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Summary Customer-focused team player with proven success managing projects and customer accounts to drive exceptional customer experience and business results.
Thrives in customer-driven, project-oriented environments.
Skills Gardner-Webb University
International Business & Economics
Mars Hill College
Customer Service Training & Coaching Account Management Project Planning Project Execution
Expertise Hospitality Landscaping Irrigation Construction Sport
Work History The University of Texas at Austin, Austin, Texas
Horticulture Department Lead Gardner, 08/17 - present
o Plans and executes daily projects to maintain the living collections and grounds.
o Manages expectations of multiple customers.
Hey Cupcake, Austin, Texas
Manager, Distribution Operations, 03/17 - 07/17
o Managed product distribution, including supply chain and inventory management
o Ensured staff coverage at multiple distribution channels
ATX Excursions, Austin, Texas
Group Tour Guide, 04/17 - 10/17
o Provided customer service in an outdoor hospitality environment
Hill Country Tennis and Tracks, Austin, Texas
Construction Project Manager, 06/16 - 02/17
o Planned and executed on track and sport court surfacing projects
o Obtained expertise in surfacing techniques, materials, layout, and construction
Landscape Resources, Inc, Austin, Texas
Account and Operations Manager, 03/15 - 06/16
o Managed and developed customer accounts
o Managed daily operations with a team of 30+
o Planned and executed on daily operations including maintenance and construction projects
City of Austin Parks and Recreation, Austin, Texas
Lawn Care and Landscaping Specialist, 01/14 - 02/15
o Maintained lawn care and operations equipment
Cyclist de Semi-Professional
Team Rider and Coach/Motivator, 2009 - 2013
o National caliber team leader connected to global cycling community through racing, volunteering, and public outreach
o Coached athletes via individual training programs including workouts, nutrition, and strength components
Red Lobster, Asheville, North Carolina and Austin, Texas
Training Manager and Customer Service Associate, 01/11 - 12/16
o Trained and delivered exceptional service to enhance guest experience
Chris's Lawn Care, Rutherfordton, NC
Lawn Care Specialist &
Landscaping Account Manager, 2000-2010 (seasonal)
o Directed crew of five associates to complete customer projects
o Managed residential and commercial accounts
Certifications o CPR
o Hunter certified 2Wire Irrigation Technician
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