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favorite this post Customer Service Representative (Sunset Valley) hide this posting unhide

compensation: US$14 - US$15 per hour
employment type: contract

The HT Group is partnering with an awesome tech company in Southwest Austin to find Bilingual Technical Support Representatives. Come join a fast-growing tech company! This position is temp.

Southwest Austin

$15/hr

ASAP START

Part-time

MWF: 1:00 pm ? 5:00 pm

Tues/Th: 9:00 am ? 12:00 pm

Responsibilities:

· Responds to all inbound questions from customers via email and telephone.

· Ensure highest level of customer service is always given.

· Analyze processes and initiatives to anticipate potential customer service issues.

· Monitor processes and user behavior and recommend solutions to improve the user experience.

· Build, maintain and expand strong relationships

· Work collaboratively with internal teams

· Special projects and other duties will be assigned as needed.

Qualifications:

? Salesforce Customer Relationship Management (CRM) experience required.

? 1-3 years? experience providing customer and technical service support.

? Bilingual in English and Spanish.

? Experience working with community banks and credit unions is preferred.

? Experience in similar roles with a fast-growing small business marketing or rewards program a plus.

? Exceptional phone, written, and interpersonal skills.

? Thrives in a high-tech, fast-paced, team-oriented environment.

? Enthusiasm, positive attitude, self-motivation, and strong work ethic.

? Organizational skills and attention to detail, as well as experience in change management and project management experience, are crucial.

Must have excellent analytical and problem-solving skills.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6874772817

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