Municipal Accounts Representative - Austin (Austin)

The Municipal Accounts Representative is responsible for the maintenance of municipal and governmental accounts by recording service changes, updates, cancellations and new set-ups. This position is responsible for escalating service and account issues and coordinating resolution with other departments. The Municipal Accounts Representatives also coordinates events, clean-ups, and other special services as needed. The Municipal Accounts Representative works closely with the Municipal Sales Reps, Operations teams, Data Management, Contract Administrator, and Account Processors to meet customer needs.

• High school diploma or its equivalent
• At least one-year experience as a Customer Care Representative
• Payment processing experience
• Proficiency with the Microsoft Office suite – i.e. Word, Excel or Outlook
• Basic proficiency with software to process payments
• Basic math and cash handling skills
• Professional telephone and personal presence
• Strong verbal and written communication skills
• Detail-oriented with a strong work ethic and be willing to adapt to change
• Ability to follow instructions and work well with internal customers at all levels of the company
• Ability to work in a high-volume call center and respond to a variety of calls
• Thorough understanding of the business

• Completion of some college
• Previous experience managing contracts

*Texas Disposal Systems is an Equal Employment Opportunity Employer.