Job Summary

Key Responsibilities Include

(but are not limited to)

Accounting & Bookkeeping

• Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre-close, bank deposits, and ensuring a balanced rent roll.
• Prepare monthly close-out and financial reports.
• Process invoices for payment.
• Collect rent, fees, and other payments.
• Complete bank deposits, dispositions, and account reconciliations.
• Use property management software such as Yardi to record, track, and report on all financial workings of the community.

Customer Service & Sales

• Use your leasing and sales experience to lease apartments.
• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.
• Take all appropriate action to resolve and address service issues.

Teamwork & Leadership

• Cheer, lead, and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.
• Work closely with the Community Manager regarding all property operations.

Compliance & Policy Adherence

• Ensure compliance with federal, state, and local fair housing laws and provisions.
• Maintain accurate resident files and leasing documentation.

Qualifications

Education & Certifications

• High school diploma or equivalent required.
• Valid drivers license is required.

Experience

• Minimum of one year of residential leasing, sales, and/or property management experience required.
• Experience in leadership and supervising a staff preferred.
• Experience using Yardi or other related property management accounting software.

Skills & Competencies

• Property Management Software (Yardi) proficiency
• Microsoft Outlook, Word, and Excel expertise
• Strong math and accounting skills
• Understanding of financial statements and budgets
• Knowledge of fair housing laws
• Customer service excellence
• Sales and leasing strategies
• Conflict resolution and problem-solving
• Time management and organizational skills
• Leadership and team mentoring
• Communication and interpersonal skills
• Attention to detail
• Adaptability and flexibility
• Decision-making under pressure
• Negotiation skills

Key Success / Performance Indicators

• Maintain occupancy and revenue targets
• Ensure timely and accurate financial reporting
• Achieve resident satisfaction and retention goals
• Compliance with all regulatory requirements
• Effective leadership and team performance

Exempt Status

• Non-exempt (hourly)

Physical Requirements

For an 8-hour day

Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100%

• Travel Requirements: Occasional
• Lift/Carry 12 lbs. or less: Occasional
• Lift/Carry 1325 lbs.: Occasional
• Lift/Carry 2640 lbs.: Never
• Lift/Carry 41100 lbs.: Never
• Push/Pull 12 lbs. or less: Occasional
• Push/Pull 1325 lbs.: Occasional
• Push/Pull 2640 lbs.: Never
• Push/Pull 41100 lbs.: Never
• Type/Keypunch: Frequent
• Sit: Frequent
• Stand/Walk: Frequent
• Bend: Occasional
• Squat/Kneel: Occasional
• Twist/Turn: Occasional
• Crawl: Never
• Climb: Never
• Reach Up: Occasional
• Reach Out: Frequent
• Use of Hands: Constant
• Drive: Occasional