favorite this post Resident Services Coordinator (Full-Time) hide this posting unhide

compensation: Commensurate with Experience
employment type: full-time
non-profit organization

Founded in 1990 by a formerly homeless young woman, Green Doors' mission is to transform live and communities in Central Texas. Green Doors accomplishes this by: creating affordable, safe, quality housing; providing residents with access to supportive services; and educating about, and advocating for, individuals and families struggling with homelessness and at-risk for homelessness.

Green Doors' programmatic activity is broken out into 3 areas: 1) Housing; 2) Homeless Prevention Services; and 3) Education/Advocacy. Green Doors' Housing Program is focused on creating different types of housing tailored to the needs of residents. Throughout Austin, the organization owns and manages 28 properties, serving approximately 400 residents annually. Through these opportunities, Green Doors is able to serve a variety of people struggling with poverty and homelessness, including veterans, persons with disabilities, and single parent families.

Green Doors Position Opening
Title: Resident Services Coordinator
Reports To: Director of Programs & Operations

Job Description: The Resident Services Coordinator leads community-building and supportive services at Green Doors, and takes a strong role in supporting Community Managers in multiple Green Doors housing programs. The RSC is responsible for leading the Food Pantry on a bi-weekly basis. This position also provides support in the leasing office, business center, and other public areas; providing front-line reception and general support as needed to Community Managers. Some evening and weekends may be scheduled/required.

Physical Requirements: Bending, stooping, standing for extended periods, stretching, stair and ladder climbing and ability to lift 30 pounds.

Principal Duties:
Community Building
 Coordinate educational trainings and skill building workshops.
 Develop workshop curriculum and deliver trainings as needed.
 Outreach to residents to encourage participation in workshops and other scheduled events.
 Assist with community gardening efforts.
 Organize special events, i.e. community building gatherings, holiday activities, etc., as needed
 Establish/continue collaborative relationships with educational and non-profit partners to facilitate the needs of the communities served.

Program Support
 Attend staff meetings and functions, as appropriate.
 Assist programs with leasing office, business center, and other public areas.
 Ensure household set-ups are completed on schedule. Participate in furniture construction and volunteer events.
 Lead bi-weekly operations of food pantry, including ordering/stocking/receiving/compliance with Food Bank requirements.

Tenant Relations
 Write and distribute monthly announcements and calendar of events.
 Support Community Manager's efforts to coordinate with case manager(s) to address violations to rental agreements or housing rules, as appropriate.
 Support Community Managers with orientation and intake for tenants, as appropriate.

 Show housing to prospective tenants and provide rental applications.
 Work with prospective tenants to complete applications.

Facilities Management
 Support computer lab, resident library and other physical resources available for residents to check-out.
 Lead responsible for garden shed and related inventories and activities.
 Coordinate community clean-up efforts monthly or as needed.

Reporting and Record Keeping
 Manage Supportive Services records, including sign-in sheets and data entry.
 Prepare weekly/monthly activity reports.

Qualifications: Bachelors degree required (social work, sociology, psychology, etc), or may substitute 4 years relevant experience. Successful candidates will be reliable, prompt, calm in emergencies, have clear written and verbal communication skills, and have the ability to work independently. Bi-lingual in Spanish strongly preferred. Experience with computers and Microsoft Office Suite (particularly Outlook, Word, Excel) is required. Minimum of two years experience working with disadvantaged communities, high-risk neighborhoods, or persons who are homeless - four years experience preferred. Previous non-profit employment and community building experience preferred. An understanding of mental health, substance abuse and recovery issues preferred. Proven conflict resolution skills. High level of organization and ability to complete tasks. Ability to work with staff, tenants and community members from diverse backgrounds.

Additional Requirements: Employee must satisfactorily complete a criminal background check, motor vehicle records check, and have a valid Texas Driver's License to be eligible for employment. Position requires reliable transportation. Evening and weekend hours will be required. Wearing a pager for resolution of emergencies in the community may be required.

Salary: Commensurate with Experience

Please email a resume and cover letter with the job title in the subject line. Please visit our website at for more information. Please do not contact by phone. EOE.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6894084776



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