compensation: US$14 - US$15 per hour
employment type: contract
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The HT Group is partnering with an awesome tech company in Southwest Austin to find Bilingual Technical Support Representatives. Come join a fast-growing tech company! This position is temp.
MWF: 1:00 pm ? 5:00 pm
Tues/Th: 9:00 am ? 12:00 pm
· Responds to all inbound questions from customers via email and telephone.
· Ensure highest level of customer service is always given.
· Analyze processes and initiatives to anticipate potential customer service issues.
· Monitor processes and user behavior and recommend solutions to improve the user experience.
· Build, maintain and expand strong relationships
· Work collaboratively with internal teams
· Special projects and other duties will be assigned as needed.
? Salesforce Customer Relationship Management (CRM) experience required.
? 1-3 years? experience providing customer and technical service support.
? Bilingual in English and Spanish.
? Experience working with community banks and credit unions is preferred.
? Experience in similar roles with a fast-growing small business marketing or rewards program a plus.
? Exceptional phone, written, and interpersonal skills.
? Thrives in a high-tech, fast-paced, team-oriented environment.
? Enthusiasm, positive attitude, self-motivation, and strong work ethic.
? Organizational skills and attention to detail, as well as experience in change management and project management experience, are crucial.
Must have excellent analytical and problem-solving skills.