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favorite this post HelpDesk (Austin,TX) hide this posting unhide

available afternoons
available evenings
available mornings
available overnight
available weekdays
education completed: some college

Hello I am looking for a Help Desk entry level position. I in the process of getting my certifications in Windows 10, Windows Server 2012 r2, Network +, Security+ and Linux through CyberTex Institute of Technology. I almost done just few months. Below is my resume. I am quick learner and pick up things fast. Just looking for the chance even if its entry level.



Pablo Jimenez Jr
Summary
• Technical and customer service skills, Microsoft Office, Siebel, Service Point Information Site, Queues, Agency Dashboard, Employee Dashboard, E-Agent, Lotus Notes, Green Screens, Macro, SAP GUI, THD, Unix, Opswear, Oview, FHM
• Data Entry – ranging from licensing plate, account information, like phone numbers.
• Typing speed – an average of 42 w/p
• CyberTex Technical Institute skills: Active Directory, AD DS, TCP/IP, DNS. Hyper V., server and workstation hardware, RAID configuration, setup and troubleshooting, Operating System installation and setup, backup and disaster recovery support (using our BDR solution), virtualization using VMWare Server

Education
• McNeil High School Diploma
• Enrolled at NAU for Information Technology
• Currently attending CyberTex Institute of Technology

Professional Experience
AutoZone, Georgetown, TX Aug 2017 - Present
Part Service Manager
• Open/Close duties using command-based ticketing program.
• Assist customers with trouble shooting engine codes as to assisting them in getting the right part they are looking for to get it done expeditiousness and on time.
• Answer calls from customers inquiring on pricing that we offer which are lower than competitors’ prices.

Home Depot, Georgetown, TX Feb. 2017 - Aug 2017
Head Cashier
• Manage the front-end cashiers with breaks, lunches and direct traffic.
• Assist customers.
• Opening and closing duties using ticket management application.
• Head lead authority to override prices and approvals.

AE (Austin Energy)/ AppleOne, Austin, TX May 2016 - Dec. 2016
Customer Service Representative
• Attend and resolved issues via phone call from customers.
• Start/Stop/Transfer services. Water and Electric on a system using a SCADA ICS (Supervisory Control and Data Acquisition)
• Assist in explaining the billing.
• Water Average Data explanations.
• Water Usage vs Water Analysis.
• Create tickets for outrages, re-read meter, same day reconnections.
• For all calls I handled an average of 50-70 calls per day.

Advanced 1, Georgetown, TX Feb. 2016 - March 2016
• CAD Drafter/ Designer used a computer aided system to translate instructional and installation of new data into installation drawings.
• Drafting strands and poll placements.
• Drafting cable lines and drawing the pole location and cable boxes for apartment complexes.

Xerox, Austin, TX Sept. 2015 - Jan. 2016
Customer Service Representative
• Inbound calls.
• Assist TX Tag customers.
• Take payments and open new accounts.
• I would handle an average of in-bound calls of 20-60 depending on the day because some were slow.

Yodle, Austin, TX April 2015 -July 2015
• Sales, Online Marketing offering 5 essentials tools to promote their business.
• Outbound calls to potential clients/ small business owners to increase revenue.
• Process payments, when signing on with Yodle.

Capitol Kia, Austin, TX Sept. 2014 - Dec. 2014
Sales Consultant
• Sold pre-owned, new and CPO (Certified Pre-Owned).
• Answer sales calls and as making calls to previous owners and/or buyers.
• Provided information about the safety features and knowledge of the vehicles.

Gila Corp, Austin, TX Dec. 2013 - July 2014
• Data entry.
• Entering license plates for all states when going through toll roads.

Home Depot ATC, Austin, TX June 2013 - Sept. 2013
Customer Service Representative
• Answering incoming calls from store associates with technical issues ranging from POS systems, handhelds, training, office and paint computers.
• Trouble shoots software using Unix to run scripts or hardware issues.
• Place service calls for machinery that go down and needing immediate repair.
• I would handle in-bound calls average of 40-50 technical issue calls.

Low Claims/ Dialler, Austin, TX Oct. 2012 – May 2013
Customer Service Representative
• Outgoing and incoming call to and from patience’s and assists in getting the bill paid.
• Assist in getting attorney information for claims for hospital.
• Collecting on owed debt whether paid in full, offering settlement offers or even a payment plan.
• Taking credit card payments toward accounts.

Farmers Insurance Group, Austin, TX Aug. 2006 - Feb. 2011
Customer Advocate
• Answered product, service and coverage questions of varying complexity and responded to Farmers agents, Lienholders and policyholders.
• Coordinated and processed Senior Customer Advocate complex policy work.
• Promoted to Level 2 to handle more complex issues for agents.
• Billing and trained the new Billing Platform and Farmer All-Lines Billing Specialist.
• Team Lead for 1 year which included supervisor type duties and assist coaching and training. Assisted fellow team members with questions and/or with processing changes.
• I handled inbound calls in the range of 60-80 calls a day.






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  • do NOT contact me with unsolicited services or offers

post id: 6871241401

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