We are seeking a Collection Agent to join our team and help manage and recover outstanding payments while maintaining positive customer relationships.
Key Responsibilities:
• Contact clients to follow up on outstanding debts via calls, emails, and other approved channels.
• Negotiate repayment plans and ensure timely collections.
• Maintain accurate records of all interactions and payment agreements.
• Provide regular reports on collection activities and outstanding balances.
• Resolve payment issues professionally while protecting the company’s reputation.
Requirements:
• Strong communication, negotiation, and interpersonal skills.
• Ability to remain professional and composed under pressure.
• Good record-keeping and organizational skills.
• Basic computer skills (MS Office, spreadsheets, CRM tools).
Salary & Benefits:
• Competitive salary plus performance-based incentives.
• Career growth opportunities.
• Supportive and professional work environment.
There are no college education requirements for this position. Many companies will look for candidates who demonstrate a high level of communication and negotiation skills. The ideal candidate should be able to quickly perform calculations, including rates and percentages. They must be solution-focused and able to calmly work with upset customers.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.