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favorite this post Passenger Service Agent (Austin-Bergstrom International Airport) hide this posting unhide

3600 Presidential Blvd

(google map)

compensation: $7.35 plus tips - $5.00 to $50.00 tips per day depending on customer service skills. Company offers $50.00 retention bonus after 90 days with no call offs
employment type: full-time

Desired Office Location : Austin (AUS)

Position: Passenger Service Agent/Wheelchair Attendant

TIPPED POSITION: $7.35 + TIPS

Tips can range from $5.00 to $50.00 per day depending on customer service skills
Company offers $50.00 retention bonus after 90 days with no call offs

Position Objective: To fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who wish wheelchair assistance for their comfort.

General Qualifications:
•18 years of age
•Customer Service Experience (Quality Service = MORE TIPS)
•Reliable transportation
•Eligible to work in the United States
•Must be able to pass an FBI Clearance Background Check

Primary Duties and Responsibilities:
•Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
•At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
•Assist passengers at baggage claim as may be necessary
•Dependent upon airport, coordinate with dispatcher for assignments
•Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
•Interact with passengers in a positively interpersonal way
•Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
•Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
•Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while in the course of transporting a passenger
•Employee is responsible for carrying a company cell phone. (If at any time the phone is lost or misplaced by the employee, it will be payroll deducted)

Knowledge, Skills, and Abilities Required:
•Ability to read and speak English fluently
•Ability to ensure a safety-first alertness for every passenger
•Ability to professionally and positively manager irate, complaining, and/or challenging passengers: ability to interact professionally at all times
•Ability to use technology / cellphones efficiently
•Ability to push persons varying weights
•Ability to stand/walk for extended periods of time
•Knowledge of safety requirements and expectations
•Knowledge of passenger checkpoint screening processes
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6895854181

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