Customer Care Representative 1 - Austin (Austin)

The Customer Care Representative is responsible for handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high level of customer satisfaction. This position is the primary point of contact for addressing customer inquiries, scheduling services, and resolving issues.

• High school diploma or its equivalent
• Ability to type 35 WPM
• Proficient verbal and written communication skills in English with strong analytical abilities
• Ability to work in a high call volume environment with accuracy
• Ability to multitask and manage time effectively
• Ability to identify and resolve issues proactively, delivering timely solutions
• Able to work both independently and as part of a team, with a focus on exceeding call center performance standards
• Consistent attendance and punctuality, meeting the expectations of a call center environment
• Adaptable to an energetic work environment with frequent changes
• Capable of handling challenging or sensitive customer interactions with prompt, dependable service
• Ability to maintains accuracy, thoroughness, and meets productivity and quality standards

• Up to one year of call center experience
• Bilingual in English and Spanish

*Texas Disposal Systems is an Equal Employment Opportunity Employer.