Customer Care Supervisor - Austin (Austin)

The Customer Care Supervisor oversees an assigned team of customer care agents, who answer calls regarding residential, commercial, site services and Garden-Ville services and ensures professional and courteous service is provided to all customers, both internal and external. This position may respond to escalated customer calls and emails as well as troubleshoot service issues. The Customer Care Supervisor will ensure daily tasks are completed and provide direct support to the Customer Care staff.

• High School diploma or its equivalent
• At least two years of supervisory experience
• Call center of high-volume customer transactional experience
• Excellent oral and written communication skills in English
• Proficiency with Microsoft Office applications – e.g., Word, Excel, Outlook
• Basic proficiency with using the internet for credit card processing
• Ability to manage multiple tasks and responsibilities at once
• Availability to work holidays and weekends
• Must have leadership and training skills

• College degree or equivalent supervisory experience

*Texas Disposal Systems is an Equal Employment Opportunity Employer.