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Implementation Specialist (Austin)

510 S Congress Ave near Riverside Dr

(google map)

compensation: TBD
employment type: full-time

Make a difference

Digital Cheetah provides cutting edge volunteer and member management solutions to some of the largest not-for-profits in the world. We strive to create an exciting, challenging and rewarding work environment. Join a team of dedicated and passionate people with vast experience on the forefront of technology innovation to build software with a purpose.

Job Description

In the role of Implementation Specialist, you will be working with internal team members and external clients in a fast-paced environment. You will assist in configuring the product, testing, requirements gathering, monitoring project workflow, and providing training with a smooth transition to support after a successful deployment. You will have exposure to a wide variety of roles, challenges, and technologies, and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement.

Job Responsibilities:

  • Implement the product configuration for new and existing clients
  • Set product feature parameters
  • Manage client expectations by building relationships; communicating project status; preparing reports; conducting review meetings; discovering new issues
  • Assist with requirements gathering for product enhancements or customizations by obtaining input from in-house product experts and client subject-matter experts
  • Monitor project progress; track action items; conduct reviews; research and resolve issues; escalate issues; resolve scheduling conflicts
  • Provide product demonstrations to clients and prospects
  • Perform testing during the rollout of product and custom applications
  • Train clients on product via phone and web conferencing, with possible occasional on-site visit
  • Act as escalation for urgent support requests to ensure any escalated issues are resolved quickly, leveraging resources from across internal teams as needed
  • Receive, troubleshoot and work with appropriate resources regarding support and development related requests from clients
  • Generate and track development tickets for feature requests, bug fixes, and enhancements from our clients to our internal development team
  • Advocate for clients with internal team to make sure the needs of clients are met
  • Provide feedback to the internal product team regarding ideas and features to enhance our products

Job Qualifications & Skills

Comfortable using technology and explaining it to others. Creative and efficient troubleshooting and problem-solving skills are a must. Manage time well and handle multiple projects simultaneously. High attention to detail. Flexible and open to learning new things. Solid client communication required. Work well in collaborative team environment. Some familiarity with Agile development environment a plus.

Education & Experience:

Minimum of 2 years of related experience.

Time Frame and Contact:

Full-time position. Position is open for immediate hire.

Apply Online:

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6999612046


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