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favorite this post Technical/ Customer Service Rep (Pflugerville, TX) hide this posting unhide

Darrenique Henderson

Pflugerville, TX 78660

Objective

I am looking for a secure position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. I am looking for full time employment.

I am a dependable dedicated person that will be a good asset for any customer service position. I am eager to make use of my abilities and learn any new tasks that may come before me.


Top skills

Human Relations
Cashiering
Receptionist

Other Core Competencies

Cash Handling
40 wpm typist
General filing
Stocking
Computer Knowledge
Retail
Cashier
Shift Leader
DishWasher
Food Runner/ Busser
Line Cook


Work History


Thermostat Product Specialist | TruSourceLabs

*Effectively managed a high-volume of inbound
*Assist Customers With Thermostat Installment & Errors Over The Phone
*Works to resolve issues through the helpdesk ticket system
*Escalate Issue When Needed
*Send Out Replacements Using Ticket System
------------------------------

Tech Support Rep| Spectrum/Charter
*Effectively managed a high-volume of inbound
*Assist Customers With Cable Installment & Errors Over The Phone
*Works to resolve issues through the helpdesk ticket system
*Set Appointments
*Logging of calls from customers onto Spectrum database and following escalation procedures
------------------------------
Cashier/Customer Service | HEB

*Assisting Customers At The Time Of Check Out
*Handling Cash
*Stocking
*Shared best practices for sales and customer service with other team members to help improve the store's efficiency
------------------------------

iOS Technical Support Agent | Apple

*Effectively managed a high-volume of inbound and outbound calls
*Assist Customers With iOS Devices
*Set Appointments
*Setup Repairs
*Logging of calls from customers onto an Apple database and following escalation procedures
----------------------------
Cashier/Customer Service | Taco Cabana
*Cashier
*Prep Work In The Kitchen
*Take Orders Face To Face And Over The Phone
*Buss Tables
*Line Cook
*Food Runner
------------------------------

Shift Leader | Smoothie King
*Cashier
*Take Orders Face To Face And Over The Phone
*Catering Orders
*Make Smoothies
*Prep Work In The Kitchen
*Open/ Close Store
------------------------------

IT Support | Home Depot Technology Center

*Effectively managed a high-volume of inbound and outbound calls
*Works to resolve issues through the helpdesk ticket system
*Troubleshoots PC issues and resolves any issues
------------------------------

Customer Service Rep | Maximus

*Effectively managed a high-volume of inbound and outbound calls
Enroll Customers for Texas Benefits
------------------------------

Technical Support | Harte-Hanks

*Effectively managed a high-volume of inbound and outbound calls
Gathered and verified all required information for tracking purposes
*Assist Customers with FedEx Online
*Track Packages, Scheduling Pick Up
*Create Domestic and International Shipments
------------------------------

Assistant Teacher | Twinkle Montessori
* Teach Daily Agenda
*Assisted children with daily duties
*Provided personal care
*Cleaned Classroom
*Prepare Snacks And Lunches
------------------------------

Cashier/Customer Service | Wal-Mart
*Assisting Customers At The Time Of Check Out
*Handling Cash
*Stocking
*Customer Service Desk / Layaway
*Walmart Online Orders
------------------------------

Attendant/Receptionist | Mitchell Home Care
*Assisted the mentally challenged with daily duties
*Provided personal care, cooked and cleaned
*Duties included running errands, answering phone, typing, and filing


**Certifications**

Food Handler Card

**Education**

8/2009 - 5/2013 Pflugerville High School (Diploma) Pflugerville,Texas
  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6495097266

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