The HT Group is partnering with one of the fastest growing brands in the outdoor industry to find Customer Service Specialists (Tier II)who are itching to get their foot in the door at one of the coolest companies in Austin. This is a contract role for 30 days with potential for long term.
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Pay rate $15/hour
Temp with potential to hire
Patiently listen to callers and confirm purpose of the call.
In a polite and articulate manner, provide callers with helpful information.
Promptly respond to customer inquiries
Provide thorough and timely follow up to customers when issues cannot be solved during the initial call.
Handle a variety of inquiries, including but not limited to:
Taking orders for product
Explaining product features and attributes
Educating customers on best practices for the products
Troubleshooting product performance issues with customers to minimize returns of first-quality products.
Assisting customers with the appropriate selection for their needs & warranty return process when required
Perform cursory evaluation of new dealer inquiries and communicate questions or next steps back to prospective dealer as well as company’s New Account Rep.
Guide customers to the best resources to resolve any issues.
Continually improve the content and scope of the available resources for customer needs including the website, printed materials and boiler-plate responses.
Educational and Previous Experience Requirements:
Preferred 2-3 years of Customer Service experience
Prior experience in a call-center environment is a plus
Retail experience would be preferred
College degree preferred. High school diploma required.
Proficient with basic computer skills – Excel, Word, web browsers
Basic understanding of accounting principles
Customer Service Representative Qualifications:
Outgoing, personable, team player
Dedication to superior customer service
Strong listening and communication skills
Attention to detail
Punctual and Dependable attendance
Dependable and able to follow through on tasks
Ability to learn new policies, procedures, and terminology
Call Chelsea if interested!