employment type: full-time
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Make a Difference
Digital Cheetah provides cutting edge volunteer and member management solutions to some of the largest not-for-profits in the world. We strive to create an exciting, challenging and rewarding work environment. We are a team of dedicated and passionate people, on the forefront of technology innovation, building software with a purpose.
In the role of Help Desk Product Support Agent (Level 1) you will be working with external clients and internal team members in a fast-paced environment. You will monitor and respond to client support requests through a help desk ticketing system. You will troubleshoot problems and advise on the appropriate action. You will assist in building long term relationships and ongoing support for clients. You will have exposure to a wide variety of roles, challenges, and technologies, and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement
Job Qualifications & Expectations:
Must be passionate about helping people. Strong customer service background; client relationship management; exceptional verbal and written communication. Must be extremely comfortable interacting with customers; must have strong problem solving and troubleshooting skills. Trustworthy, reliable, and dependable. Positive team player. Experience with Zendesk help desk ticketing system or a similar help desk software is a plus.
Time Frame and Contact:
Full-time position. Position is open for immediate hire.