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Helpdesk Technician (Cedar Park)

compensation: US$17 - US$20 per hour
employment type: contract

Helpdesk Technician

The HT Group has partnered with a growing IT Managed Services Provider (MSP) that is looking to add an outstanding helpdesk professional to their team. This is a full-time, junior-level position requiring occasional evening and weekend work. Applicants for this position must have an inquisitive nature and professional demeanor.


  • Telephone and email-based triage and remote resolution of support tickets
  • Updating ticket notes and tracking support time by customer
  • Address and resolve basic incidents and requests
  • Engage other technical resources to resolve incidents that are beyond the scope of your ability or responsibility
  • Maintain strict confidence of company and customer confidential information
  • Document resolutions


Minimum Qualifications

  • 1 year of providing outstanding customer service
  • Practical experience troubleshooting desktop and mobile operating systems and software
  • Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology
  • Ability to lift/move equipment as required
  • Not a user of tobacco products

Preferred Qualifications

  • Experience working with the Linux command-line interface
  • Practical understanding of TCP/IP networking
  • Experience with telephone-based customer support

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7062162159


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