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Account Administrator (Austin)

Bridge Point Parkway

(google map)

compensation: Hourly Base
employment type: full-time


Ngage Live Chat, a division of Internet Brands and Martindale-Avvo is currently on the hunt for an energetic, proactive and resourceful Sales Account Administrator to join our growing team in Austin, TX!

The Sales Account Administrator for Ngage will perform a variety of activities to support Ngage leadership, ensuring the smooth flow of information and follow up for existing and prospective customers. This role will provide day-to-day administrative support to them and will be an essential part of the team as they build current client and prospect relationships and generate additional revenue opportunities.

- Perform and manage full-cycle on-boarding of new customers, including contract processing and retention transition.
- Build/maintain strong relationships with internal departments to problem-solve customer issues and expedite resolutions.
- Research and provide resolutions to all billing questions (cancels, credits, collections and monthly expiration handling).
- Reconcile and oversee lead distribution, including inbound leads, referrals and cross-sells.
- Support in the commission processing, including billing breakdown and oversight of related documents.
- Run and maintain reports needed to efficiently and effectively execute account business reviews and early account renewals.
- Perform other responsibilities or duties, as assigned.

- Associate degree or equivalent experience; BS degree preferred, sales environment experience a plus.
- Excellent written and verbal communication skills.
- Good interpersonal and time management skills.
- Strong analytical and reporting skills.
- Attention to detail; ability to work on multiple tasks and prioritize accordingly.
- Excellent PC and software skills including Excel.
- experience helpful.
- Ability to demonstrate initiative, leadership and delivery of results.

Why Ngage?

Ngage Live Chat, a division of Martindale-Avvo and Internet Brands, a family of market-leading brands designed to grow professional practices. Our network of professional marketing resources includes and other top-ranking destinations, provides access to more than 25 million consumers monthly.

We Offer:
- Hands-on, continuous training.
- PTO + 8 paid holidays
- Competitive benefits: medical, vision, dental and life.
- 401(k) Match
- Fun. flexible working environment - on premise gym and yoga studio!
- Office building overlooks Lake Austin and Pennybacker Bridge.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7018123636


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