-04T08:03:17-06:00

STRATACACHE is hiring a Field Systems Engineer to provide sales and field project support for STRATACACHE core technologies�ActiVia for Media, OmniCast and SuperLumin. This position is based out of our Dayton, Ohio corporate headquarters. It includes significant travel (40-50%) in the U.S. and Canada to support large customer projects and major accounts. Applicants need to be able to show significant, relevant systems engineering and sales support experience for software and network appliance products. A favorable candidate must be capable of both highly technical interaction and polished product sales support. This position requires a refined, highly motivated and personable individual capable of working professionally, efficiently and productively in a rapidly growing company in rapidly growing market segments.

Product Description:
STRATACACHE's ActiVia for Media is a highly optimized solution for retail digital marketing that manages the entire digital signage lifecycle for multi-layered playlist creation, distribution, audience measurement and monitoring of large-scale digital signage networks. ActiVia is massively scalable and capable of managing networks containing up to 250,000 concurrent media devices.
ActiVia combines STRATACACHE's patented content delivery platform with state-of-the-art digital media technology. ActiVia can be purchased as a customer-deployed solution, through a Software as a Service (SaaS) arrangement, or as a managed service via STRATACACHE or STRATACACHE partners worldwide.
STRATACACHE�s SuperLumin product represents the latest generation of award-winning caching, content acceleration and application acceleration software provided by STRATACACHE, the leader in advanced content and application technology and media distribution products.
STRATACACHE�s OmniCast product line is an industrial-strength distribution engine, powerful enough to deliver any kind of content to as many as 100,000 concurrent endpoints at up to 500Mb/s no matter where they are located. For years, OmniCast has been the content delivery solution of choice for some of the largest enterprises across the globe, providing customers with reliable, efficient, and cost-effective distribution.

Responsibilities:
� Engineering-level support of customer applications and demos
� Field sales support, sales technical interface for pre-sales opportunities
� Project implementation planning and customization definition
� Major account technical support, integration and upgrade assistance
� Interact with support and development teams for product enhancements
� Assist in project troubleshooting and designing implementation tests

Requirements:
� 5+ years in advanced software systems engineering and support
� Ability to communicate and interface with customers in a professional manner
� SIGNIFICANT knowledge of Linux and Windows operating systems
� Ability to travel and work remotely from project sites as necessary
� Excellent written and verbal communication skills
� Ability to work in a team environment and design/implement solutions
� BS or MS in Computer Science or equivalent

Salary and Benefits:
An above market salary and benefits package is available commensurate with abilities and experience. Please send resume, salary history, prior project samples and at least 3 references for contact to jobs@stratacache.com.

MIS Engineer/Support Technician (Austin (West Lake))

2009-11-03T15:17:31-06:00

Job Opening Location
West Lake Area
Austin, Texas 78746

Department
Information Technologies

Title
MIS Engineer/Support Technician

General Description
This is an excellent opportunity to be part of a dynamic, hardworking team in a company expanding internationally. This position will have specific responsibilities and ownership in a complex IT environment. The environment includes Tier IV, and Tier II data centers as well as proprietary applications managed remotely in Tier IV datacenters. Although the job is somewhat entry level experience will be required.

Duties will consist of end user MIS support, network management, system monitoring, backup process and 24X7 on-call support of proprietary applications. This position will be part of a small focused IT group supporting the company��s internal operations and production customers. An individual who takes ownership of their responsibilities and has a great desire to learn will fit well into this group.

Various Tasks/Preferred knowledge:

Help maintain a Cisco infrastructure, Windows OS, as well as key Linux & SUN based systems.
Be part of a team providing level 1 and 2 support to production level clients on a 24 X 7 on-call basis.
Be part of team providing general NOC services to all customers
Medium level Oracle and SQL skills
Properly manage the ticketing system.
Provide QA support for new versions of software released.
MIS support of end users local systems and traveling issues.
Own the non-production backup and restore operations for the Development and QA environments.
Help support the Cisco VOIP phone system via outsourced CCIE support
Support the Cisco network infrastructure �V general functions: backup, monitoring, basic configuration
Support/maintain/configure the B2B VPN connections.
Inventory control and asset maintenance
Monitor customer environments.
Create technical documentation of events and processes.
Coordinate scheduled application or server maintenance with client.
Maintain the support queue.
Serve as first point of contact for Pointserve client support issues.
Direct non-first level support issues to appropriate parties.
Create and fill in tickets for all in coming calls.
Verify server application processes are running and running in a healthy state.
Document monitored process states.
Take appropriate action as defined in the Support Database to resolve issues.
Run minor level SQL scripts. (SQL queries are needed to determine statuses on queues or to resolve an issue)
Maintain Development queue on known defects which have not been fixed or have not had a patch released to the client.
Maintain Professional Services queue for issues reported but not resolved or addressable by first-level support.
Call client for resolution confirmation
Provide timely reports on support matrixes and stats.
Keep support procedures updated.
Escalate non-resolved issues according to defined procedure.

Skills: Cisco, (CCNA desirable but not mandatory), Microsoft, Server configuration and deployment, entry level Java knowledge desirable. Minimal Oracle/Microsoft SQL Server knowledge mandatory.

4 year degree from an accredited college is required for consideration. 2 years experience in a datacenter environment preffered.

Benefits include: Health, Dental, Paid Vacation, Professional Office Environment and more.

Implementation Specialist (NW Austin)

2009-11-03T13:57:08-06:00

TOPAZ Technologies is an established leader in the development and support of software solutions for medical research. The company has a solid foundation of clients including leaders in the pharmaceutical, biotech, university, government, and private research organizations. TOPAZ is privately owned and offers excellent benefits to employees. Recognized as one of the "50 Fastest Growing Companies in Austin" by the Austin Business Journal.

Responsibilities
The Implementation Specialist will work closely with medical research industry clients and the TOPAZ implementation team to provide Enterprise Software implementation and project management solutions for our customers. Responsibilities include business process analysis, requirements gathering, software configuration, implementation and training. On-site client engagements will be required with a minimum of 60% travel.

Requirements
* At least three years experience in software implementation and training.

* Experience in business process analysis and requirements gathering preferred.

* Some experience in project management a plus.

* Knowledge of Enterprise Software training and support

* Excellent communication and client relationship skills are required

* Strong attention to accuracy and detail with demonstrated troubleshooting and problem-solving skills

* Ability to work in a fast paced environment with a flexible and positive attitude

* Ability to travel a minimum of 60%.

Solutions Specialist/Consultant (Texas)

2009-11-02T11:00:38-06:00

Requirements

An exciting key position of Solution Specialist has arisen to help bridge the gap between pre-sales and post-sales by providing support to Ringdale's internal sales force, pre-sales force, as well as external VARs, OEMs and end users.

The ideal candidate will be self motivated with proven work experience within the IT support sector, knowledge of both Windows based operating system and Ethernet networks is essential.

The position involves customer communication, which must be of excellent quality, both at customer facing meetings and via the telephone. The role will also offer the opportunity to assist in the implementation of these solutions into customer site(s), therefore, a smart appearance and polite mannor is also essential.

The position requires an element of initiative within day to day activities ranging from project and time management as well as knowing the right time to escalate any issues as and when they arise to the appropriate management level. The candidate needs to be willing to learn new skills and face new challenges which are discovered head on.

The position will require the candidate to learn Ringdale key product areas gaining a good understanding of all complementary products within Ringdale product portfolio, quickly.

Optional Requirements

* Understanding of Windows printing
* Understanding of Apple Macintosh, AS/400, LINUX, UNIX printing
* Understanding of Apple Macintosh, LINU/UNIX operating systems
* Understanding of Microsoft SQL Server
* A good grasp of Microsoft Visio
* Understanding of Token Ring networks
* Technical writing (e.g. competently put together customer specific technical material as well as working with marketing departments to produce technically accurate literature)

Vital candidate attributes include all or most of the following:

* Good Communication skills
* Microsoft Windows (95/98/ME/NT/2000/XP/2003)
* Microsoft Office (Word/Excel/PowerPoint)

Optional Skills

* Microsoft Office (Visio)
* Microsoft SQL Server administration
* Microsoft Windows Cluster administration
* Technical writing (e.g. competently put together customer specific technical material as well as working with marketing departments to produce technically accurate literature)

To apply, please send the following:-

* Up to date CV
* Current salary requirements (applications without these will take longer to turn around)
* Any additional information that will assist your application

Thank you for your interest.

Support Analyst-Bazaarvoice (Austin, Texas)

2009-11-02T09:44:06-06:00

Description

Support Analyst

Bazzarvoice is looking for a Support Analyst to join our team. Support Analysts have a unique role in that they keep our organization running smoothly, dealing with technical quirks and problems as they arise.

The ideal candidate is someone who is technically curious and motivated by customer success. Ideally, this role is a launching pad for someone who is interested in doing more technical development. It�s the perfect opportunity to learn about our products, develop your client facing skills, and also grow your technical skill set. Bazaarvoice is growing rapidly; it is a great time to join our team (the grass really is greener over here).

The candidate we are seeking is someone who can think quickly on their feet, adept at working around traditional parameters to develop solutions for our technical problems. A track record demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Bazaarvoice is looking for a candidate with a technical background (either real world or internship) who has 1-2 years of experience in help-desk support, web development and other technical support roles

Experience in trouble shooting and debugging are crucial

Working knowledge of My SQL and Firebug are required

Client facing experience is a plus

Knowledge of CSS, HTML and XML are CRUCIAL

The ability to investigate code is preferred and encouraged

In order to successful, we feel the applicant should possess a CIS or MIS degree

Please look at our website, www.bazaarvoice.com, and familiarize yourself with our 5 Stars of culture. They are the true backbone of our organization as we continue to grow.

PLEASE APPLY AT: http://www.jobvite.com/j/?cj=o3RdVfwM&s=Craigslist

IT Generalist (Salado, TX)

2009-10-30T21:48:24-05:00

Publishing company, located in Salado, north of Austin, is seeking an IT Generalist. Our products are well established and used in the industry and we are posed to grow.

Required Skills

Experience with FoxPro-like tools for importing data into relations databases.
Knowledgeable with Windows, Mac, and Unix Environments.
Able to write Unix scripts.
Team player with excellent verbal and written communication skills.
Positive can-do attitude, proactive.
Willing to work off hours as needed to deploy product to customers.
Able to learn products quickly and handle help desk calls as needed.
Strong desire to learn and grow with a company.
Able to prioritize and handle multiple concurrent deployments / support requests.
Excellent troubleshooting and problem-solving ability

Preferred Skills

Prior customer service experience in IT preferred
Windows server and network administration skills
Knowledge of relational database principles

Educational Experience and Requirements:

Bachelor's degree (or higher) is a plus

Please provide a list of three professional references.

This is a full-time, permanent position.
Excellent benefits including health insurance, dental insurance, 401K plan.

Windows Level 2 Support Engineer (Austin area)

2009-10-30T16:58:17-05:00

A well established software company located in the Austin area is seeking an IT / Windows Level 2 Support Engineer to add to their team.

To qualify for this Direct Hire position, you must have Windows systems administration/network administartion background w/a min of 5-7 years , 5 yrs of Active Directory experience and a very strong customer service attitude. Support will be done via phone and email.

In this position you will be responsible for trying out new and existing technologies, resolving cable and routing issues, training others in admin functions, consulting, creating and maintaining a technical support "knowledge base," and solving technical problems.

Pay - Salary $65K+, great benefits package

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=49964&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.
If you have questions concerning this position, please contact Deborah Nicolas by email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Search Engine Evaluator � English / Persian / Farsi / Chinese (Work from home)

2009-10-29T19:48:34-05:00

Six month independent contractor position. This position is restricted to residents of the United States.

Leapforce is looking for highly educated individuals for an exciting work from home opportunity. Applicants must be self motivated and internet savvy. This is an opportunity to help evaluate and improve search engine results for one of the world's largest internet search engine companies.

We are currently hiring evaluators who can read and write one of the following languages:

*English
*Persian / Farsi
*Chinese (Simplified)

Search Engine Evaluators will need to combine a passion for analysis, understanding of various online research tools. Applicants must be detail orientated and have a broad range of interests.

Ideal Search Engine Evaluators will possess the following skills:

* Have in-depth, up-to-date familiarity with American social culture, media, and web culture
* Excellent comprehension and written communication skills in English
* Broad range of interests, with specific areas of expertise a plus
* University degree or equivalent experience (degrees in-progress are acceptable). Advanced degrees a plus
* Excellent web research skills and analytical abilities
* Ability to work independently under minimal supervision
* Possess a high speed internet connection (DSL, Cable Modem, etc.)

Search Engine Evaluators provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques.

All candidates are required to take and pass a two-part qualification exam before becoming a Search Engine Evaluator. Part 1 of the exam contains 24 theory based questions. Part 2 of the exam contains 150 simulated evaluation tasks. Supplied study materials can be used during both parts of the exam.

Please Note: We are unable to offer more than one Search Engine Evaluator position per household.

To apply for this position, please visit http://www.leapforceathome.com

About Leapforce, Inc.

Technical Support Specialist I (1708 Guadalupe, Austin, Texas)

2009-10-29T14:43:44-05:00

Job Summary
Provides half-time technical assistance to individuals accessing various Enspire online learning applications. The work schedule may be flexible to accommodate class schedules. Other duties may be assigned as required.

Essential Duties and Responsibilities
� Provide client support and technical issue resolution via phone and email
� Document issue resolution
� Obtain general understanding of operating system and application operations related to Enspire offered services
� Identify and correct or advise on operational issues in client computer systems
� Perform creation of new accounts using Enspire software tools

The Ideal candidate will also possess the following skills
� Excellent English communication (oral and written), interpersonal, organizational, and presentation skills
� Mathematical ability to calculate figures and amounts
� Able to work independently and efficiently to address all current and email/voicemail help desk requests during shift
� Self motivated, detail-oriented, and organized
� Experience with Windows and Mac OSX operating systems and basic internet connectivity issues
� Familiarity with common internet browsers (Internet Explorer, Mozilla Firefox, Safari, etc.)
� Proficient in Microsoft Office applications
� Typing proficiency: 40-60 wpm

Education and/or Experience
Currently enrolled UT student preferred

Work Environment
Place of work will be Enspire�s offices at 1708 Guadalupe St, Austin, TX 78701-1215. Free parking is provided if necessary. Learn more about us by visiting www.enspire.com

PeopleSoft Business Analyst (Austin )

2009-10-29T09:07:13-05:00

A national Health Care company based in Austin, TX has an open position for a HCRM PeopleSoft Business Analyst.

Essential Duties and Responsibilities Include the following:
* Identify functional requirements.
* Experience in implementations, working closely with departments to identify and document functional requirements.
* Recommend changes in system applications and business processes and recommend process improvement where appropriate as well as documentation of those processes.
* Develop reports for one time analysis and on-going use across functional systems.
* Work closely with technical team to ensure the system solution meets the documented requirements.
* Develop and implement testing plans to ensure the system meets end-user requirements.
* Assist in project planning activities and implementations of new modules for PeopleSoft.
* Provide support of applications.
* Develop training materials and train others on Peoplesoft.

Requirements:
* Bachelor degree (required)
* 5 years experience as PeopleSoft Business Analyst for HR, Payroll, and Benefit Administration
* Experience with PS Query and Security
* Ability to work in a fast paced constantly evolving workplace
* Excellent communication, organizational, written and presentation skills
* Ability to interact professionally with a diverse group of executives, managers, and customers

Qualified candidates that have experience in HR/Payroll and Benefit Administration should apply online at www.girling.com

E.O.E./M.F.D.V.

Tier I � Data Technician (Austin Texas)

2009-10-28T20:33:27-05:00

DEPARTMENT: Technical Support Center � Austin Texas
POSITION SUMMARY:
The primary responsibility of the Technician I is to provide customer focused technical support and excellent customer service to customers. Responsibilities include processing customer trouble reports, updating account 3 journals, generating follow ups and trouble tickets, and providing accurate information to the Tier 2 & support technicians. This position requires a consistent positive attitude, active listening, a professional presentation and mature communication skills. The Technician 1 will be responsible for identifying and resolving layer I trouble issues; utilizing available support tools and leveraging effective communication skills. This position requires the ability to manage large inbound/ call volume, update trouble tickets, special assignments and projects.

KEY JOB RESPONSIBILITIES/DUTIES:
Requires excellent multitasking skills and the ability to perform day-to-day activities with minimal supervision with close attention to detail.
Must demonstrate ability to perform basic trouble isolation and resolution within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 circuits.

Knowledge must include, but is not limited to, working with LEC**s, IXC**s, vendors, internal departments, and customers to troubleshoot and isolate facility based customer and network related troubles.
Monitor customer and network alarms and take appropriate actions to proactively resolve troubles.
Utilize the trouble ticketing system to document all activities and actions as they happen.
Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames.
Three plus years of maintenance center or Network Operations experience required
Comprehensive knowledge and troubleshooting skills of layer 1 services and features.
Experience with local/remote physical layer testing standards for DS0**s & DS1**s
Proficiency with Microsoft Word, Excel, Access
Working knowledge of low and high speed circuit installation specifications.
Working knowledge of soft switch technology and utilization within a networking environment.
Manage an automated work queue.
Document issues and resolutions.
Adhere to all company policies and procedures.
Work with outside agencies as required.
Effectively communicate about products and services.
Ability to effectively and accurately communicate with customers regarding accounts.
Exercise sound business judgment when solving customer complaints, problems and disputes.

POSITION REQUIREMENTS:
Demonstrated ability of Tier 1 job functions.
Strong attention to detail.
Ability to embrace and adjust to change.
Must be comfortable with, and passionate about, providing an excellent experience for our customers. This person really must convey to customers that we care about them and take care of them.
Prior telecommunications experienced required.
Exceptional time management and organization skills.
Strong interpersonal, negotiation, and oral presentation skills.
Demonstrated proficiency in CostGuard, Prepaid Online, IMA, Microsoft Word and Excel.
Ability to work in a fast paced environment with a �can-do� attitude.
Must be a self-starter and comfortable with a faced paced, dynamic team environment. Must be a solution oriented individual, dedicated to solving problems.

KEY PERFORMANCE INDICATORS:
Handle 30-65 inbound calls daily.
Resolve trouble tickets within 8 hours.
Resolve customer complaints via mail, email or phone.
Maintain ticket queue, opening and closing tickets daily.

Software/Silicon Validation Tester (Austin area)

2009-10-28T16:29:56-05:00

A High Tech company located in the Austin area is seeking a Software/Silicon Validation Tester to add to their team.

To qualify for this Temp to Hire position, you must have 2+ years experience in software testing or silicon validation , knowledge in scripting languages PERL and PHP , and an Associates Degree or BS in Electrical Engineering or Computer Science . USB testing protocol and USB-IF test methodology , and embedded software testing are highly preferred.

In this position you will be responsible for developing test cases for validation of silicon and software, developing test plans, executing test cases per test plan, triaging on test failures, analyzing and documenting results from testing, and reporting on project status.

Pay - $13+hr

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=49977&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.
If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Job Reference #: 39-49977-9DN36

Technical Support Analyst (Austin, TX)

2009-10-27T10:58:13-05:00

GENERAL SUMMARY OF DUTIES:

The Technical Support Analyst will be responsible for ongoing support of multiple MPV products and backend systems. As a Support Analyst, the candidate will be expected to maintain multiple ongoing external dialogs with MPV client end users as well as internal dialogs with the engineering, integration, and account management teams. MPV products are primarily targeted at medium to large medical practices and academic centers. Therefore, experience with practice management systems of these types of businesses is desirable. Experience in Misys PM, Misys Vision, Epic, GE Centricity or other PMS systems is highly desirable. Also included is detailed analysis of daily medical claim data. Experience in researching text data, XML, HCFA 1500, 837/835, and in the various internet transfer protocols used to transfer this data will be considered a plus. Minimal travel will be required.

ESSENTIAL FUNCTIONS:
� Troubleshooting client issues regarding their data and working with development to correct the logic used to load claims into the database.
� Troubleshooting reasons for daily data not being received from client systems using debug skills and accessing computer systems via various VPN solutions.
� Responsible for enabling secure, daily, transfers of client claims data from the customer site to the MPV data center.
� Responsible for client support duties, such as data arriving and handling support tickets about data integrity.
� Accepts initial incoming client calls for support.
� Familiarity with incident tracking systems used to log external and internal activity.
� Assigns, categorizes, and prioritizes support tickets as needed.
� Researches client issues and redirects to the appropriate MPV resource when necessary.
� Develop policies and procedures for client support.

EDUCATION: Bachelors degree or greater in related field, or equivalent education and experience.

EXPERIENCE/SKILLS:
� Minimum of 3 years experience working directly with customers or end users.
� Strong interpersonal and communication skills, independent problem solving, and self-direction are critical.
� A strong desire to interface with end users at various levels of experience on a daily bases.
� A proven ability to take end user questions and problems, perform detailed analysis, and communicate the issues in an actionable way to highly technical developers and integration engineers.
� Proven ability to work with integration and account management teams to prioritize work items and deliver meaningful status to clients.
� Some knowledge of system administration of Microsoft and UNIX operating systems; for example, product installation, internet connectivity debugging, fundamentals of security and installing third-party software.
� Ability to program in an administrative language (Perl or shell).
� Experience using relational and non-relational databases.
� Experience using SQL to verify activity in a database.
� Familiarity with XML.
� Experience with TCP/IP and ability to troubleshoot basic network problems.
� Experience in technical support or billing management of medical practice management systems, preferably IDX, Misys, Medical Manager or GE Medical Systems.
� Experience working for Payor Contracting and/or Provider Relations.
� Knowledge of Networks, IPAs, MSO, PCP and Contract affiliations that pertain to client specific contract codes.
� Works well in a team oriented structure to achieve goals.

ENVIRONMENTAL/WORKING CONDITIONS:
� Normal busy office environment.
� Occasional evening or weekend work.

Hardware Tester (Cisco Exp Preferred) (Mopac & Braker)

2009-10-27T10:40:52-05:00

Looking for individual to test computer equipment such as routers, switches, servers, etc. Experience with Cisco equipment is preferred but will consider individual with proven ability to learn and technical background.

Please provide resume with detailed information addressing type of equipment you have worked with in the past.

Sr. Functional Test Development Engineer (North Austin)

2009-10-26T15:43:13-05:00

Sr. Functional Test Development Engineer

Bigfoot Networks is looking to hire an experienced Functional Test Development Engineer. This position will be tasked with improving an existing product tester, developing similar test suites for new products, and creating test automation scripts that will be used to test the software quality of products. The successful applicant must be interested in working on hardware and manufacturing test scripts in addition to system administration.
The ideal candidate is very analytical, can work with large groups of engineers, and can write bug reports effectively. A perfect candidate understands the need for process in filing and managing bug databases, and is technical enough to understand complex hardware/software issues. Knowledge and ability in writing Test Scripts in Python is required.

Responsibilities:
� Write Test Scripts in Python for Manufacturing Test and Internal Test, as well as Software Test Cases.
� Work with hardware engineers to make manufacturing scripts that determine root cause of failure at Functional Test.
� Strong understanding of database structures, especially SQL.
� Analyze, categorize, reproduce, and file incoming �problems� into �reproducible bugs� into a database system.
� Develop and implement consistent performance benchmarking and statistical analysis across product versions and between products (such as Xeno Pro vs. other Network Cards).
� Assist in Beta testing (customer facing) test programs, feedback collection and tracking, and analysis of results.
� Work with engineers to reproduce, root-cause, and fix or work-around all bugs.
� Provide expert assistance for customer technical support issues (Level 3) to customers in all regions.

Our Ideal Candidate:
� BS in Engineering or Associates degree plus equivalent experience
� 4+ years experience of relevant experience
� Able to work well in small groups and lead teams at the project level.
� Willingness to learn new things and contribute new ideas.
� Ability to communicate with customers. (customer facing)
� Experience with Windows operating systems (XP, Vista)
� Knowledge in TCP/UDP/ICMP/Ethernet
� Experience working with partners in Asia

Personal Skills and Abilities:
� Passion for online gaming or leading edge PC technologies
� Ability to think creatively and confidently voice your opinions
� Desire to work with both hardware and software products
� Proactive and positive mindset.

Salary: Competitive

Technical Support Engineer (Austin, TX)

2009-10-26T10:07:13-05:00

Technical Support Engineer

Technical Support Engineer position is one to provide aid in resolving complex customer issues. In this role, you will work closely with new and existing customers, upper management, and current technical support staff to provide experienced level of support to our customers.

Tasks essential to this position include:

To provide a high level of customer satisfaction
Troubleshoot incoming customer issues through email, phone, and/or web client
Work directly with support staff and upper management to provide resolutions to customer issues
Expand product knowledge through training, either on-site and/or in our training facility
Follow all current and future processes that are essential to customer satisfaction

Required Experience & Skills:

1-3 years of technical/customer support experience
3-5 years AutoCAD detailing work experience
Knowledge of Microsoft Dynamics 4.0 CRM a plus
Excellent communication skills both written and verbal
Firm ability to logically brainstorm in the problem solving process
Knowledge of Duct and Mechanical Industrial Standards a major plus
Ability to work in a small, fast-paced environment

Compensation: competitive pay (DOE), generous on-site training day compensation, company expense account, 401K and employee health plan

GAME SUPPORT MANAGER - Online Games (North Austin)

2009-10-23T23:02:19-05:00

NCsoft West, the U.S. branch of NCsoft, the world�s largest independent developer and publisher of online computer games is looking for a talented Game Support Manager for its North Austin office.

This person manages a staff of in-game Customer Service Representatives who support multiple MMORPG products to ensure that customers are retained, satisfied and that their needs are fulfilled. The Game Support Manager is responsible for designing and implementing improved process or operational policies and recommends changes to products or services to fulfill customer needs.

Job Functions
� Support and mentor Game Master staff regarding policy and procedure.
� Prioritize daily operational tasks required to ensure efficiency and effectiveness.
� Responsible for maintaining an effective schedule for the team.
� Work closely with development team and QA staff to identify and solve current in-game issues in an effort to improve efficiency.
� Work closely with community team to properly inform customers of the current known issues and their status.
� Provide metrics analysis and reporting to management.

Requirements
� Bachelor�s degree and 5+ years experience in MMORPG Support or related applicable experience
� Previous experience leading a team
� Strong written and verbal communication skills
� Familiarity with standard practices and procedures in the MMORPG Support field
� Familiarity with PC gaming and multiplayer online gaming including experience with the current generation MMO titles
� Ability to analyze situations and provide strategic direction for the team
� Ability to handle high stress situations and manage irate customers
� Schedule flexibility

A casual work environment, comprehensive benefits and competitive salary are all part of the package. To apply for this position or to see other NCWest opportunities, visit our jobs website at: http://www.plaync.com/us/jobs/ EOE

About NCsoft West
NCsoft West is headquartered in Seattle, WA and is a wholly-owned subsidiary of Korea-based NCsoft Corporation. With its own development and publishing offices in Texas, California and Washington, NCsoft West also works with other NCsoft subsidiaries and third party developers throughout North America to develop and publish innovative online entertainment software products. The company has successfully launched multiple online titles in the last several years and continues to support its franchises, which include Lineage�/Lineage II, City of Heroes/City of Villains�, Guild Wars�/Guild Wars Factions�/Guild Wars Nightfall�/Guild Wars: Eye of the North�, and following massive success in Asia, the company released the year�s biggest massively multiplayer online (MMO) game, Aion�, in Europe and North America. More information about NCsoft West can be found at http://www.plaync.com.

Senior Systems Administrator (Austin, Texas)

2009-10-23T19:37:39-05:00

GENERAL DESCRIPTION: Provides leadership in the management of the day-to-day operations of the IT Support Services Department in an engineering, construction, software development environment supported by LAN/WAN servers and VPN tunnels to remote sites; includes allocation of resources to ensure that streamlined operations of the department is in alignment with the business objectives of the organization.

ESSENTIAL FUNCTIONS:
-Lead IT Support Systems Services Department in operational and strategic planning, includes fostering innovation, planning projects, organizing and negotiating the allocation of resources.
-Manage the development, monitoring, maintenance, upgrade and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals; includes managing and supporting secure VPNs.
-Assess current and future needs and develops new or modifies exisiting systems to enhance responsiveness and effectiveness; includes ensuring that all staff have the necessary resources to complete business processes.
-Participate in interdepartmental and multi-disciplinary groups, meetings or committees to ensure that the department services are effectively integrated into the organization's mission and values.
-Work with multiple agencies to define business and systems requirements for new technology implementations.
-Manage projects; ensuring that they are on schedule and within budget.
-Assist with financial aspects of the department; includes purchasing, budgeting and budget review.
-Conduct research on potential technology solutions in support of procurement efforts.
-Develop, document and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
-Negotiate and administer vendor, oursource and consultant contracts, as well as, service agreements.
-Maintain network security authentication including IP telephony security, application security, event investigations and compliance enforcement.
-Perform or assist with troubleshooting and diagnosing problems; correct or assist with correcting problems; perform systems backups and recovery procedures.
-Administer secure links with public key encryption, anti-virus, user authentication and intrusion detection.
-Monitor and manage system resources, including CPU usage, disk usage and tape backup systems; includes monitoring and managing response times to maintain operation efficiency.

OTHER DUTIES:
-Keep current with new security and network monitoring technologies, applicable laws and regulations.
-Perform related duteis as assigned.

EDUCATION REQUIRED:
-Four-year degree from an accredited college or university with major course work in the field of computer science or related discipline. One year of related experience may be substituted for each year of college on a year for year basis.

EXPERIENCE REQUIRED:
-At least two years additional years of related work experience including experience working with Windows Server 2003 and Exchange Server.
-Experience with the following hardware technologies: Compaq, HP, Cisco, Dell and IBM.

KNOWLEDGE, SKILLS AND ABILITIES RQUIRED:
-Knowledge of the following software technologies: Veritas, Windows XP, 2000 and NT
-Strong technical knowledge of network architecture and PC operating systems; including the principles and methods of systems administration and techniques and installation, maintenance; as well as, troubleshooting of network hardware and software.
-Strong technical knowledge of current network hardware, protocols and standards.
-Excellent written and verbal communication skills; including ability to read and interpret documents such as computer documentation, technical instructions and procedures manuals; ability to write business reports and correspondence.
-Ability to calculate figures and amounts such as discounts, interest, commissions, porportions, percentages, area, circumference and volume.
-Ability to troubleshoot and diagnose problems; includes collecting data, establishing facts, drawing valid conclusions and taking appropriate corrective action with little or no assistance.
-Ability to use logic and analysis to identify flaws in security measures and to identify potential enhancements to correct them.
-Ability to demonstrate leadership and foster a collaborative team approach.
-Ability to interact well with staff and management providing consultation and expert advice; includes ability to maintain effective working relationships.
-Ability to work independently and demonstrate initiative.
-Ability and willingness to place a high priority on establishing and maintaining "customer service focus" throughout assigned operations.

QUALIFICATIONS PREFERRED:
-Experience managing WAN/LAN, multiple sites connected via VPN tunnels and remote access.
-SAN/NAS experience.
-Familiarity with IIS, Oracle, SQL Server, Solaris and Linux.
-Disaster recovery planning and testing experience.
-Sense of humor appreciated.

Systems Administrator (Austin, Texas)

2009-10-23T18:03:08-05:00

GENERAL DESCRIPTION: Provides day-to-day IT support in an engineering office environment usting LAN/WAN servers and VPN tunnels to support remote sites.

ESSENTIAL FUNCTIONS:
-Provide monitoring, maintenance, upgrade and support of all project workstations; includes support for related hardware and software.
-Assess current and future needs; develop new or modify existing systems to enhance responsiveness and effectiveness; includes ensuring that all staff have the necessary resources to complete business processes.
-Participate in/on interdepartmental and multi-disciplinary groups, meetings or committees to ensure that the department services are effectively integrated into the organization's mission and values.
-Assist with financial aspects of the department, including purchasing, budgeting and budget review.
-Conduct research on potential technology solutions in support of procurement efforts.
-Assist in the development, documentation and implementation of IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
-Assist with maintenance of network security authentication including IP telephony security, application security, event investigations and compliance enforcement.
-Perform or assists with troubleshooting and diagnosing problems; correct or assist with correcting problems; perform systems backups and recovery procedures.
-Monitor and manage system resources, including CPU usage, disk usage and tape backup systems; includes monitoring and managing response times to maintain operation efficiency.

OTHER DUTIES:
-Keep current with new security and network monitoring technologies, applicable laws and regulations.
-Perform related duties as assigned.

EDUCATION REQUIRED:
-Two-year degree from an accredited college or university with major course work in the field of computer science or related discipline. One year of related experience may be substituted for each year of college on a year for year basis.

EXPERIENCE REQUIRED:
-At least one addiitonal year of related work experience including experience working with Windows XP workstations.
-Experience with the following hardware technologies: Compaq, HP, and Dell.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
-Knowledge of Windows ZP software.
-Strong technical knowledge of PC operating systems; including the principles and methods of systems administration and techniques and the installation, maintenance and troubleshooting of workstation hardware and software.
-Strong technical knowledge of current network hardware, protocols and standards.
-Excellent written and verbal communication skills; including ability to read and interpret documents such as computer documentation, technical instructions and procedures manuals; ability to write business reports and correspondence.
-Ability to calculate figures and amounts such as discounts, interest, commissions, porportions, percentages, area, circumference and volume.
-Ability to troubleshoot and diagnose problems; includes collecting data, establishing facts, drawing valid conclusions and taking appropriate corrective action with little or no assistance.
-Ability to use logic and analysis to identify flaws in security measures and to identify potential enchancements to correct them.
-Ability and willingess to partcipate in a collaborative team approach.
-Ability to interact well with staff and management providing consultation and expert advice; includes ability to maintain effective working relationships.
-Ability to work independently and demonstrate initiative.
-Ability and willingness to place a high priority on establishing and maintaining "customer service focus" throughout assigned operations.

QUALIFICATIONS PREFERRED:
-Experience maintaining WAN/LAN and multiple sites connected via VPN tunnels and remote access.
-Familiarity with IIS, Windows Server 2003, SQL Server and Linux.
-Experience with Backup Exec.
-Sense of humor appreciated

Desktop Support/Website Support (Austin )

2009-10-23T17:39:49-05:00

We need help. I am not even sure what title to give this job so let me describe our needs. We need someone who can help us with our desktops (45) and tablet(11) needs for our 3 locations. I am currently using a company that provides all our support but would like to leave the network support and bring this part in-house. I am not sure what the skill level is, but am looking for someone with proven work history, that I can verify hands-on, desk side, experience troubleshooting PC issues. Experience with Microsoft Windows Server and Active Directory or Exchange. Knowledge of Cisco equipment and configurations and fax servers would be great. Hope I wrote that correctly) We also need someone who can help us maintain our website. Keep it �fresh� with new content etc. If you are artistically inclined and would like to help with newsletters, postcards etc, that would be added work.

Since this is a new position with our company, I am not sure how many hours it would be, but believe this is a part time job for now. If you are interested please respond to this ad. All inquires will be keep confidential.

Information Security Analyst (Texas State University - San Marcos)

2009-10-23T14:19:11-05:00

Information Security Analyst
Job Number: 2010056

For a detailed description of this position visit https://jobs.hr.txstate.edu, call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340. Only electronic applications accepted. Texas State is an EOE and a member of the Texas State University System.

Copyright ©2009 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

IT Network Administrator (North Austin 78728)

2009-10-23T09:56:41-05:00

Austin Company searching for the right technical addition to our team. The role supports both Austin and San Antonio facilities.
Please only submit your resume if you meet the following requirements. Interviews will be held week of October 26th.

MUST have verified Novell NetWare and GroupWise experience.
*********************************************************************************************************************
Must have the following verifiable certifications,
Novell CNE 6.x
Microsoft MCSE 2003
Microsoft Server 2008 MCITP
Cisco CCNA
A+

Must have the ability and initiative to learn and implement new technologies.

Four years experience as a LAN network administrator in a complex multi-servers environment supporting Novell NetWare, Novell GroupWise, Microsoft Servers, SuSE Linux servers and Cisco PIX/ASA firewalls.

Four years experience supporting LAN and WAN networks consisting of multiple subnets. Must be able to create a IP addressing scheme with multiple subnets.

Four years experience of providing day to day support to 100-150 users including remote users.

Four years experience supporting a Squid proxy server. Able to install, configure and troubleshoot SuSE SLES and Squid proxy servers.

Four years experience supporting Novell GroupWise 6.5.

Four years experience supporting BlackBerry devices and a BlackBerry Enterprise Server (BES).

Four years experience supporting and deploying Novell ZenWorks.

Must have experience with Symantec Corporate Anti-Virus Suite or Symantec Endpoint Protection Suite.

Must have experience with Gwava Anti-Spam / Anti-Virus gateways.

Must have experience supporting Microsoft SQL Server 2005 and 2008. Must be able to troubleshoot SQL issues with custom front end and back end databases.

Must be able to administer Nortel BCM-450 and Panasonic PBX's and voicemail systems.

Four years experience in managing and troubleshooting user accounts in both eDirectory and Active Directory.

Manage and maintain servers and desktop product licenses, applications, software distribution and server based applications, administer Antivirus and spyware systems, installation, configuration and setup of servers and end-user training and response.

Must have experience with the following applications, servers and technologies, DNS, IIS and Apache web servers, RDP and terminal services, VPN, DHCP, WINS, TCPIP, SMTP, VLANs, NAT, DMZs, 802.11x, SNMP, etc.

Able to manage and troubleshoot a 4-site WAN, which includes data circuits, phone circuits, and voice over IP, routers, switches and other communications equipment.

Verifiable experience in troubleshooting and resolution of complex servers, network and / or computer problems.

Able to install, configure and troubleshoot software applications.

Four years experience in supporting and troubleshooting Dell Optiplex computers, Latitude laptops and PowerEdge servers.

Four years experience using CA ARCserve backup software.

Willing to work long hours and provide weekend and holiday support.
Requires after hour work to insure network resources are available to end users.
Superior problem-solving and analytical skills.
Must have the ability to work under varying degrees of pressure and uncertainty.
Capability to demonstrate flexibility by embracing change and adapting communication style to multiple situations.
Able to investigate and implement alternate approaches to resolve difficult problems.
Experienced in generating documentation for peers and lesser experienced users.
Must have strong organizational, oral and written communication abilities.
Advance troubleshooting with pro-active problem solving ability and solutions-oriented attitude.
Attention for details and able to handle multiple tasks simultaneously.

Component Level Repair Manager / Senior Repair Technician (Northwest Austin)

2009-10-23T09:48:48-05:00

Responsibilities
Remove and replace BGA components using hot air rework/placement tools
Prepare laptop and desktop motherboard for installation of new BGA modules.
Verify BGA replacement accuracy and possible defects with both microscope and x-ray machine.
Diagnose and troubleshoot various laptop brands and models.
Diagnose and troubleshoot motherboards down to component level with the use of common test equipment (DVM's Oscilloscopes)
Remove and replace regular surface mount and fine pitch components with the use of a solder iron and other rework type tools.
Order repair parts through the company�s online parts ordering system,) and install parts ordered.
Update notes daily (online tracking and reporting system)
Track �incoming and outgoing� WIP
Maintain repair cue daily.
Maintain daily log of all repairs.
Meet daily productivity and quality requirements.
Evaluate product trends, and part requirements.
Requirements:
Must be able to run a BGA/SMT machine
Must be able to set up profiles for BGA/SMT machine
Must be able to run an X-Ray machine
OSHA training classes for X-Ray.
X-Ray Safety Officer
Can read and follow written instructions related to the BGA repair processes
Can read and interpret schematics, blue print and OEM BOM's
Can recognize different components types and identify correct orientation
Level 4 Solder Repair Certified
Must be Proficient in the use of all Windows O/S environments.
Must be able to utilize software diagnosis tools for testing.
Must be able to use Microsoft Outlook for e-mail.
Familiar with ESD precautionary measures.
Must pass background check and drug test.

Not required but helpful:
Familiar with SRT rework (Summit 1000)
Familiar with MLB X-Ray machine�s (NXR-1510)
A+ Certification
OEM Certification(s)

Laptop Component Level Repair Technician (Northwest Austin)

2009-10-23T09:45:06-05:00

Responsibilities:

Diagnose and troubleshoot various laptop brands and models

Diagnose and troubleshoot motherboards down to component level
with the use of common test equipment (DVM�s, Osciloscopes)

Remove and replace defective components with the use of solder iron and other component rework type tools.

Order repair parts through the system

Install part(s) ordered

Test unit after part installation

Burn-in all units requiring a motherboard repair or motherboard replacement

Maintain repair cue daily

Maintain daily log of all repairs

Update the system notes daily

Meet daily productivity and quality requirements

Requirements:

1 or more years of laptop test and repair experience

Can read and interpret schematics, blue prints, OEM BOM�s

Proficient in the use of all Windows O/S environments

Able to utilize software diagnosis tools for testing

Able to use Microsoft Outlook for e-mail

Familiar with ESD Precautionary Measures

Not Required but Helpful:

A+ Certification

HP inkjet Printer repair technician (Northwest Austin)

2009-10-23T09:40:18-05:00

Inkjet printer repair technician specializing in HP inkjet printers.

Must have minimum of 2 years actual repair experience.

Must be able to demonstrate inkjet printer repair knowledge and proficiency.

Call Center Manager and Director (Austin, Houston, San Antonio)

2009-10-23T08:53:16-05:00

Local company seeking an experienced Call Center manager for office locations in Austin, Dallas, San Antonio
The right person will have the following qualifications:
1. 5 plus years of experience running all aspects of call center operations.
2. Experience with the latest call center technologies including Cti, Call monitoring, Analytics, Wfm and compliance.
3. Must also have a working knowledge of Pbx systems and ACD.
Please submit your resume with references

Support Engineer (Austin, Texas)

2009-10-22T16:16:20-05:00

Support Engineer

Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: International Ops & Support Manager

About this position
The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high � candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.

Job Requirements
The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:

Bachelors degree or equivalent experience and certifications
http://www.bazaarvoice.com/culture.html. Know them.
Internet/e-commerce industry experience or self-research on it
HTML and CSS skills
Basic JavaScript knowledge
Strong knowledge of SQL and database design concepts
Experience with Firefox development tools & debugging
XML knowledge strongly preferred �specifically feeds and the ability to understand and troubleshoot APIs
Strong client communication skills
Experience using version control and issue tracking systems (Salesforce.com experience is a plus)
Authorization to work in the U.S.

PLEASE APPLY AT: http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craigslist

Tech Support - Fraud - MMO (Austin, TX)

2009-10-21T19:21:08-05:00

Requirements

Previous game testing experience requied.
Beta testing experince with MMO's required.
Must be very strong in MS Excel - REQUIRED.....
Passion for video games (with an emphasis on MMO�s)
Understand the user experience
Possess strong capability to multitask and prioritize
Excellent written and communication skills
Ability to work effectively within deadlines
Professional demeanor; team player orientation
Hands on, energetic, and motivated
Strong interpersonal, problem solving and analytical abilities

Fast Growing Start Up Seeks Technical Support Engineer! (Austin, TX)

2009-10-21T19:10:09-05:00

Company Overview:

KACE� is the leading Systems Management Appliance company. Our appliance-based approach to managing desktops, laptops and servers saves time and money for systems management professionals and their organizations. The award-winning KBOX� appliance typically installs in one day, at the lowest total cost compared to software alternatives.

The KBOX� Family of Appliances brings easy-to-use, comprehensive and affordable end-to-end systems management by utilizing an appliance-based architecture. They deliver a complete, pre-integrated bundle of operating environment and application software via a dedicated server appliance, which can be plugged into an existing network and immediately begin functioning. The appliance eliminates many of the complexities and costs of traditional computer management software solutions such as hardware procurement, software installation and integration. At the same time an appliance-based architecture provides exceptional performance, reliability and scalability through a purpose-built solution that is pre-tuned, hardened and self-healing.

Headquartered in Mountain View, California, KACE� was established in 2003 and employs 100+ with additional offices in Austin, TX, United Kingdom, and Australia. KACE� continues to enjoy rapid growth and was identified by Gartner in 2008 as a �Vendor to Watch.�

Description:

The technical support engineer responds to customer support queries in a professional, courteous and efficient manner by phone and email. Works on a range of issues from simple to very complex. Recommends solutions to customer application questions. Works with Product Engineering, QA & Marketing on design, reliability, and maintenance workarounds or bugs. May provide training internally and well as to external customers. Has the ability to recognize advance services opportunities and provide them to management for review.

Qualifications:

Minimum 3+ years in a support role with IT industry vendor
5-7 years of Windows systems administration
BS/MS in Computer Science, Information Systems or equivalent
Demonstrated ability to clearly communicate complex technical concepts with tact and diplomacy in dealing with sensitive customer issues
Exceptional follow-through abilities and good organizational skills
Proficiency in the following technical areas:
- Operating Systems: Windows
- Technology: SQL, Active Directory, LDAP, RIS, Exchange, VMWARE ESX, PHP, .NET

We offer a comprehensive benefits package to include medical, dental, vision coverage, flexible spending account, 401k, stock options, paid holidays, paid time off, and more.

EOE

Level 1 Technical Support (Austin)

2009-10-21T16:38:06-05:00

Job Description:
Affiniscape has built its reputation on outstanding customer service and is looking for an individual to join our team as a L1 Technical Support Specialist. This position will be the primary interface for Level 1 support to our clients and an integral part of our organization�s mission to provide top-level support to our customers. The successful candidate must have excellent customer focus, a strong work ethic, and a desire to help this young company grow.

Job Responsibilities:
* Provide first level support for technical issues and �how-to� questions for the application.
* Respond to and log all support requests via email, phone calls, and the support center.
* Present technical concepts in a clear manner to our customers through email and phone calls.
* Serve as the customer advocate.
* Contribute written articles to the support knowledgebase for customer use.

Qualifications:
* Must have a Bachelors degree or equivalent experience.
* Minimum of 2+ years Support experience related to enterprise software applications.
* Excellent verbal and written communication skills with advanced interpersonal interaction techniques and an understanding of when to employ those techniques depending on the situation.
* Ability to communicate complex technical details to a non-technical audience.
* Proven propensity to learn new technologies quickly.
* Excellent customer support skills, and a proven ability to �listen� and empathize with the client�s situation.
* Ability to identify issues and suggest potential resolutions in a fast-paced environment.
* Self motivated individual with strong attention to detail and trouble-shooting skills.
* Strong multi-tasking, time and stress management skills.
* Strong familiarity with web-browser capabilities and differences across operating systems.
* Knowledge of email setup, troubleshooting, and analysis is a plus.
* Proficiency in HTML and web driven application troubleshooting.
* Basic knowledge of DNS and web server functionality.
* Knowledge of non-profit community is a plus.

Resource Specialist, Global Work Force Management Operations (Round Rock)

2009-10-21T14:41:50-05:00

Job Summary:
The Resource Specialist is accountable for the support of multi-site businesses through constant monitoring of network applications, consolidated trouble ticket entry, real time response and implementation of solutions to system challenges. This position is responsible for the communication of all service impacting issues to the Customer Care Network. The Intra-day Analyst is also responsible for creating and delivering reports, to CCN Leadership Team, regarding potential weather impact, application downtime impact in hours and duration and overall network performance.

Duties:
Monitors real-time call volume and staffing measurement tools, throughout the Customer Care Network (CCN) and related vendors, to ensure continuity of application functionality and improve customer experience. Responsible for opening, updating and closing all network application trouble tickets and to communicate to the CCN enterprise, via e-mails and direct phone contact. Informs management regarding current performance, areas of success and/or opportunities, and provides analysis of system and application performance. Analyzes data from the CUIS reporting systems and forecast projections received from business partners to make staffing recommendations, to the local Resource Management Teams for voluntary time off, or extra hours across multi-site businesses to ensure call metrics are achieved. Manually allocates call volume across sites where call volume is not automatically load-balanced. Establishes, documents and resets passwords for various network applications. Utilizing internal and vendor applications, monitors call center operations systems to ensure line of business functionality. Responsible for communicating with IT, Voice Ops, local units, and members of CCN Management to advise of system outages, unit closures, inclement weather, or other catastrophic events. Accountable for execution of contingency plans for emergency situations that may cause immediate impact to normal call-taking operations. In some circumstances, coordinates efforts between multiple areas of IT, Voice Ops and call center operations, by hosting national conference calls, to aid in the timely resolution of technical issues and other high-severity obstacles. Responsible for activating network high call volume messages and for updating the hours of operation changes for each business on a real time, temporary, holiday, or permanent basis. Handles communication to CCN Management of any hours of operation or high call volume message adjustments.

Qualifications:
Minimum 1-2 years of call center experience. Minimum one year Workforce experience, preferred. Skill Based Routing and VOIP experience helpful. Advanced math skills, including ratio and statistics, required.

HOW TO APPLY:

Please submit all resumes to jeremiah.priddy@searshc.com

***Sears performs criminal background checks for candidates
**Sears is an Affirmative Action Equal Opportunity Employer that encourages diversity in the workplace.

Immediate Openings-Inbound Technical Support Rep (North Austin)

2009-10-21T11:21:55-05:00

Staffmark is currently looking for new talent to join a growing Technical Support Team that provides timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. As part of this team, you will utilize knowledge of the customer environment to effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. You will develop a relationship with your technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support. The primary focus is to ensure that all Software Customers are very satisfied with the effectiveness and efficiency of the support they receive. A combination of being a quick learner, good listener, articulate, patient, and an effective collaborator makes you an ideal candidate for this exciting opportunity!

Primary Duties

Provide customer support through technical competence and effective communication skills.
Ability to troubleshoot complex technical issues being experienced by the customer using the tools provided and troubleshooting knowledge.
Complete escalation cases effectively and in a timely manner. Deliver customer satisfaction survey.
Create support ticket for each customer that clearly and effectively defines the support issue.
Utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner. Effectively communicate technical problems, requirements, and results to team members, customers and management.
Contribute to a strong team environment by upholding high work standards and contributing to ongoing initiatives to improve service levels. You will be measured on your ability to meet your service level agreements with a high level of customer satisfaction.
Provide specific feedback to improve products and processes to senior team members and/or management as directed.
Share information with other analysts by documenting complex procedures.
Provide excellent technical analysis on issues to effectively work with various customers from low technical aptitude to providing in-depth troubleshooting to a product developer or senior IT personnel.

Required Skills

Demonstrated clear written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.
Demonstrated clear verbal communication skills defined as the ability to speak clearly in English and educate and guide customers, of all technical skill levels, through support interfaces and troubleshooting processes.
Demonstrated customer service skills defined as the ability to probe and identify customer need, inform the customer through the support process, quickly resolve customer issues and empathize and / or diffuse potential escalated customer complaints. An ability to control a support conversation while matching the customer�s sense of urgency is vital.
Demonstrated problem solving skills defined as the ability to think logically, identify customer need and resolutions that meet those needs.
Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time.
Strong organizational, time management, project management, and negotiation skills.
Demonstrated Technical Writing Skills
4 year technical degree or equivalent work experience
Ability to search and understand KB articles to troubleshoot customer issues.
Demonstrated technical competence with Software Outlook and familiarity with Software Exchange
Demonstrate knowledge and usage of Office applications. Candidate should be familiar with Office Communicator, Windows Mobile and Live Meeting. Including familiarity with Windows 2000 Active Directory, Blackberry / Exchange ActiveSync products
Demonstrated ability to work in a fast paced, team environment.
Ability to effectively communicate with customer managers and executives on technical and business issues.
Effective learning skills.
Certification requirements

This position comes with the opportunity to immediately enroll in a full benefits package, including medical, dental, 401(k), vacation and holiday pay.

Pay rate: $10.00 during training and $13.50 after training
Shift: Must be able to work any shift. Call center is open 24x7

If you think you or anyone you know is qualified please call Staffmark at 512-310-5744.

Please send resume to:
austin@staffmark.com and please put �Software Tech� in the subject line of the email.

EOE

LEAD AV INSTALL TECH (AUSTIN)

2009-10-20T16:06:26-05:00

JOB DESCRIPTION

We have a current opening for an experienced lead audio/video installation technician. Applicants will be able to complete technical installations of audio/visual systems including all projectors, calibrate audio/video systems, and implement (or program) Crestron and AMX control systems. The position requires the ability to troubleshoot audio, video, and control systems problems. The lead technician will supervise installation crews performing home theater, network installations, or other low voltage installations.

REQUIREMENTS

This position requires a highly motivated, detail-oriented individual with a good work ethic and a desire for advancement. Must have a minimum of 2 years experience as a lead technician supervising crews in addition to 3-5 years experience with A/V installations in the corporate, education, government or home theater environment. Must be familiar with cable pulling, rack wiring, and termination techniques, as well as basic soldering skills. Must be able to climb ladders and lift a minimum of 50 lbs. Must possess a valid driver's license and have reliable transportation. Factory-service training/certification on any major brand of projectors or A/V components is a PLUS. CTS certification is a big plus.

APPLICANTS MUST HAVE A CLEAN DRIVING RECORD AND BE ABLE TO PASS A BACKGROUND CHECK.
PLEASE DO NOT APPLY WITHOUT AV EXPERIENCE LISTED ABOVE.

Technical Support Team Member (South Central Austin)

2009-10-20T14:56:08-05:00

Our educational software company is looking for a Technical Support team member to join our team. We are looking for a highly motivated, goal-oriented individual who will be responsible for providing software support for all customer-escalated issues and bugs, with subsequent release and deployment of product updates.

Responsibilities:

� Provide efficient and effective fixes for any and all customer software issues
� Remotely diagnose problems via email and phone support
� Provide high-quality software support to extremely diverse user-base
� Assist in the testing and release and deployment of all product updates
� Accepts initial incoming client calls for support
� Familiarity with incident tracking systems used to log external and internal activity
� Assigns, categorizes, and prioritizes support tickets as needed
� Researches client issues and redirects to the appropriate internal resource when necessary

Requirements:

� Excellent problem Solving skills
� Ability to speak in simple, non-technical language to solve technical problems
� Experience remotely diagnosing issues
� Able to work in a team-focused, fast-paced environment
� Effective multi-tasking/organizational skills
� Must be able to work autonomously as well as with a team
� Demonstrated creative problem-solving skills
� Excellent oral and written communication skills, good customer interaction skills are a must
� Palm OS and/or iPhone OS knowledge
� Windows PC and/or Mac OS knowledge

Preferred:

� Experience using relational and non-relational databases.
� Experience using SQL to verify activity in a database.
� Familiarity with XML.

Please respond with resume and any compensation requirements. Resume and/or cover letter should outline how the candidate meets the requirements listed above.

We provide full medical and dental insurance, 401(k) and other benefits.

IT Support Technician (Austin, TX)

2009-10-20T11:18:21-05:00

Planned Parenthood of the Texas Capital Region, in Austin, Texas, is a leader in sexual and reproductive health. We seek a part-time IT support technician to provide help desk support to end users in a networked environment. We seek an excellent problem solver with a minimum of two years desktop support experience (proficiency in application software, word processing, spreadsheet, presentation, e-mail and database software) and a minimum of 1 year experience working with a networked environment.

Planned Parenthood in Austin is an equal opportunity employer and embraces the diversity of its employees, clients and community.
To view the required qualifications, review the essential functions and apply for the position, please go to https://plannedparenthoodext.hire.com/viewjob.html?optlink-view=view-25823&ERFormID=newjoblist&ERFormCode=any.

Service Technician, First Response (Austin, Texas)

2009-10-20T07:57:24-05:00

Job Description: First Response Service Technician

The First Response Service Technician has the primary responsibility for the daily delivery of pharmacy supplies to the customer in a timely and professional manner. In addition, they will perform minor repair and maintenance of the equipment. They will be a positive representation of our company to our client.

Essential Duties and Responsibilities:

� Responsible for daily delivery of pharmacy supplies and medication loading in accordance with arranged schedule to the customer in a timely and professional manner.
� Perform �hot shot� deliveries as needed.
� Instructs and demonstrates nursing staff on the proper and safe use of equipment including the loading of envelopes and printer ribbon.
� Responsible for performing minor repair and maintenance of equipment. This is to included but not limited to correcting machine lockout situations, loading envelopes and printer ribbons; and clearing envelope jams.
� Assist FST with unscheduled maintenance on PassPort and all associated equipment
� Drives safely and defensively obeying all traffic laws.
� Is available to rotate on-call with field service technicians and must be available to travel when needed.
� Reports unusual occurrences regarding equipment to Supervisor and/or Manager.

Requirements:

� Two years of customer service or comparable experience required.
� High School Diploma or equivalent required.
� Must be dedicated to providing outstanding customer service.
� Must have willingness and ability to work extended workweek, including some evenings and weekends.
� Ability to lift 40 lbs.
� Must have a current state driver�s license in the state the applicant resides.
� Must have and maintain a good driving record.
� Complete all required training.
� Ability to work independently.
� Good communication skills both verbally and in writing.
� Equipment repair and maintenance experience
� Medium Mechanical skills

Technical Support (Austin )

2009-10-19T20:19:08-05:00

Computer Tech:
20 to 30 hours per week, working afternoon and evenings and Saturdays. Job is computer set-ups. Must have good computer knowledge in a Windows environment. Must know how to register OS and do installation of software programs. Must be neat in appearance, with a good driving record and clean criminal record.

$12 to $15 per hour DOE.

SAP CRM Analyst (Austin area )

2009-10-19T16:55:30-05:00

A Semi Conductor company located in the Austin area is seeking an SAP CRM Analyst to add to their team.

To qualify for this Direct Hire position, you must have a 4-year degree , 5+ years experience implementing and supporting SAP CRM, 5+ years experience implementing and supporting the SAP Enterprise Portal.

In this position you will be responsible for working with key business users to design and implement system and process improvements in functional areas. You will provide day to day support for users of the SAP CRM and SAP Enterprise Portal systems. Experience implementing and supporting SAP CRM Channel Management is highly preferred.

Pay - $100K+

Please click https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=49838&szCandidateID=0 to apply on the Burnett Staffing/Choice Staffing website.

If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com .

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position.

Level 1 Temporary Software Support Technician (Austin, TX)

2009-10-19T16:15:49-05:00

We�re currently looking for a temporary employee to provide telephone and email technical support to our customers for a 4 � 6 month project. We are looking for someone with:

� Previous call center experience providing customer service or technical support
� Good knowledge of Windows XP and Microsoft Office products
� Basic understanding of computer parts
� Strong customer service skills
� Strong written and oral communication skills
� Willingness and ability to master new software
� Ability to communicate and work well with low skilled computer users
� Ability to take direction, work well in a team, and work independently

The job responsibilities include, but are not limited to:

� Answer live inbound calls and respond to email
� Collect problem description and isolate the source of the problem
� Provide resolutions over the phone or via email in a timely manner
� Test, track and document problems and defects
� Become an expert in our product
� Provide outstanding customer service

WORDsearch Corp. is a leading provider of electronic Bible libraries for Christian pastors, teachers, and believers. We serve those who preach and teach to change lives with a library of over 2,300 Bibles, reference books, curricula and more in our WORDsearch, Bible Explorer, LESSONmaker, InstaVerse, and WORDsearch 2 Go programs.

Check us out and learn about the products you might support at www.wordsearchbible.com, www.bible-explorer.com and www.instaverse.com. And don�t forget to download our free bible software program � Bible Explorer - and our free books at www.bible-explorer.com.

We value our employees and offer them the following:

� A Positive work environment
� Casual atmosphere
� Convenient Hours of Monday-Friday, 9 AM � 6 PM
� Hourly rate of $10.00 / Hour

To apply, please email us a cover letter (detailing your relevant past experience and your interest in this job with this company) and resume.

Bilingual Support Technician (360 Bridge)

2009-10-19T14:05:32-05:00

The industry leader in web-based workforce management solutions, is expanding its Support Center to keep up with the needs of a rapidly increasing user base. We are looking for bright, capable individuals who are willing to work hard and grow along with us.
Over our ten year history, we earned a reputation for providing our clients with the highest level of support. It�s this reputation that has largely been responsible the strong growth we�ve enjoyed over the past few years, and it is critical that we continue to exceed expectations. That�s why we hire only the best possible candidates to man our Support Center, and why we are willing to pay a more than competitive salary to our entry-level Support Technicians.
Employees new to our company can expect to find a supportive office environment and positive company culture.

Support Services Technician � Primary Responsibilities
� Support users of our software, from beginners to advanced users.
� Investigate and troubleshoot technical issues in an efficient manner.
� Respond to telephone calls and emails requesting technical support.
� Document, track and monitor issues to ensure timely resolution.
� Maintain the high level of client service and support for which we are known.

Saturdays are part of the schedule.
25-40 hours per week
Must be Available to work until 7pm M-F and 8-5 Saturday
Bilingual (SPANISH)

Submit your resume through Craigslist as an attachment.

Tech Support Representative - Time Warner Cable (Austin - Rutland )

2009-10-19T13:57:22-05:00
Tech Support Representative Time Warner Cable

Hours: Multiple shifts available including nights and weekends.
Work Location: Austin Rutland Office
Start Date: October 30, 2009

Job Description:

The Tech Support Rep will be responsible for Customer Support of Cable TV, High Speed Data and Digital Phone Customers. All customer support is conducted via telephone in a high-volume call center environment. Representatives support all products for Time Warner Cable customers in Central Texas. Scope of technical support will range from basic connections, troubleshooting various cable boxes and roadrunner issues as well as digital phone services. In addition, technical support reps will be required to meet a set sales goal monthly.

Requirements:

Requirements for this position include a high school diploma or equivalent, must have at least 6 months to one year of technical support and troubleshooting experience, plus one year of direct customer service experience (face-to-face or phone support). Also required is typing proficiency, PC literacy, strong verbal communication skills, and ability to problem-solve and think logically.

Desired qualifications:

A+ and MCP certifications. Previous call center experience a plus. Desire to work in fast paced, rapidly evolving environment. Have the ability to work with minimal direction, as a team member or alone. Residence in a Time Warner service area desirable. Familiarity with Microsoft and Macintosh Operating systems at the end user level. Adaptable to flexible schedules based on call center needs. Previous experience with HDTV; Digital Video Recorders and Home theatre also a plus.

Time Warner offers an excellent benefits package, including: Health and Dental insurance, Vacation, 401K, Pension Plan, Short/Long Term Disability, EAP, Flexible Spending Account Program, Educational Assistance and Direct Deposit.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

Apply at: https://www.timewarnercable.com/corporate/about/careers/search.ashx?page=cim_jobdetail&partnerid=25160&siteid=36&AReq=115330BRBR&Codes=NCRG

Application Support Specialist (Downtown Austin)

2009-10-19T11:16:23-05:00
Description

Datran Media is looking to hire an Application Support Administrator to join our Customer Service team. We are looking for a highly motivated, goal-oriented individual who will be responsible for providing software support for all customer-escalated issues and bugs, with subsequent release and deployment of product updates. As part of our Customer Service group this individual will be required to work a rotating weekend shift in order to ensure that our clients are able to receive service 24/7.

Responsibilities:

� Provide efficient and effective fixes for any and all customer software issues
� Remotely diagnose problems on networked computer systems
� Work closely with the customer service team to ensure all tickets are closed out
� Provide high-quality software support in a fast-paced environment
� Assist in the release and deployment of all product updates

Requirements:

� BSCS or degree in a related technical field, or equivalent work experience
� 5+ years of progressively responsible technical experience in customer support
� Excellent Diagnostic and Problem Solving Skills
� Strong experience working in Unix/Linux and Windows environments
� Must have Shell or Perl scripting experience
� Experience supporting Java or C# enterprise software
� Basic networking skills; an understanding of firewalls and network infrastructures a plus.
� Experience remotely diagnosing networked computer systems.
� Experience working with a relational database (MYSQL, MS SQL Server)
� Able to work in a team-focused, fast-paced environment
� Demonstrated creative problem-solving skills
� Excellent oral and written communication skills, good customer interaction skills are a must

About Datran Media:
At Datran Media, employees are empowered with responsibility, challenged to perform, and rewarded for results. Our company, a leader in the online marketing industry, believes that the dedication and innovation of our world-class employees is responsible for our explosive growth. If you accept a challenging position at Datran Media, you will be provided the opportunity to perform in a fast-paced, entrepreneurial and technologically advanced environment. To learn more, please visit http://www.datranmedia.com/

PC Technician / Help Desk (Taylor, TX)

2009-10-19T09:21:27-05:00
PC Technician / Help Desk

WORK HOURS: 8:00AM TO 5:00PM
40 HOURS/WEEK. MUST BE WILLING TO WORK OVER-TIME, WHATEVER IT TAKES TO GET THE JOB DONE.

Eccentrix Technologies is looking for an experienced PC Technician for computer repairs and phone support Help Desk. We are a fast-paced company looking for a long-term team member.

Position Overview/Description:
The PC Technician would need hardware and software experience with PCs and Macs, and basic home networking knowledge.

Requirements:
� Should have A+ and Network+ certifications
� Must have 2+ years of Hardware/Software experience
� Must be very professional in manner, since employees will represent our company at customer locations
� Must have excellent customer service and phone etiquette.
� Clean driving record

This position is urgent and you will be given immediate consideration
should your resume meet the job requirements.

****How to Apply: Please email your resume to
Location: Taylor, TX

Type: 40 hours per week

Pay Rate: $10.00 per hour

Contact:

Eccentrix Technologies
info@eccentrixtechnologies.com
PH: (512) 426-4929
FX: (512) 272-9070

Eccentrix Technologies is an Equal Opportunity Employer dedicated to fostering diversity in the workplace.

Part-time Electronics Repair/Support Tech for St. Ed or ACC student (South Austin)

2009-10-19T08:20:09-05:00
****************PART-TIME ONLY****************************

Small electronics repair store to open in south Austin is in need of (1) entry-level repair/support tech.

Preferred knowledge:
>Troubleshooting and diagnostic skills
>Strong attention to detail & ability to multi-task
>Knowledge of Apple Mac computer systems and software such as Word, Excel, and Powerpoint.
>Knowledge of portable devices such Apple iPhones and iPods.
>Good solder skills.
>Strong customer service skills
>Knowledge in repairing small electronics

More info:
>Starting Pay is 9/hr. Advancement will come once you have passed your probation period.
> 20 hours per week. Person may work to up 30 hrs per week.
>Ideal position for college student attending ST. Edward's University or any ACC south campus. Store is walking distance to ST. Edward' s.
>Ideal person MUST be available on Monday - Saturday, but will work around college school schedule.
>Please submit your RESUME and HOURS and DAYS available to work for consideration to Gregory @ gregory.johnson@mail.com.

*********************PART-TIME ONLY**************************

GAME SURVEILLANCE AGENT (North Austin)

2009-10-16T19:29:46-05:00
NCsoft West, the U.S. branch of NCsoft, the world�s largest independent developer and publisher of online computer games is seeking talented candidates for Game Surveillance Unit Agents to work in our North Austin office.

Game Surveillance Unit Agents are responsible for monitoring our services to identify individuals that are violating our User Agreements and causing harm to our game services. They are responsible for executing various processes for monitoring the in--game and out-of-game environment for Bots, Farming, RMT, Private Servers, Account Theft, and other �cheating� type behaviors. This position requires the ability to navigate a computerized data entry system and other relevant applications.

Job Functions
� Monitor the in-game and out-of-game environment for various types of �cheating behavior� which occurs related to Online Gaming.
� Handle appeal requests from players that have been removed from the service to determine if the account closure was justified.
� Communicate with customers that either have complaints or information about others involved in various types of �cheating behavior�
� Responsible for documentation of all information gathered during investigations. Completes, maintains and processes pertinent paperwork and records.
� Provide daily reports as directed by management.
� Work closely with our other departments who may have information to share about suspicious activity.
� Complete tasks and projects that are assigned by management that may not fall into the scope of the daily routine

Requirements:
� 2+ years experience working with MMOG support
� Strong written and verbal communication skills
� Team oriented with the ability to work independently
� Extensive experience with standard practices and procedures in the Customer Support field
� Extensive experience with PC gaming and multiplayer online gaming including experience with the current generation MMO titles
� Ability to handle high stress situations and manage irate customers
� Schedule flexibility

NOTE: This position is a temporary position (approx. 6 month contract) with the possibility of becoming a Regular Full Time role.

A casual work environment and competitive salary are all part of the package. To apply for this position or to see other NCWest opportunities, visit our jobs website at: http://www.plaync.com/us/jobs/ EOE

About NCsoft West
NCsoft West is headquartered in Seattle, WA and is a wholly-owned subsidiary of Korea-based NCsoft Corporation. With its own development and publishing offices in Texas, California and Washington, NCsoft West also works with other NCsoft subsidiaries and third party developers throughout North America to develop and publish innovative online entertainment software products. The company has successfully launched multiple online titles in the last several years and continues to support its franchises, which include Lineage�/Lineage II, City of Heroes/City of Villains�, Guild Wars�/Guild Wars Factions�/Guild Wars Nightfall�/Guild Wars: Eye of the North�, and following massive success in Asia, the company released the year�s biggest massively multiplayer online (MMO) game, Aion�, in Europe and North America. More information about NCsoft West can be found at http://www.plaync.com.

QUALITY COORDINATOR (North Austin)

2009-10-16T19:08:51-05:00
NCsoft West, the U.S. branch of NCsoft, the world�s largest independent developer and publisher of online computer games is seeking talented candidates for a Studio Services Quality Coordinator position in its North Austin office.

This person will be responsible for coordinating the quality review process and performing in-depth analysis of feedback and customer retention patterns for the Studio Services department. This quality review process will involve working with multiple product teams, both support and development, as well as monitoring the quality review process for the iEnergizer team. The Studio Services Quality Coordinator is responsible for basic RightNow administration duties in the absence of the RightNow Administrator. This position reports to and works closely with the RightNow Administrator.

Responsibilities
� Coordinate the quality review process for the Studio Services department.
� Create and fine-tune surveys, including closed-incident and on-demand surveys.
� Review and analyze data from closed-incident surveys, random incident samples, and support phone calls.
� Prioritize daily operational tasks to ensure efficiency and effectiveness.
� Work closely with team heads to define quality standards and review procedures for each department.
� Work with team heads to support and mentor staff in support policies, procedures, and quality as needed.
� Provide regular reporting of quality review findings to management.
� When required, communicate with development teams regarding issues that hinder support and create issues with player retention.
� Contact customers via e-mail and/or phone when necessary to provide coaching and explanation of policies, to further explain outcomes of support incidents, and to address other high-level support issues.
� Create custom reports using RightNow CRM.
� Analyze data from multiple reports to ensure a �big picture� view of all issues and how they affect support and our players.
� Perform basic RightNow CRM administration tasks, such as employee account creation, password resets, addition of new queues, and profile edits as needed.
� Additional tasks as assigned by the RightNow Administrator or Studio Services Manager.

Qualifications
� 2+ years experience in a customer support position or related applicable experience
� Previous experience working in MMOG support a plus
� Strong written and verbal communication skills
� Excellent demeanor when dealing with customers via e-mail and phone
� Familiarity with standard practices and procedures in the Customer Support field
� Familiarity with PC gaming and multiplayer online gaming, including experience with current generation MMO titles
� Ability to analyze situations and provide insight and feedback as needed
� Ability to work with spreadsheets in Microsoft Excel
� Ability to address sensitive situations with tact, and use creative criticism when recommending improvements
� Willingness to learn basic MySQL database structure and uses
� Existing knowledge of, or willingness to learn advanced survey methodology and statistical analysis

A casual work environment, comprehensive benefits and competitive salary are all part of the package. To apply for this position or to see other NCWest opportunities, visit our jobs website at: http://www.plaync.com/us/jobs/ EOE

About NCsoft West
NCsoft West is headquartered in Seattle, WA and is a wholly-owned subsidiary of Korea-based NCsoft Corporation. With its own development and publishing offices in Texas, California and Washington, NCsoft West also works with other NCsoft subsidiaries and third party developers throughout North America to develop and publish innovative online entertainment software products. The company has successfully launched multiple online titles in the last several years and continues to support its franchises, which include Lineage�/Lineage II, City of Heroes/City of Villains�, Guild Wars�/Guild Wars Factions�/Guild Wars Nightfall�/Guild Wars: Eye of the North�, and following massive success in Asia, the company released the year�s biggest massively multiplayer online (MMO) game, Aion�, in Europe and North America. More information about NCsoft West can be found at http://www.plaync.com.

Customer Service Case Manager (NW Austin)

2009-10-16T17:15:00-05:00
Location: Austin, TX
Pay: Salary from $50,000
Other: Health Plan, Dental Plan, Vision Plan, 401(k)
Employee Type: Full-Time Employee
Industry: Software/Technology
Reports To: VP of Product & Support
Required Travel: Minimal
Relocation Covered: No

We�re looking for experienced candidates to provide technical support and relationship management for a SaaS company that serves collegiate athletics.

Candidates for this position should be capable of discussing technical problems with the end-user, customers and company staff. The candidate must work well in a team environment, must be self motivated, and able to work in high pressure situations. The ideal candidate will possess the following skills:

� Strong communication and verbal skills to facilitate a positive interaction with customers
� The ability analyze end user issues and produce detailed technical requirements to resolve
� Experience supporting SaaS systems
� Strong understanding of SQL
� Strong understanding of JavaScript, HTML
� Working knowledge of Microsoft .NET applications
� Working knowledge of Microsoft SQL Server 2005
� Experience working with Sales Force as a main ticketing system to appropriately document case resolution and communicate with clients and account management staff

This job requires review, analysis, and evaluation of product issues as reported by customers or account managers. Requires a bachelor's degree in a technology related discipline and at least 5 years of experience in a technical support or related position.

Please forward a resume and a list of references.

Senior Helpdesk Analyst (Austin)

2009-10-16T16:34:14-05:00
Founded in 1998, SolarWinds (NYSE: SWI) provides powerful, simple, and affordable network management software to more than 85,000 customers worldwide � from Fortune 500 enterprises to small businesses. Our diverse range of software solutions and tools helps IT teams to get the most out of their corporate networks. Our products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex network environments. We believe that our offerings represent the best alternative to the expensive, inflexible network management platforms from traditional enterprise vendors. One of the key elements of our success is our connection to the IT management community and we work to understand the challenges they face on a daily basis. Through SolarWinds' growing online community, thwack�, we offer users a forum for problem solving, peer support, and sharing technology for all of our products. This active user-community input is combined with decades of network management experience to deliver a wide range of solutions and tools to address the real-world needs of network professionals.

We are seeking a senior helpdesk analyst with strong leadership, communication, and analytical skills to serve our growing user base. This individual will be responsible for both front line activities (standard and executive support) as well as acting as an escalation point for other helpdesk employees. While the majority of those supported by this position are local to Austin, this will be a global role with opportunities for leadership and growth into supporting server side activities. Qualified candidates must have strong leadership ability, techincal knowledge and aptitude, and excellent written and verbal communication skills.

Job Experience:
Education and/or Experience
A minimum of an Associates Degree in Computer Science and/or 3-5 years experience performing in an Operations and/or Help Desk function.

Skills and Abilities
Experience with:
� Microsoft Windows XP
� Microsoft Server 2003/2008
� Microsoft Office 2003/2007
� Microsoft Outlook 2003/2007, Outlook Web Access, and Exchange client
� Understanding of LAN/WAN network protocols and equipment
� Printers (Laser, Desktop, Network, Dot Matrix)
� Business Applications such as: Adobe software, Microsoft Visio, Microsoft Project, etc.
� User rights management such as password changes, DHCP, VPN, and security administration
� Strong oral and written communication skills
� Asset management experience with attention to detail
� Ability to grasp new software applications quickly
� Strong customer service skills with a "great" attitude
� Microsoft certs would be a plus
� MUST be flexible to work either evenings and/or weekends
� MUST be forward thinking and always looking to take us to the next level
Communications:
� Ability to prioritize, plan, and organize
� Clear, concise verbal and written communications
� Attention to detail
� Excellent customer service/people skills
� Ability to work within a diverse workforce
� Must be a team player

CCTV/INSTALLER (Austin, Texas)

2009-10-16T15:56:02-05:00
Ecam Installer/CCTV
Construction Protective Services
Austin, Texas
www.ecamsecure.com

Design, install, service, test andmaintain all Mobile Surveillance Units (MSUs), CCTV, alarm and related equipment.

ESSENTIAL FUNCTIONS: (Not limited)

� Understand and communicate the seriousness and responsibility of protecting CPS customers whether that protection is engendered with security officers or video surveillance.

� Work with eCam operations personnel to ensure that all projects are completed on time and on budget.

� Assure that MSUs and commercial sites under maintenance agreements are in perfect working order, clean and properly documented. Conduct preventative maintenance on a weekly basis.

� Assist subcontractors, other eCamSecure� installers, project coordinators, engineering manager and sales persons with site surveys.

� Maintain regular updates with eCam staff.

� Prepare daily activity reports.

� Maintain high level of knowledge in the eCam and related technologies.

� Prepare and maintain MSU and job site inventory records.

� Maintain a good, positive relationship with clients.

� Assure that Account Executives and eCamSecure� personnel are informed of any and all issues on customer sites.

SECONDARY FUNCTIONS:

� Transport MSUs to, from and around customer sites.

� Conduct reviews of eCam video files as requested by operations; assure that eCamSecure� operations is aware of all requests to review video files.

� Assist with assigned eCam projects.

EDUCATION/EXPERIENCE:

� High school diploma, plus vocational training or equivalent.

� Three year�s experience in CCTV or alarm installation.

� Technical background in CCTV, access control, and security; understanding of basic electricity (low voltage); and electronics.

JOB SKILLS:

� Ability to read schematics and blue print drawings.

� Understanding of job safety practices.

� Working knowledge of wire types and sizes

� Knowledge of good practice in using manual or electric hand tools.

� Good skill level in Microsoft Windows�, Microsoft Office� applications, Microsoft Internet Explorer� and have the propensity for achieving a high level of skill in the various CPS proprietary software applications and the GeoVision� and VPON� Interface Programs.

� Good understanding of LAN systems as a part of an overall security installation.

� Strong verbal, problem-solving and follow-up skills with the ability to coordinate and perform several tasks simultaneously.

� Ability to work independently, as well as within a team, and with limited resources.

� Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision.

OTHER REQUIREMENTS:

� Must have valid drivers license and meet requirements set forth in the CPS Auto Safety Program.

� Must be able to drive and travel up to 75% of the time.

� May be required to hold and continue to meet the requirements for any applicable state license for security company employees.

� Must read, write and speak English, being multilingual/bilingual is a plus.

� Ability to write routine correspondence, including logs and reports.

� Ability to be an effective team member.

� Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, and/or speaking with others.

� Ability to perform the general duties and responsibilities set forth above in a consistent and efficient manner.

� Physical Requirements:

Eyesight sufficient to read, write and operate equipment essential to this position.

o Must be able to sit for long periods of time.

o Must be able to maintain concentration, visual acuity and alertness for long periods of time.

o Must have manual dexterity to manage telephones and computer equipment simultaneously and with respect to other duties.

o Must be able to lift 50 pounds, move and respond.

o Must be capable of using or learning to properly use power tools and lifts.

Hearing sufficient to communicate with team members and personnel.

Must have the physical and mental capacity to effectively perform all essential functions described.

BENEFITS:

This position is eligible for medical & dental, life insurance, 401k, paid vacation and holidays, prepaid legal, credit union, savings bonds, life insurance, prepaid legal, AFLAC, etc...

TO BE CONSIDERED FOR THIS POSITION YOU MUST APPLY THROUGH OUR WEBSITE OR FOLLOW THE LINK:

http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=CPS&cws=1&rid=307

Director IT (Austin)

2009-10-16T15:50:58-05:00
The Association of Certified Fraud Examiners, an equal opportunity employer is looking for a Director of IT to help the organization take its customer facing applications and web presence to the next level. The ACFE is a financially secure and growing organization offering excellent compensation and benefits.

The successful candidate is comfortable in both a hands-on role and providing leadership and management of all IT operational activities. The IT Director reports to the CEO and must be business savvy and help translate company strategies into IT solutions. The IT department wears many hats and supports a variety of processes such as web application development, application maintenance, and employee desktop support.

Position Description

The IT Director leads, manages and develops a staff of IT professionals. In addition to the leadership role, the Director of IT has strong hands-on experience, and works side-by-side with a small 4 person IT staff to insure that the deliverables are timely and in keeping with high quality standards. The IT Director applies business, financial and technological acumen to promote increased integration and efficiency to the operations of the business. The IT Director participates in planning, coordinating, directing, designing and managing all operational activities of the IT Department, as well as providing strategic direction and action for IT solutions that support business strategies and operations.

POSITION REQUIREMENTS:
1. Bachelor�s degree in computer science or related field required.
2. Minimum 10 years experience in all aspects of IT.
3. Experienced with Windows based technologies including .Net, SQL Server and Windows Server.
4. Minimum 5 years IT management experience.
5. Demonstrated competency in applications software development, systems management and integration.
6. Strong planning, time management and project management skills.
7. Advanced skills in computer networking, hardware, and software.
8. Candidates should be able to effectively communicate IT initiatives across all levels of the organization.

Java Support Engineer (Austin, TX)

2009-10-16T12:48:32-05:00
Position Description:
The Java Support Engineer will provide analysis, triage, and resolution of technical support issues related to a highly complex, secure, and high-transaction based environment. We are looking for someone with excellent analytical and communication skills, who is capable of working independently to identify solutions, and who can prioritize multiple issues at once.

Responsibilities:

Create and execute one-off database queries in response to business questions
Create and request system configuration changes for our software
Analyze application logs and Java code to diagnose issues and recommend solutions
Provide first-line technical support for customer applications that support our partners, financial networks, and customer service representatives
Assist new partners in certifying integration with our software
Identify the source of performance issues with code or database queries
Create minor application feature enhancements
Unit test of all fixes and feature enhancements
Adhere to development and documentation processes, and produce necessary documentation for training and compliance
Analyzing existing queries, interpreting result sets versus expected results
Ability to work second shift (2-11pm) with the flexibility of working weekends.
Research and refine business requirements with business owners.

Skills/Education/Experience:

Bachelors or equivalent in computer programming
Excellent data analysis and problem solving skills
Significant experience writing complex and efficient database queries, including multi-table joins and batch queries
Prefer 2 years of Java development or J2EE
Experience with PL/SQL triggers and procedures a plus
Query optimization a plus
Basic knowledge of Unix/Linux and shell programming
JDBC experience required
Significant experience with automated test frameworks (Junit)
Swing programming a plus
Excellent verbal and written communications skills and an interest in working in a collaborative team environment
Ability to deliver results, prioritize activities, and to manage time effectively
All eligible candidates must be able to meet NetSpend�s Background Check policy: able to pass drug test; no felonies and/or misdemeanors on criminal history within last seven years; less than $4,000 in collections and/or charge-offs on credit check

Please click here to apply now.

Vehicle Computer Installation Specialists (4) (Austin )

2009-10-15T16:35:27-05:00
Our internal managed services department is looking for 4 toughbook computer installation specialists to install laptops into vehicles for a few clients. This is a contract position beginning on October 26th and will last 7-13 days. 2 of the positions will be traveling around state of texas and the other 2 will just be local to Austin. Candidates MUST have experience installing laptops into vehicles and be able to pass a background check. Interested and qualified applicants should send resumes to nicole.bailey@arc-texas.com for IMMEDIATE consideration. Please specify if you are willing to travel or not.

Technical Support Engineer (Parmer / Mopac)

2009-10-15T13:02:55-05:00
BancVue, Ltd. and First ROI, sister companies based in Austin, Texas are leading the unification of a powerful network of Community Financial Institutions that are re-establishing themselves as the go-to place for banking products and services. We are helping our customers Win the War against the Mega Banks! Our innovative and exciting products offer you a great opportunity to be part of a terrific team! Our culture is demanding and goal oriented. If you feel most alive when you generate results that many would say are impossible, then you will be a star here. If you want a place you can get by at 80% effort, please allow us to focus on more driven candidates. BancVue and First ROI are equal opportunity employers and welcome diversity to our team.

Job Description:
Support multiple OS platforms such as Windows XP, 2000, 2003 and 2008 servers with a concentration on MS Access and SQL Server.
Provide great customer service while maintaining top levels of technical proficiency.
Detail oriented in everything to include (but not limited to) written documentation, process flow, data integrity and software implementation.
Develop and implement solutions using tools such as SQL and XML.
Troubleshooting complex issues quickly, effectively and to completion.
Independent worker with minimal supervision, display high levels of personal motivation and desire to exceed expectations.
Document processes and procedures.
Input and update trouble tickets.
Perform quality assurance testing and provide detailed documentation as needed.
Willingly perform other tasks as periodically assigned.

Education and Experience:
Bachelor�s Degree.
Fluent and accurate use of the English language, both verbal and written.

Recent continuous troubleshooting complex issues and excellent diagnostic skills experience for three to five years, demonstrating the ability to perform in a professional environment. Good working knowledge of SQL, XML, HTML as well as UNIX and AS400 platforms. Solid understanding of software development tools and writing queries. Experience and knowledge of software designed to connect with remote systems (i.e. Terminal Services Client (RDP), Bomgar). Possess a good understanding of basic networking, internet concepts and is familiar with various types of operating systems. Extensive experience in customer service/support. Demonstrated ability to utilize computer systems (i.e. MS Office, MS SQL, and Relational databases). Knowledge of Banking/Financial industry.

Must be energetic, self-motivated, dependable, organized, and able to prioritize tasks; Possess the ability to relate and interact with people in varying circumstances, both internally and externally; Ability to communicate with all levels of the organization; Embodies the BancVue / First ROI Core Values: Interdependence, Leadership, Love, and Badassitude.

Hands on Technical Help Desk (central TX)

2009-10-14T21:06:32-05:00
Our stable managed services firm is seeking an outstanding Technical services/help desk person to work with small and medium sized businesses in the state of Texas.
We look for enthusiastic individuals who are intrigued by computers...and are problem solvers by nature...driven to " fix it".
The ideal candidate has 2 to 5 years experience working on-site in multiple types of user facilities.....will be willing to travel a few days a month within the state..
and is excited about expanding their knowledge and helping businesses on a daily basis.

We require the following skills:

Exemplary computer and network troubleshooting skills including
� Experience with Windows 2000, through 2007, XP and Vista Operating Systems
. Experience with Exchange Servers, VPN, and Linux
� Experience in administrating user accounts in Active Directory
� Excellent problem solving and customer service skills
� Excellent organizational and documentation skills
� Self-motivated and able manage time effectively
� Ability to work in a fast paced environment
� Ability to work independently or as part of a team
� Possess superior oral and written communication skills

Must be able to pass a background and drug screen....

Technology Specialist (Austin)

2009-10-14T17:33:44-05:00
Contract, potential contract-to-hire opportunity

The Technology Specialist (TS) is a technical phone based presales position supporting the technical sales representatives (TSR) community. The TS role is responsible for effective communication of the business and technical value of the Microsoft core Windows Server products and solutions (i.e. Windows Server, System Center, Forefront, and Virtualization) to technical decision makers and business decision makers in the mid-market (50 to 500 PCs and from 100 - 1000 employees through engagement of the TSR team. TS demonstrates very concise and effective communication with customers and solid relationships with TSR's to close and accelerate Microsoft Virtualization sales opportunities, articulates scenario strategies with an understanding of both the customer's business and competitive landscape, demonstrates listening skills resulting in customer satisfaction, delivers highly effective strategic presentations and technical demonstrations.

The TS will be a critical part of the Partner's team and will work closely with virtual team resources to assist the Partner's TSR's in selling Microsoft technical advantages into their organizations as well as customer opportunities. This highly skilled resource should have competent industry, technical and business expertise to solve customer productivity challenges through highly effective pre-sales engagement. The TS can expertly map core infrastructure opportunities, transfer important solution knowledge across teams, partners and customers and be relied upon to deliver compelling educational presentations that promote the business value of the Windows Server, Management, Security, and Virtualization solutions that supports business growth goals.

CORE RESPONSIBILITIES
� Act as a �Trusted Advisor� to the Partner's sales force to assist in solution readiness on the Microsoft Virtualization stack and assist in driving pre-sales support with midmarket customers.
� Ability to evangelize, architect virtualization scenarios on the Microsoft platform
� Ability to explain licensing/licensing scenarios across license types as it relates to Microsoft Virtualization solutions (i.e. VDI, Server Consolidation, Med-V, App-V)
� Ability to compare/contrast Microsoft�s offerings with other companies in market like Citrix, VMWare, and Linux.
� Be the expert and evangelize Business Value of Microsoft virtualization vs. key competitors.
� Working in the relevant call center every weekday as reference for Technical Sales support and the ability getting on customer calls as necessary and acting as the local Microsoft Virtualization escalation point.
� Escalating and tracking issues or questions beyond knowledge to Microsoft offsite technical experts via phone, email or Office Communicator.

QUALIFICATIONS:
� This individual will have exceptional executive communication, presentation and analytic skills and high commitment to customer satisfaction.
� BS/BA in Business, Computer Science or computer-related
� Preferred MCITP or VMware certifications, and other relevant technical certifications and have rich experience working with mid-market companies thru sales and technical customer engagement.
� The best candidate will provide strong sales and technical knowledge of the Microsoft Core Server platform that includes: Windows Server, System Center Servers, Forefront Client & Servers, and Microsoft Hyper-V.
� Candidate has strong understanding of key virtualization solutions - Linux, VMware, and Citrix.
� Ability to evangelize the Microsoft Infrastructure Optimization Model value proposition to midmarket customers.
� Team player, committed to helping others succeed

Assistant Client Analyst (Downtown Austin)

2009-10-14T16:06:05-05:00
Assistant Client Analyst for Smiley Media

About Smiley Media

Smiley Media is an emerging leader in the Internet marketing industry, located in downtown Austin, TX. We work with many advertisers, social-networking sites, quiz sites, and more. We are looking for enthusiastic, Internet-savvy individuals to help us further develop our innovative approach to online marketing.

Responsibilities

� Assists Client Analyst with updating and creating new reporting processes according to accounts added, creates/disputes/suggests payment files for clients
� Conducts data analysis and reporting as needed by Client Analyst/sales team/optimization team
� Assists in the build process for advertising offers running on ad networks using optimization techniques
� Conducts daily Quality Assurance testing on company�s User Interface and adjusts scrub rates, payouts and exchange rates for offers as needed
� Assists Client Analyst by Providing Daily/Weekly/Monthly sales reports to Sales Team and Management showing trends, complaints and useful data as requested

Qualifications

� Bachelor�s Degree in Math, Statistics, Advertising, Marketing or related field.
� GPA 3.0 or higher.

Skills/Experience

� Able to learn new software
� Computer and Internet savvy with high proficiency in Google Docs and Excel

Compensation

� Full time, salaried position with benefits.

How to Apply

Submit your resume and cover letter (in Word, PDF, or RTF) to jobs@smileymedia.com. Please put �Assistant Client Analyst� in the subject heading of your email.

Technical Support Positions (North Austin)

2009-10-14T08:51:04-05:00
Our client in North Austin will be needing several Technical Support Agents soon! The Technical Support Team that provides timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. As part of this team, you will utilize knowledge of the customer environment to effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. You will develop a relationship with your technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support The primary focus is to ensure that all Customers are very satisfied with the effectiveness and efficiency of the support they receive. A combination of being a quick learner, good listener, articulate, patient, and an effective collaborator makes you an ideal candidate for this exciting opportunity!

Pay Rate: $10.00 during training, $13.50 after successful completion of training
Days and Hours: 24X7 Account, must have complete flexibility

Required Skills:
- Demonstrated clear written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.
- Demonstrated clear verbal communication skills defined as the ability to speak clearly in English and educate and guide customers, of all technical skill levels, through support interfaces and troubleshooting processes.
- Demonstrated customer service skills defined as the ability to probe and identify customer need, inform the customer through the support process, quickly resolve customer issues and empathize and / or diffuse potential escalated customer complaints. An ability to control a support conversation while matching the customer�s sense of urgency is vital.
- Demonstrated problem solving skills defined as the ability to think logically, identify customer need and resolutions that meet those needs.
- Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time.
- Strong organizational, time management, project management, and negotiation skills.
- Demonstrated Technical Writing Skills
- 4 year technical degree or equivalent work experience
- Ability to search and understand KB articles to troubleshoot customer issues.
- Demonstrated technical competence with Microsoft Outlook and familiarity with Microsoft Exchange
- Demonstrate knowledge and usage of Office applications. Candidate should be familiar with Office Communicator, Windows Mobile and Live Meeting. Including familiarity with Windows 2000 Active Directory, Blackberry / Exchange ActiveSync products
- Demonstrated ability to work in a fast paced, team environment.
- Ability to effectively communicate with customer managers and executives on technical and business issues.
- Effective learning skills.

For consideration, please email resumes to austinstaffing@hawkinspersonnel.com

Remote Support Technician (Westlake )

2009-10-13T18:06:30-05:00
HIRING IMMEDIATLY � Remote Support Technician / Field Support Technician

An Austin based, privately held corporation is looking for an ambitious, remote support person that is eager to learn. This position will support multiple Microsoft AD/SBS/Exchange Server environments. Additionally, since this is a �customer-facing� position, this individual must possess excellent communications skills, be focused on customer service, and committed to relationship building.

Specific responsibilities will include:

� Install and configure workstations and servers
� Maintain, analyze, troubleshoot and resolve computer problems
� Resolve LAN communications problems
� Upgrade and replace PC components
� Provide daily desktop and peripheral support
� Order equipment and software and oversee computer inventory management
� Effectively interface with other departments, personnel, and business contacts
� Configure and perform system backups and data recovery
� Participate in departmental projects as required
� Perform miscellaneous duties as required by IT/IS management

Required skills include:

� Basic computer and network troubleshooting skills
� Experience with Window 2000, XP and 2003 Server Operating Systems
� Experience with Microsoft Office and other productivity applications
� Experience in administrating user accounts in Active Directory
� Experience in using group policy to manage user rights
� Experience in using a �ticketing� system to manage workload
� Excellent problem solving and customer service skills
� Excellent organizational and documentation skills
� Self-motivated and able manage time effectively
� Ability to work in a fast paced environment
� Ability to work independently or as part of a team
� Possess superior oral and written communication skills
� Microsoft Certification is a plus

Applicants will be required to pass a security background check and drug screen.

Position includes benefits and PTO.

Computer Field Technician ( N. Austin, Round Rock, Cedar Park)

2009-10-13T16:41:39-05:00
Computer Techs wanted P/T $15-$18/hr

Part-time 5-20hr/week
Flexible Schedules � day, evening, & weekend availability
N. Austin, Round Rock, Cedar Park Areas ONLY!

Do you have a genuine enthusiasm for computer troubleshooting and networks? Are you a reliable, skilled professional with strong communication skills and a commitment to helping clients? If so, we�re looking for YOU!

Fast-teks seeks part-time technicians that are at least A+ Certified with 2 years field experience minimum. Pay rate $15-$18 per hour plus bonuses and commissions! Dependable person with technical and people skills. Sales aptitude is equally as important as technical knowledge for this position. Candidate must feel comfortable promoting equipment sales, memberships, etc. Prior sales experience a plus (but not required). Business casual appearance with reliable transportation a MUST!

Controls Specialist (Austin, Texas)

2009-10-13T13:18:31-05:00
Please email resume including job number # EWT415 to ewtslc.hr@glv.com.

SUMMARY
Responsible for performing integration and controls tasks as necessary to support customers and improve related products. Also responsible for maintaining standard programming and configuration guidelines for MBR Systems or subsystems to the component level and supervising development of I&C products related to the system. Completes assigned activities under the direction of the MBR Technical Support Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
1. Programming and configuring PLCs and SCADA systems to meet technical, commercial and project requirements;
2. Writing control strategies and preparing supporting documentation as necessary to fully define project specific programming requirements;
3. Supporting and developing integration and controls products through standardization of specifications and program code;
4. Providing miscellaneous technical support including field service as necessary to support plant commissioning, operator training and warranty commitments.
5. Troubleshooting customer integration and controls issues including network communications;
6. Supervising development of I&C products related to MBR Systems, including managing related outsourcing;
7. Performing all work in accordance with established safety procedures;
8. Other duties may be assigned as required.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES
None

EDUCATION, TRAINING AND EXPERIENCE
Bachelors degree from an accredited University in a technical discipline with two + years programming experience or equivalent in a production, manufacturing, or design environment.

COMMUNICATION SKILLS
Ability to read, analyze, and interpret complex industry related documents;
Ability to resolve complaints and respond to sensitive inquiries effectively;
Ability to understand English at advanced level, via verbal and written communication.

INDEPENDENT JUDGEMENT, DECISION MAKING & PROBLEM SOLVING:
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to make decisions requiring the use of single variables in standard situations.

OTHER SKILLS AND ABILITIES
Computer Skills:
� Proficiency in Microsoft Applications and company standard software; 2+ years of RSLogix, RSView and Wonderware programming experience.

Mathematical Skills:
� Ability to understand and apply both basic and advanced mathematical concepts in a variety of complex, standard and non-standard situations.

Other:
� Ability to read and interpret process & instrumentation diagrams, mechanical & structural drawings and specifications.
� Must have diplomacy to negotiate difference of opinion in design or detailing.
� Field experience helpful.

computer repair (austin, tx)

2009-10-13T09:56:21-05:00
A dealership in Austin is looking for a full-time computer technician to cover multiple locations. This person will be responsible for daily maintenance and repair of computers and printers. A+ certification and/or Linux certification preferred.

Technical Support E-Talk (Austin)

2009-10-12T14:36:16-05:00
MUST APPLY by COB Thursday 10/15/2009

Texas based government IT contracting company is looking for Technical Support with experience with E-Talk operations for Texas state agency customer.

Prefer Local. Face to Face Interview

Responsibilities:

The Worker will be the deployment technician for a multi-site point to point environment, E-talk implementation to deliver call recording and call center agent supervision functionality state wide. The Worker will be responsible for developing, configuring, testing, and delivering an E-talk application install that can be distributed remotely to desktop computers using Novell Zen Works to call center agents and supervisors at approximately 8 call centers. This shall include documenting and training client IT personnel on the deployment. The Worker will coordinate deployment efforts with the project manager, Client's staff, and the Client's vendors. The Worker will consult on E-talk server configuration, authentication configuration, domain requirements, and document best practices for E-talk operations.

Minimum Requirements:

Years Skills/Experience
8 Configuring packaged software installs for remote installation to Windows XP workstations.
4 Troubleshooting/Resolving software installation problems.
4 Skill in identifying, analyzing, and solving problems and issues on projects.
4 Knowledge of industry-standard software deployment terms, tools, and techniques.
2 Autonomy E-talk client deployment to Windows XP workstations and Windows domains.
2 Excellent written and verbal communication skills
2 Excellent organizational skills
1 Autonomy E-talk server configuration and deployment strategies.

Preferences:

Years Skills/Experience
4 MS Word, Excel, PowerPoint, and Project
2 Experience using Novell Zen Works to distribute E-talk applications
2 Texas state agency experience
2 Knowledge of VoIP E-talk configurations.

Please DO NOT apply if you:
- Don't meet the minimum requirements
- Working with other company for the same opportunity with Office of the Attorney General (OAG).

Please apply with your resume and salary requirement. Your resume MUST clearly indicate the number of years for each of the above skills/experience.

This is a full-time position (W-2) with benefits.

Part-Time Wireless Phone Tech Support (North Austin)

2009-10-12T08:40:28-05:00
Currently seeking motivated individuals for a part-time temp-to-hire opportunity with a wireless mobile management company. Part-Time hours (20 per week) are from 4PM-8PM. Company is very "Austin" and the position includes growth potential.

Requirements
Resumes required.
Minimum 18 years old with valid high school diploma or equivalent.
Must maintain a high level of professionalism.
Must be able to communicate clearly and concisely over the telephone.
Ability to multi-task .
Interest or general knowledge of computers.
General knowledge of products or services each specific position would support.
Must have a working knowledge of MS Windows and related programs.
Must have knowledge of basic computer function and internet connectivity.
Must have excellent typing skills and written skills.

If you or someone you know is interested, please submit resumes to chad.lyon@staffmark.com for more details.