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(Temporary-Tax Centers) Bilingual Intake Coordinator (Greater Austin Area)

compensation: This position pays $14 per hour from December 2019 - April 2020.
employment type: employee's choice
non-profit organization

Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us prepare more than 20,000 returns at our Community Tax Centers (CTCs) for the 2020 tax filing season. CTC team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Responsibilities and Duties:
Greet taxpayers upon arrival to the tax site and maintain a welcoming, neat, and professional environment.

Conduct intake interviews with taxpayers, which include validating taxpayers’ identities, screening for eligibility, reviewing taxpayer documents, and ensuring taxpayers are ready to proceed in the tax preparation process.

Serve as a resource for taxpayers, answering questions and providing high quality customer service.

Support site managers in operations tasks like opening and closing procedures, identifying supplies needs, and continually working to improve the taxpayer’s experience at the site.

Provide onsite supplemental training and support to volunteers on the intake process as necessary.

Effectively use email, scanning software, Google Drive, and other technology in program operations.

Protect client confidentiality.

Other duties as assigned.

Required Qualifications:
Bilingual in English and Spanish

Professional demeanor with excellent communication and customer service

Experience working in a fast-paced environment

To apply or view all the temporary tax center jobs available: Please visit and submit your resume, cover letter, and three references. In your cover letter, please specify your availability.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

post id: 7019455540


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