Certified eSupport is seeking an individual interested in an entry level Tier 1 Technical Support position to work in our Austin,Texas location. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Help Desk support including: impeccable customer service skills and technical experience. Training on job-related specific systems and requirements will be provided by Certified eSupport.
If you're an enthusiastic, tech-savvy team player with vision and passion for innovation, you'll fit in perfectly. We make every effort to maintain a fun, yet productive atmosphere on a day-to-day basis.
Must-haves for the new shining star in our constellation of epic badassery:
Ability to learn technical concepts and apply them to daily tasks
Have the heart of a teacher. Have the skills of a technician. Have the love of your craft.
Ability to follow a curriculum (learn it, digest it, own it) teach it to our customers (on line)
Ability to follow instructions, execute on tasks and own up to wins and losses (see the big picture)
Ability to retain information, on products, procedures and protocol
Ability to communicate, clearly and concisely, in person, on the phone and in writing
Ability to maintain composure when dealing with difficult customer situations
Ability to create tickets in a ticket system (CRM)
Ability to quickly listen and lead customers in the collecting of all necessary information during a short conversation. (who, what, where, how, gathering specific details regarding product version, OS and technical environment)
Basic understanding of iPhone and Android Phone Apps (install/configure)
Knowledge of operating systems. Window 7 through 10. Mac OS
Knowledge of how peripherals can be used to integrate with workflow solutions
Knowledge of networking (TCP/IP, Active Directory, Shares and Permisssions)
Punctuality and Attendance should go without saying
Benefits & Culture
One of the things that set Certified eSupport apart is our culture in that we truly value our team members, and foster an environment based on fun, productivity and efficiency. We take pride in our work and believe in rewarding our team members in addition to offering a full range of benefits including medical, dental, life, LTD, Aflac, 401k and vision, which complements our competitive base salary.